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Windward Passage Hotel

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Windward Passage Hotel
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647 Reviews from our TripAdvisor Community

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Showing 618: English reviews
Portland
Reviewed 20 November 2014

I stayed at the Windward for the second time. They have continued to make improvements to the rooms. The beds are very comfortable, and furnishings upgraded. I had a water view, and the extra money is well worth it. To have sea planes taking off across the road is a great way to wake up to the blue water and...

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Helpful?
Thank alcruisin
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for your feedback! We are aware of the key issue and happy to say it has been fixed. Thank you for your business and we look forward to your next visit. Pam

western ny
Reviewed 15 November 2014

We have stayed here and reviewed this place several times. We just stayed here again one night this week. I made my original booking online via their website back in July I believe. I periodically checked the prices and saw there was a substantial price decrease. I did not realize that I could cancel my initial reservation via the web...

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Helpful?
Thank grapefarmer
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Again Thank you for your feedback. We do share all concerns to the hotel staff and we continue to make customer service a Priority. Thank you for your repeat business!

Reviewed 8 November 2014

The front desk receptionists were rude and with attitude. Just based on regular checking, I said hello, they dont even look at me. Then proceed to check in, they had attitude because they couldnt find my reservation through Orbitz booking. Finally, I shows them the reservation number, they finally gave me my room key but not even with a smile....

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Helpful?
Thank Sunita P
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Dear Sunita P Thank your for taking the time to submit your review. All comments, favorable and unfavorable provide us with valuable feedback so that we may continue to improve our quality and customer service. Customer Service is our number one priority you can be sure this incident was not taken lightly. Thank you for being our guest, we hope...

Wayzata, Minnesota
Reviewed 2 November 2014

We had 3 families stay here overnight on our trip to eventual final destination in the British Virgin Islands. With all of us arriving at separate times, but all under one pre-paid reservation, they did a great job getting us all into rooms with 2 of the families in their rooms prior to the 3:00 check-in time and the last...

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Helpful?
Thank robbb2013
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you Robbb2013 for your feedback we look forward to your next visit with us!

Houston, Texas, United States
Reviewed 26 October 2014

we have booked from 10/12/2014 to 10/16/2014 for our vacation, arrived at the hotel, checked-in to our room, it was hot like hell because air conditioner was not on, we turned it on, it started cooling, we went out to look around the city, from shop we found out that there is a hurricane warning in place, we returned to...

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Helpful?
1Thank Khalid B
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Khalid B: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide us with valuable feedback so that we may continue to improve our quality and customer service. I am sorry to hear the AC in your room was not working properly. From your description of the unit shutting off the way...

Reviewed 21 October 2014

Lots of roaches, a dispute about our rooms that cost me and my family the price of an extra room at the end of our vacation, rude hotel desk clerks, overcharges on my Visa that after three phone calls I have still been unable to correct. The charge on my Visa is much larger than my printed statement from the...

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Helpful?
1Thank Martha G
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Martha G: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I am sorry to hear you had little invaders in your room; it is unfortunately one of the challenges of being on a tropical island. Although...

Windermere, Florida
Reviewed 18 October 2014

Just finished reading the reviews for this hotel, and was amazed at some of the bad experiences. I have been staying at this hotel since the very late 70s, and I have seen this hotel change ownership many many times... I once knew the people that worked there and they knew me... I was never ever dissappointed staying there. so...

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Helpful?
Thank lauren500
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Lauren500: Thank you for taking the time to submit your review, and for your kind remarks. We are honored to be your hotel of choice while visiting St Thomas, and we hope that relationship will continue. We have enjoyed a rich history over the years, we have had various owners and management teams, and we have gone through many...

Fort Worth, Texas
Reviewed 16 October 2014

Windward Passage hotel told me one on the phone that I could have 4 adults and a baby in one room. When I got there they laughed in my face and made me get another room. The other room had roaches! Sophia and Manuela were the associates that laughed in my face!! The Marriott was awesome, then we got here...

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Helpful?
1Thank 325Tiffany24
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear 325Tiffany24: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I am so sorry you had a negative experience while you were staying with us. I am appalled at the way you were treated by some members...

Cape Town Central, South Africa
Reviewed 5 October 2014

I frequently travel from Miami to Tortola and have to stop overnight in St Thomas as the late flight arrives after the last ferry has departed. The Windward Passage hotel is directly opposite the ferry terminal and a 15 min $10 taxi ride from the airport. The rooms are clean and tidy and the staff I have dealt with very...

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Helpful?
1Thank Rob-Bren
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Rob-Bren: Thank you for taking the time to submit your review, and for your kind remarks. We are very fortunate to be located just across the street from the BVI ferry services and the St Croix Seaplane Shuttle. We are certainly the ideal stop-over while visiting our neighboring islands. We are pleased you found our property clean and accommodating....

Reviewed 18 September 2014

The stay at the hotel was good and relaxing as it has pool, casino, fitness center, gift shop with things you might need if you cant find a store, a restaurant, spa/salon, room service with every morning cleaning service. we had an issue with Expedia booking our room incorrectly as we asked for ocean view and we got a plan...

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Helpful?
1Thank Tam a
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Tam A: Thank you for taking the time to submit your review. We are pleased we were able to turn an unfortunate situation into a positive one! We are very happy you enjoyed your time with us. We are fortunate to be located in the heart of downtown Charlotte Amalie, within close proximity of so many fine attractions. We're...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $184 - $735 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cheap Tickets, Priceline, Odigeo, BookIt.com, Cancelon and Orbitz so you can book your Windward Passage Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands - Charlotte Amalie
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Questions & Answers

Here's what travellers have asked, with answers from Windward Passage Hotel staff and other travellers.
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Questions? Get answers from Windward Passage Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beware of the front desk staff”
 of 5 bubbles KarenGalRI, 5 Dec 2016 | Read review
“The rooms are not worth the price. My room had bugs in it”
 of 5 bubbles glorianicholej, 16 Nov 2016 | Read review
“get water front or get used to lots of noise”
 of 5 bubbles mayalavender, 15 Nov 2016 | Read review
“A 'good room' would probably be in another hotel.”
 of 5 bubbles Bebrbabe, 14 Nov 2016 | Read review
“I wouldn't pay extra for the "view"... The restaurant at the ferry docks is pretty good.”
 of 5 bubbles NativeTexans, 23 Sep 2016 | Read review
5 of 5
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