I enjoyed my stay here at the resort. Everything was very clean and sanitized. My room was very spacious. Unfortunately due to the pandemic the resort didn't have anything going on. They did have an open bar and a DJ but no one was really staying here at this resort which is probably for the best so I won't complain. As for my room the only thing I wish I had was bigger pillows. Lol the pillows were small almost like something you would get at a motel. Overall I enjoyed my stay the staff was courteous and respectful. Thanks Riu Palace I will be back!
Let me start with the positives, the hotel is pleasing to the eye and although its not massive it feels homey. The staff at the front desk are friendly, helpful and welcoming. The food was good although a bit repetitive. I wish that the hotel would have been more forthcoming about the limitations while in the booking process, for example there was only one restaurant available out of all listed, the refrigerator and the liquor in the rooms were not stocked, although the lobby bar stayed open 24 hours. We are in a pandemic the and this is where we decided to spend the holidays I feel the resort should have amped up the activities, there was bingo daily which was a bit boring, the music at the pool would have been nice but it was practically non existent because the workers played it in one corner of the pool for their entertainment only. On New Years Eve they did a bit better, they opened up an additional restaurant and had fireworks outside which was nice. Its clear that they are just winging it while trying to stay afloat amidst this horrible time that we are all facing. It would be nice to visit again when things are back to normal.…
My anniversary vacation was ruined by Riu Palace. The rain leaked into our room from the balcony. Our phone didn't work in our room. We managed to work around these issues (and others) until the last day when things took a terrible turn. I was sitting in bed watching tv and a piece of the ceiling molding fell down and hit me on the top of my head. It was a big piece of wood that clearly wasn't attached properly to the wall. Thanks heavens I was sitting up instead of laying down otherwise the ceiling would have hit me in my face and may have killed me. I ended up with a serious concussion. I ended up needed a CT scan to make sure I didn't have any internal bleeding in my head. It was a horrible experience.
We were treated very well at the hotel. Vera and Crystal were very nice to us at the buffet! Great people with great attitudes. The food was delicious as well. Vanessa at the front desk helped us to check out a day early and get a refund for the missed night. The 1800 number for Riu I am very displeased with. When I called at 8AM for before my flight to the Bahamas from Miami I specifically asked if the beaches were open. They said yes. We got to the hotel at 1:30 PM to find out that the beaches were in fact closed as of 5 AM that morning sorry they lied and we waisted tons of money. We managed to have a good time regardless, but I was so angry about that.
We had a wonderful time at this hotel: every single person at this hotel did their best to enjoy our stay. The food was amazing. The safety precaution was excellent.Just one comment when the food service was a la carte the service was bit slow but we understand that they were not yet ready. But we had a great time