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Hotel Riu Palace Paradise Island

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6307 Casino Drive, 6307 New Providence Island
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1372)
Room & Suite (213)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-06-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Paradise Island
Updated 20-06-18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 14 hotels in Paradise Island
Location
Cleanliness
Service
Value
The All Inclusive 24h Adults Only Hotel Riu Palace Paradise Island opens all year round and lies directly on a spectacular 4 km stretch of white, sandy beach, next to Atlantis, the biggest casino in the Caribbean. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Downtown Nassau (3.3 km) and Lynden Pindling International Airport (NAS) (20 km) and invites you to explore the area. The hotel has 379 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 1 outdoor pool and 1 infinity pool with swim up bar. Daytime and evening entertainment, beach volleyball court and group fitness activities. For lovers of gastronomy, live cooking stations and themed buffets at our main restaurant, as well as Japanese, Fusion, Indian and Steakhouse specialty restaurants; 3 bars, jerk station and pâtisserie & ice cream parlor.
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Room & Suite (213)213
Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Adults only
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Mid-range
1,297Reviews103Q+A100Room tips
Traveller rating
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Popular mentions
Yolonda N wrote a review Jan. 2021
15 contributions2 helpful votes
I enjoyed my stay here at the resort. Everything was very clean and sanitized. My room was very spacious. Unfortunately due to the pandemic the resort didn't have anything going on. They did have an open bar and a DJ but no one was really staying here at this resort which is probably for the best so I won't complain. As for my room the only thing I wish I had was bigger pillows. Lol the pillows were small almost like something you would get at a motel. Overall I enjoyed my stay the staff was courteous and respectful. Thanks Riu Palace I will be back!
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Date of stay: January 2021
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded 3 weeks ago
Dear Yolanda, Thank you so much for taking the time to share your positive feedback. We are happy to hear you enjoyed your stay with us. Satisfied and happy guests like you make it so easy for us to do our jobs with a smile. We loved having you here, and hope to welcome you again soon. Kind regards Hotel Riu Palace Paradise Island Online Reputation Manager
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LEELEE0421 wrote a review Jan. 2021
New York, New York43 contributions23 helpful votes
Let me start with the positives, the hotel is pleasing to the eye and although its not massive it feels homey. The staff at the front desk are friendly, helpful and welcoming. The food was good although a bit repetitive. I wish that the hotel would have been more forthcoming about the limitations while in the booking process, for example there was only one restaurant available out of all listed, the refrigerator and the liquor in the rooms were not stocked, although the lobby bar stayed open 24 hours. We are in a pandemic the and this is where we decided to spend the holidays I feel the resort should have amped up the activities, there was bingo daily which was a bit boring, the music at the pool would have been nice but it was practically non existent because the workers played it in one corner of the pool for their entertainment only. On New Years Eve they did a bit better, they opened up an additional restaurant and had fireworks outside which was nice. Its clear that they are just winging it while trying to stay afloat amidst this horrible time that we are all facing. It would be nice to visit again when things are back to normal.
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Date of stay: December 2020
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded Jan. 19, 2021
Dear Guest, Thank you for staying with us and for sharing your valuable feedback. While we are delighted to hear that you appreciated many aspects of our hotel such as the hotel itself, friendly staff and gastronomic offer, we regret that your overall experience was overshadowed by the limited services due to the exceptional pandemic situation. We understand your frustration and are unsure with who you booked. On our website we do indicate that in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities that differ from what is described. However, we hope for your understanding that our protocols are being continuously updated with the latest information available, always taking into account the recommendations of expert bodies. Please be assured that we have forwarded your comments to the relevant department for an adequate follow-up. To end on a positive note; we are glad that you had a nice time on new year’s eve and that you would like to return once the world turns to normal! All the best until then, Kind regards, Hotel Riu Palace Paradise Island Online Reputation Manager
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Sonya Valentine wrote a review Sep. 2020
3 contributions3 helpful votes
My anniversary vacation was ruined by Riu Palace. The rain leaked into our room from the balcony. Our phone didn't work in our room. We managed to work around these issues (and others) until the last day when things took a terrible turn. I was sitting in bed watching tv and a piece of the ceiling molding fell down and hit me on the top of my head. It was a big piece of wood that clearly wasn't attached properly to the wall. Thanks heavens I was sitting up instead of laying down otherwise the ceiling would have hit me in my face and may have killed me. I ended up with a serious concussion. I ended up needed a CT scan to make sure I didn't have any internal bleeding in my head. It was a horrible experience.
