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The Ritz-Carlton, St. Thomas

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Traveller (712)
Pool & Beach (129)
Room & Suite (114)
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Overview
  • Excellent64%
  • Very good24%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“club level”(89 reviews)
“lady lynsey”(46 reviews)
“water sports”(50 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Additional information
Offers from The Ritz-Carlton, St. Thomas
Special Offer: Member Rates
Hotel deals
Offers from The Ritz-Carlton, St. Thomas
Special Offer: Member Rates
Hotel deals
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Reviews (1,087)
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1,058 results
Traveller rating
650
254
97
31
26
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650
254
97
31
26
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751 - 755 of 1,058 reviews
Reviewed May 11, 2015

Had a perfect week at Ritz-Carlton with my wife. It was work award trip organized by the company. Hotel had a dedicated chillout areas for us with drinks etc ready. Fantastic service / great brekkie / perfect pools / nice rooms... and the place is...More

1  Thank MikkoDownUnder
Response from STTRZGM, Manager at The Ritz-Carlton, St. ThomasResponded May 16, 2015

Dear MikkoDownUnder, Thank you for your excellent review. I’m so happy that you enjoyed St. Thomas and our beautiful resort. And I agree: there is no better place to just relax. We hope to welcome you back soon! Sincerely, Ian McPhee Director of Operations

Reviewed May 9, 2015

The Ritz Carlton possesses a well-deserved reputation for excellence, but certain properties appear to rest on those laurels. The Ritz Carlton St. Thomas is one of those. I dined at three of the restaurants, and found the service wanting at each. Even at the hotel's...More

2  Thank Michael H
Response from STTRZGM, General Manager at The Ritz-Carlton, St. ThomasResponded May 16, 2015

Dear Michael H, Thank you for taking the team to leave a review of our resort. I’m happy to see you enjoyed the property and the team, though disappointed to hear about your service experience in our restaurants. I want to thank you for the...More

Reviewed May 8, 2015

As frequent Ritz Carlton guests, I can not express our disappointment with the St Thomas property. My wife and I went her 15 years ago on our first "joint" vacation. At the time, the St Thomas Ritz was a romantic, serene, high-end getaway. Now, this...More

16  Thank PhilCane77
Response from STTRZGM, Manager at The Ritz-Carlton, St. ThomasResponded May 9, 2015

Dear PhilCane77, Thank you for your feedback of your stay at our resort, and for being a loyal Ritz-Carlton guest. I’m obviously very disheartened to read about your experience with us. We are a resort that welcomes all guests, which oftentimes includes families. That said,...More

Reviewed May 7, 2015

The positives... The staff were very friendly, helpful and had a lot of passion for their island. Our room was very nice and had a great view of the ocean. The pool is very nice and I liked the fact that the water activities (paddle...More

7  Thank Janet F
Response from STTRZGM, Public Relations Manager at The Ritz-Carlton, St. ThomasResponded May 9, 2015

Dear Janet F, Thank you very much for your thorough review of your time at our resort. I’m pleased that you enjoyed your room, the pool, our restaurants, our wide selection of water sports on the beach, and especially happy to see your compliments regarding...More

Reviewed May 7, 2015

I just got back from a week of paradise at the Ritz St. Thomas. Everything was perfect from start to finish, the grounds were immaculate, service was top notch and the food was delish. Everyone who works there, the lovely ladies at the pool and...More

2  Thank KristinRussell21
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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$665 - US$811 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$665 - US$811 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (712)
Pool & Beach (129)
Room & Suite (114)
Dining (32)
Family and Play Areas (4)
Business Centre & Event Rooms (4)
Questions & Answers
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Dawn D
January 30, 2018|
AnswerShow all 3 answers
Response from jbsss | Reviewed this property |
No and no
1
Vote
lmtspofford
December 3, 2017|
Answer
Response from Jennie Y | Reviewed this property |
Last time I called a month ago, they were closed through the winter bc of the hurricane
0
Votes
tlc6629558
September 3, 2017|
AnswerShow all 3 answers
Response from STTRZGM | Property representative |
Good morning and thank you for your question. We do not have poolside cabanas, but we do have beachside ones, as well as a gazbeo that can be rented out for the day. Please visit our website for more information-it's on the... More
0
Votes
Room Tips
"No bad views...."
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"Building F was great."
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"Be sure to book Cllub Lounge Level. If you do, you may end up not going to the restaurant s. The breakfast..."
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"Try to stay closer to ocean to get more wind and ocean breeze and be away from noisy pools"
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