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Frenchman's Reef & Morning Star Marriott Beach Resort

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4,101 Reviews from our TripAdvisor Community

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There are newer reviews for Frenchman's Reef & Morning Star Marriott Beach Resort
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Showing 4,045: English reviews
Pawleys Island, South Carolina
Reviewed 14 August 2014

Frenchman's Reef was incredible! If you are looking to sit back and relax, this is the place for you. Plenty of activities for all ages and great restaurants...both at the resort and in town. The rooms are nice and the views are unbeatable!

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Helpful?
Thank BCHoward3
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for giving this wholehearted recommendation of Frenchman’s Reef and Morning Star Beach Resort!

Chattanooga,TN
Reviewed 14 August 2014

First the staff for the most part did try hard, but they didn't have much help. On Saturday night when the line at the registration desk was all the way back to the door....one person was working. There was a mix up with our reservation. The room that we were in was really old, loud air conditioning noise, bathroom was...

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Helpful?
2Thank Donna1001
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for the beach photos, compliments of our staff for wonderful service and mentioning your delight with the infinity pools and beach. We hope you will visit again so we can assign you to a room which will match your other impressions. Feel free to reach out to our leadership team at attfrexperienceteam@marriotthotels.com so we can manage your next...

Pittsburgh, Pennsylvania
Reviewed 14 August 2014

Great recent 9 night stay with my wife and 3 kids, daughter 17, daughter 15, and son 11, very nice large room with a view of the harbor, several swimming pools / hot tubs to choose from, not to mention the 2 beaches to choose from, my kids, wife and I loved it...a special shout goes out to the help...

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Helpful?
Thank Rich W
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for the beach photos, compliments of our staff for wonderful service and mentioning your delight with the infinity pools and beach. We hope you will visit again so we can assign you to a room which will match your other impressions. Feel free to reach out to our leadership team at attfrexperienceteam@marriotthotels.com so we can manage your next...

Norwalk, Connecticut, United States
Reviewed 13 August 2014

Wonderful place for St. Thomas. Resort restaurants and bars are overpriced for American food (perhaps you like that....) The staff are WONDERFUL! Stayed at the MorningStar Resort. I believe that a daily $15 charge for internet is embedded in a daily resort fee. Arrived on SAT. Internet worked from MON 12PM - TUE 12PM. This is so annoying! And I...

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Helpful?
4Thank Thomas C
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

I appreciate your candor. We are immediately making corrections at our towel counters; thank you for bringing this to my attention. Also, I am very sorry for your internet connectivity issues. This is not common but we recognize how important this is to any hotel experience. I am reviewing your comments with the engineering team to determine what the problem...

Reviewed 13 August 2014

Experienced night kayaking the other night during my stay here and it was AWESOME. such a worthwhile experience. We were recommended to do so at the Adventure center and they helped us sign up for everything very easily. Our guides were Maggie, Nick, and Dave and they were all super cool people, very knowledgeable, and extremely helpful! I would definitely...

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Helpful?
1Thank Ted L
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for recommending the Adventure Center’s Night Kayak Tour. We’re glad it was awesome! For those planning travel you can book this activity here on-site or their website. It launches right from our dock and is great fun.

Reviewed 13 August 2014

I stayed at the Marriott Resort in St. Thomas (Marriott Frenchman’s Reef & Morning Star Beach Resort) and it was anything less than a positive and warm experience: • Shower was not properly cleaned (there was still hair from a previous guest on the shower walls and on the floor) • We ordered room service for breakfast one morning. Upon...

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Helpful?
5Thank lilly123570
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for your feedback. I am so sorry you had to experience this during your vacation and feel as if the service at the resort was inconsistent. I have spoken to Juan and mentioned these comments, recommended to review your reservation and use this incident to as an opportunity to improve our service. If there is anything further you...

Dallas, Texas
Reviewed 12 August 2014

Keep in mind you are on island time when you are staying in the Caribbean. When we got to the hotel it took 45 minutes for our two rooms to be ready. There was a mix up with the rooms and we received free breakfast at Aqua Terra. Next we found a bug in the room and the next day...

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Helpful?
1Thank Kyla E
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

We appreciate you letting us (as well as the TripAdvisor community) know any issue you experienced while our guest was promptly taken care of. We hope you visit our beautiful property again soon!