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Date of stay: October 2019
Rooms
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Service
2 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded Sep. 29, 2020
Dear Sonie33, Thank you for choosing us to spend your anniversary and for sharing a review with us. We are really sorry that you feel that your vacation was ruined, that was of course not our intention, and we apologize for the inconvenience caused. We are concerned by your words and hope that you are completely recovered by now. Unfortunately we have not been able to identify the incident with the information given and recommend to contact our After Travel Customer Service at complaints@riu.com so that we can do a proper follow up. Again, we regret that your holiday with us was not what you had in mind and sincerely hope that you will allow us to host you again for a more positive experience. With our best wishes we remain, Hotel Riu Palace Paradise Hotel Online Reputation Manager
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sue7124 wrote a review Jul. 2020
Fort Myers, Florida48 contributions8 helpful votes
We were treated very well at the hotel. Vera and Crystal were very nice to us at the buffet! Great people with great attitudes. The food was delicious as well. Vanessa at the front desk helped us to check out a day early and get a refund for the missed night. The 1800 number for Riu I am very displeased with. When I called at 8AM for before my flight to the Bahamas from Miami I specifically asked if the beaches were open. They said yes. We got to the hotel at 1:30 PM to find out that the beaches were in fact closed as of 5 AM that morning sorry they lied and we waisted tons of money. We managed to have a good time regardless, but I was so angry about that.
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Review collected in partnership with riu.com
Date of stay: July 2020
Value
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Location
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Service
Sleep Quality
1 Helpful vote
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Response from Riu Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded Aug. 25, 2020
Dear Guest, Thank you for your 5-star review! We are so happy that despite the miscommunication regarding the beach, you had a lovely time at our resort. Please accept our apology for the inconvenience caused. We hope to have the opportunity to welcome you back again soon! With our best wishes we remain, Hotel Riu Palace Paradise Hotel Online Reputation Manager
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raafatbishai wrote a review Jul. 2020
1 contribution
We had a wonderful time at this hotel: every single person at this hotel did their best to enjoy our stay. The food was amazing. The safety precaution was excellent.Just one comment when the food service was a la carte the service was bit slow but we understand that they were not yet ready. But we had a great time
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Date of stay: July 2020
Rooms
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Service
Room Tip: higher floors have a better view
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Response from Riu Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded Aug. 12, 2020
Dear Guest, Thank you for your review and positive feedback which is gratefully received! We place great importance to give our customer a friendly and personal service and apologize if we were not able to demonstrate it this time. It was a pleasure having you staying with us, hope we will have the opportunity to welcome you back again in the near future! With our best wishes we remain, Hotel Riu Palace Paradise Island Online Reputation Manager
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PRICE RANGE
US$254 - US$568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace paradise island hotel paradise island, riu hotel paradise island, paradise island sheraton, paradise island riu hotel, riu paradise island bahamas
LOCATION
CaribbeanBahamasNew Providence IslandParadise Island
NUMBER OF ROOMS
379
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Frequently Asked Questions about Hotel Riu Palace Paradise Island
Which popular attractions are close to Hotel Riu Palace Paradise Island?
Nearby attractions include Predator Lagoon (0.4 km), Versailles Gardens and French Cloister (0.4 km), and Marina Village (0.4 km).
What are some of the property amenities at Hotel Riu Palace Paradise Island?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Paradise Island?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Paradise Island?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Palace Paradise Island?
Conveniently located restaurants include Cafe Martinique, Viola's Bar & Grill, and Carmine's.
Are there opportunities to exercise at Hotel Riu Palace Paradise Island?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Riu Palace Paradise Island offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Hotel Riu Palace Paradise Island?
Many travellers enjoy visiting Queen's Staircase (2.3 km), Fort Charlotte (4.3 km), and Fort Fincastle (2.5 km).
Does Hotel Riu Palace Paradise Island have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Paradise Island accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.