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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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956 Reviews from our TripAdvisor Community

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Showing 931: English reviews
Washington, DC
Reviewed 7 August 2014

If you're considering St. Thomas then you already know it's a beautiful island with some of the most spectacular beaches. I spent most of my time at one of the two beaches on The Ritz property and sadly, it's far from being one of the best on the island. It was a bit rocky in the shallower parts, and I...

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3Thank ANDYESQ
Pismo Beach, California
Reviewed 7 August 2014 via mobile

This is by far one of the nicest hotels in north america with its secluded beach, great restuarant, splendid rooms, and most of all the staff who were really informative and so sweet I actually was pained to leave the island because of the cronyisms formed with the staff. I actually lived at the hotel for a week and was...

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1Thank J B
Reviewed 6 August 2014

Treated (mistreated) my girlfriend to a couple of days at this hotel. Issues 1. arrived at 1245pm room wasn't ready till about 645.pm 2. Guests who arrived after me, were given accommodations before me, right in front of me while my girlfriend waited for an opportunity to freshen up after a 4 hour flight and nearly 5- 6 hour wait...

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14Thank Joseph A
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Joseph A, I am very sorry to hear that I personally, and the property as a whole, were not able to meet your expectations. Please know that power on the island has been restored and our emergency generators are repaired and we are able to provide all of our guests with a true Ritz-Carlton experience. Kind Regards, Bernd Kuhlen...

Great Falls, VA
Reviewed 6 August 2014

Due to Tropical Storm Bertha, our flight out was cancelled so we had to leave Marriott Frenchmans Reef who kicked us out, even though there were no people checking in. Ritz is a fantastic property, but plan about $500 a day for meals for four people. Beach amenities are great, sailboats, power boats, sail boards, kayaks, snorkel equipment. Storm wiped...

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20Thank mfingerhut
Philadelphia, Pennsylvania
Reviewed 5 August 2014

We went on an anniversary trip with three couples. The pool and beach are beautiful. we were met with drinks upon arrival and the staff is very friendly The prices are a little expensive but expected for a Ritz property. The property is large and their is a little bit of walking but nothing to difficult. The service is polite...

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2Thank raymond t
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Raymond T, Thank you for all your positive comments about our resort and our friendly staff. Your understanding for the difficult days we experienced after Tropical Storm Bertha visited the island on Saturday coupled with our generator malfunction and our local Water and Power Authority generators failing causing rolling blackouts throughout the island. I appreciate your feedback on the...

Scottsdale, Arizona
Reviewed 5 August 2014

beautiful place to stay. laid on the beach for hours. loved seeing the iguanas roam around the sidewalks. big sailboat beached right up against the sand. fantastic time. i would highly recommend staying here. totally worth it.

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1Thank Curtez151
Montreal, Canada
Reviewed 5 August 2014

If you want nothing but sun and service , this is the place ! The setting is superb and relaxing . The bay is secluded with nothing but people lounging . No vendors , hustle or any distractions . As far as you can see , in your view is water and a postcard view of St.Johns .

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Thank Maurice K
New York City, New York
Reviewed 4 August 2014

My family of four, two adults and two 9 year old twin girls, had a wonder week long vacation at this resort. The resort is on the east side of St. Thomas, away from all of the cruise "traffic", and close to Red Hook and the ferries to St. John. We rented a jeep and drove to the hotel day...

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3Thank Dad0twins
Saddle River
Reviewed 4 August 2014

I highly recommend this Ritz Carlton property for a couples vacation or family vacation. The property is located on a beautiful bay. It is a smaller, manageable property. My 12 and 9 year old daughters were able to move about independently. They have an excellent "Ambassadors of the Environment program" which kept all of us busy. We ocean kayaked with...

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1Thank Melanie B
Chester, New Jersey
Reviewed 1 August 2014

I have stayed a quite a few RC's but there service at this location was only bested by the world famous Hualalai! From the doorman to the housekeeping staff, everyone bends over backward to make your stay just perfect. Also, the room service food is really good. What can I say about the location....it is right in the heart of...

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2Thank BucketList07853

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $644 - $2,156 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
146 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a balcony with a roof. Some have pergolas but rain showers can pop up.”
 of 5 bubbles mariefW5768NH, 12 Mar 2017 | Read review
“Closer to the Lobby, second or third floor, facing the beach.”
 of 5 bubbles TRNBR, 11 Mar 2017 | Read review
“Stay on higher floors to get a better views of the ocean.”
 of 5 bubbles Travelfreakindian, 9 Mar 2017 | Read review
“The property is stunning! Ocean view is always a plus.”
 of 5 bubbles jod5152, 5 Mar 2017 | Read review
“Wait until the new owners catch up with years of deferered maintenance, DEFINETLY NOT WORTH THE PRICE!!”
 of 5 bubbles agvter, 4 Mar 2017 | Read review
5 of 5