Kingwood
Reviewed 11 August 2014 via mobile

My family and I recently vacationed on St. Thomas, USVI and stayed at The Marriott Frenchman's Reef Resort. It was the best vacation ever!!! We have two young boys and the resort is very family friendly. The staff is fantastic too. Especially, Shalia Moolenaar and Yvonne Carley. These nice ladies were in charge of the daily kids activities. My boys...

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Helpful?
1Thank Lovebug1978
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for the glowing review of Frenchman’s Reef and Morning Star Beach Resort. I am very happy to hear your family enjoyed their time especially in light of the storm. I will let Shalia and Yvonne know they made friends and helped you make unforgettable memories. We look forward to welcoming you back to St. Thomas again.

Southfield, Michigan, United States
Reviewed 10 August 2014

Just returned from St. Thomas and very happy with our stay here. We opted for a Sea Cliff room. What a view! I looked them over from the out side, I don't think there is a single bad view. We had been debating about a Harbour View at first, but never regretted going a Sea Cliff Water View room. Worthy...

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Helpful?
15Thank Geoff E
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

Thank you for your thoughtfulness. I found your review to be helpful and informative with specific tips on rooms, restaurants and island activities. We sincerely enjoyed having you as our guest and hope to welcome your family again.

Reviewed 9 August 2014 via mobile

Arrived at the hotel to see a long line at check but around the corner only two people in line at the Elite Member desk. Waited in the Elite line until there was no one left in line at the regular desk so I switched over - speaks volumes for the "Elite" service. Finally checked in but now it's hours...

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Helpful?
4Thank Marilynn Y
Joyce G, Director of Sales at Frenchman's Reef & Morning Star Marriott Beach Resort, responded to this review

I am so sorry to hear your first day with us has not been successful. Please contact Juan Silva, our Front Office Manager, at Frenchman’s Reef so we can work towards turning your stay around!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Room Service
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Surrounded on three sides by stunning Caribbean ocean views, the Frenchman's Reef Resort combines modern luxury and the unique Virgin Island style of St. Thomas. The hotel features clean, crisp large guest rooms with flat screen 50"TVs. Experience new resort features including an infinity pool, children's splash zone, adult infinity pool with bar; and private spa pool. Our Lazule Sea Spa is now open featuring extensive treatment rooms, salon, state of the art fitness center, and private spa pool with cabanas. Aqua Terra is one of three restaurants at Frenchman's Reef which features spectacular views of the Charlotte Amalie harbor. Our mission is to host you brilliantly... To make your every event and stay with us unforgettable and effortless. Come visit us at Marriott Frenchman's Reef and Morning Star Beach Resort and discover the most luxurious vacation destination in the US Virgin Islands. ... more   less 

Additional Information about Frenchman's Reef & Morning Star Marriott Beach Resort

Address: 5 Estate Bakkeroe, Charlotte Amalie 00801, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $315 - $895 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Frenchman's Reef & Morning Star Marriott Beach Resort 4*
Number of rooms: 453
Reservation Options:
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Also Known As:
Marriott Frenchman`s Reef And Morning Star Beach Resort
Marriott Frenchman`s Reef & Morning Star Beach Hotel Charlotte Amalie
Marriott Charlotte Amalie
Charlotte Amalie Marriott
Marriott Frenchmans Reef
Frenchmans Reef St Thomas
Frenchman's Reef & Morning Star Marriott Beach Resort St. Thomas, U.S. Virgin Islands - Charlotte Amalie
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Questions & Answers

Here's what travellers have asked, with answers from Frenchman's Reef & Morning Star Marriott Beach Resort staff and other travellers.
237 questions
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Questions? Get answers from Frenchman's Reef & Morning Star Marriott Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Morning Side rooms are right on the beach - would highly recommend.”
 of 5 bubbles Gordo, 19 Mar 2017 | Read review
“Ocean view absolutely, especially with view out over the pool or toward the harbor.”
 of 5 bubbles Ylojktfan, 18 Mar 2017 | Read review
“For a quiet room get an upper floor in the Ocean Tower”
 of 5 bubbles 222samuele, 16 Mar 2017 | Read review
“We had a room with water view...AMAZING!!!!!!!!!”
 of 5 bubbles J8587QPnicoleb, 16 Mar 2017 | Read review
“Ask for an upper room with a balcony overlooking the bay or ocean”
 of 5 bubbles baha23, 15 Mar 2017 | Read review
5 of 5