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The Ritz-Carlton, St. Thomas

1,084 reviews
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Traveller (712)
Pool & Beach (129)
Room & Suite (114)
Overview
  • Excellent64%
  • Very good24%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“club level”(87 reviews)
“lady lynsey”(46 reviews)
“water sports”(50 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from The Ritz-Carlton, St. Thomas
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Reviews (1,084)Write a Review
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Traveller rating
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647
254
97
31
26
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All reviewsclub levellady lynseywater sportscoconut covegreat baybeautiful propertyred hookgolf cartpaddle boardshobie catsnespresso machineincluded in the resort feeturn down servicebreakfast sandwichesinfinity poolblue waterbottle of champagne
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771 - 775 of 1,055 reviews
Reviewed 9 April 2015

Had a nice relaxing time on the Condo side. Had multiple choices for meals. Food was very good. As always the Ritz does things up nice. Staff was very friendly and accommodated our every need. Somewhat high end on the cost factor, but well worth...More

3  Thank Denise J
Reviewed 6 April 2015 via mobile

This review is specifically about club level experience. I've travelled to most Caribbean ritz carlton hotels and stayed at club level all the time. Compare to cancun and cayman, st Thomas club level is a joke. Basically, service is nonexistent!!!. Food? Ur talking about food???...More

20  Thank Abcdgo
Response from STTRZGM, General Manager at The Ritz-Carlton, St. ThomasResponded 7 April 2015

Dear soyoon, Thank you for taking the time to share your review of our resort. I’m very sorry to see that you did not enjoy your experience on our club level. I would welcome the opportunity to discuss this with you personally. Please feel free...More

Reviewed 6 April 2015

Family vacation at the Ritz in St Thomas. Fabulous accommodations and dining at Residences and hotel property. The grounds are well maintained, the staff very friendly and willing to meet your every need.

4  Thank Ed M
Reviewed 6 April 2015 via mobile

We love St Thomas! And the Ritz is our fav place to stay. U can't beat the view. The pool & the beach are lovely, and the spa is so relaxing. The staff is amazing!!! Especially in the club lounge. In our opinion, the best...More

4  Thank avalonjk
Response from STTRZGM, General Manager at The Ritz-Carlton, St. ThomasResponded 7 April 2015

Dear avalonjk, Thank you very much for your excellent review of our resort. I’m so happy to see that you enjoyed our island, our hotel facilities and especially our team of Ladies and Gentlemen, who I agree are wonderful. While I’m sorry that you did...More

Reviewed 5 April 2015

Really cool hotel top notch service!! All the restaurants are very good.Kind of a older crowd the bar closes way to early at 10pm on timeshare side.Maybe more lighting for pool area and jacuzzi area at night.Staff is really friendly from gardener to managers.More

1  Thank liketovacay
Response from STTRZGM, General Manager at The Ritz-Carlton, St. ThomasResponded 7 April 2015

Dear liketovacay, I’m so pleased that you enjoyed your vacation with us! Thank you very much for your kind words, especially regarding our service, which I agree truly sets us apart. We look forward to welcoming you back to The Ritz-Carlton, St. Thomas soon! Sincerely,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$695 - US$1,121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$695 - US$1,121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (712)
Pool & Beach (129)
Room & Suite (114)
Dining (32)
Family and Play Areas (4)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Dawn D
30 January 2018|
AnswerShow all 3 answers
Response from jbsss | Reviewed this property |
No and no
1
Vote
lmtspofford
3 December 2017|
Answer
Response from Jennie Y | Reviewed this property |
Last time I called a month ago, they were closed through the winter bc of the hurricane
0
Votes
tlc6629558
3 September 2017|
AnswerShow all 3 answers
Response from STTRZGM | Property representative |
Good morning and thank you for your question. We do not have poolside cabanas, but we do have beachside ones, as well as a gazbeo that can be rented out for the day. Please visit our website for more information-it's on the... More
0
Votes
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Room Tips
"No bad views...."
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"Building F was great."
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"Be sure to book Cllub Lounge Level. If you do, you may end up not going to the restaurant s. The breakfast..."
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"Try to stay closer to ocean to get more wind and ocean breeze and be away from noisy pools"
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