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Hotel Riu Palace Paradise Island

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Hotel Riu Palace Paradise Island
Hotel Riu Palace Paradise Island
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4,431 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Palace Paradise Island
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Showing 4,104: English reviews
Walnut Creek, California
Reviewed 2 weeks ago via mobile

This hotel is a bust. We've stayed at several Riu resorts in the past and this one does not compare to them at all. It's small, old, dated, the bldg is not well maintained, one can see rust and broken glass on doors. The food is forgettable, mediocre activities, guests cannot play ball in the pool, the beech is dirty...

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Helpful?
Thank Estella E
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Thank you very much for choosing our resort for your vacation and for taking the time to write a comment about your stay. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and keep our guests content. Since our main priority is to...

Reviewed 2 weeks ago

This hotel is a nice hotel. The room was slightly small hotel oceanview room with outdated television. Cable channels worked somethings. The hotel staff was very friendly. I was disappointed that the beach area and pool area are cleared out early around 6:00 or 7:00. Most places on the island shut down at 6:00. However, the fish market area remains...

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Helpful?
Thank Alseen B
cape may
Reviewed 2 weeks ago

We had a great long weekend and I would give the place five stars had we not traveled recently to RIU in Montego Bay and Sandals in Nassau. Those two spots are top on my list. This RIU has everything you'd want except top shelf liquor. I'd recommend a junior suite if you are traveling with more than two people....

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Helpful?
1Thank Patricia S
Reviewed 3 weeks ago via mobile

This hotel is not Riu standards, but the ocean view is beautiful! The staff were somewhat friendly and the hotel was clean. The selection for food was very minimal and they need to revisit the menus for the Specialty restaurants. Other than that the hotel was just okay in my opinion, I wouldn't return unless they renovated.

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Helpful?
Thank Sury101
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. We are sorry to hear you did not enjoy the food selection at our hotel. We can assure you that our...

Reviewed 3 weeks ago

We stayed at the Riu in Aruba last year and it is a far superior resort. It is ridiculous that you have to stand in line for up to an hour in order to get in for dinner and they only allow about 30 people at a sitting and to boot there is only 2 restaurants open each evening. There...

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Helpful?
Thank Karen G
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Thank you very much for choosing our resort for your vacation and for taking the time to write a comment about your stay. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. We are sorry to read you did not agree with our new booking system for the restaurants....

Medicine Hat, Canada
Reviewed 3 weeks ago

My wife and I stayed at this hotel for 8 nights recently and I would describe it as an "ok" hotel not the worst hotel I have stayed in but not the best one either. Yes the rooms are outdated as other reviews have stated and there is carpet in the hallways/rooms but the rooms were clean and I did...

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Helpful?
1Thank tkimb
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Madison, Connecticut
Reviewed 3 weeks ago

Let me start by focusing on the positive qualities of the Rui. The food is fantastic, the room comfortable, the ocean is beautiful, and the staff should be commended for putting up with the nightmarish guests. The downside of this trip started when we walked into the main lobby of the Rui. It smelled like dirty water and mop buckets...

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Helpful?
1Thank sally840
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Thank you very much for choosing our resort for your vacation and for taking the time to write a comment about your stay. We regret that you could not enjoy your holiday as much as you planned. We are very sorry to read that you felt disturbed by other guests’ behaviour. We can assure you that we do...

Reviewed 3 weeks ago via mobile

The hotel is beautiful and clean, food is very healthy and fresh, rooms are spacious and with a gorgeous view. They try to keep the guests very happy with the hotel entertainment, pleasant and very friendly staff and the 4 specialised resaurants apart from the buffet. The beach is something else. It's so beautiful! It's a must visit hotel. I'm...

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Helpful?
Thank aleksandra e
Lemoore, California
Reviewed 3 weeks ago via mobile

First off the actual staff were amazing! We we there during hurricane Matthew. We did not plan this, obviously, however tried to make the best of it. Three days were lost of all amenities available due to this. Two owners or managers arrived and were very unfriendly. When approached about the stay and how Atlantis was refunding the residents for...

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Helpful?
1Thank Nezy81
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Paradise Island, responded to this review

Dear guest, Thank you very much for choosing our resort for your vacation and for taking the time to write a comment about your stay. First of all we would like to apologise that you did not feel adequately attended by our management after the hurricane. Please let us assure you that when the quality of our resort experience comes...

Reviewed 3 weeks ago

Perfect location for a 4 day weekend to celebrate our friend's 50th birthday. Amazing staff, incredibly friendly and very accommodating. No issues with loungers by the pool or on the beach and a la carte restaurants were able to seat our group. Great beach and close to everything. No complaints!

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Helpful?
Thank Caroline P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
* Located on Paradise Island (the Bahamas), 3 km/1.8 Miles from Nassau * 100 m/328 ft from "Atlantis", the largest casino in the Caribbean * 14-story building * On the beachfront * Complimentary sun loungers on the beach * 3 km/1.8 Miles to downtown Nassau * 200 m/656 ft from various shops * 25 km/15.5 Miles from the airport * 200 m/656 ft from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 

Additional Information about Hotel Riu Palace Paradise Island

Address: Casino Drive Paradise Island | Paradise Island - Bahamas, 6307, New Providence Island
Region: Caribbean > Bahamas > New Providence Island > Paradise Island
Price Range: $431 - $1,361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Paradise Island 4*
Number of rooms: 379
Also Known As:
Riu Palace Paradise Island Hotel Paradise Island
Riu Hotel Paradise Island
Paradise Island Sheraton
Paradise Island Riu Hotel
Riu Paradise Island Bahamas
Hotel Riu Palace Paradise Island Bahamas
Hotel Style:
#8 Luxury Hotel in Paradise Island
#8 Top resorts Hotel in Paradise Island
#8 Spa Hotel in Paradise Island
#10 On the Beach Hotel in Paradise Island
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Paradise Island staff and other travellers.
205 questions
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Questions? Get answers from Hotel Riu Palace Paradise Island staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view or Pool Side View”
 of 5 bubbles Buick_Enclave, 7 Dec 2016 | Read review
“Ocean view are nice.”
 of 5 bubbles DSOVA, 7 Dec 2016 | Read review
“Sea or partial sea on the sunny side (odd numbers)”
  • Beach from room balcony
  • Sunset from room balcony
  • In room optic dispensor
  • Room
 of 5 bubbles nnmercman, 28 Nov 2016 | Read review
“The pool areas rooms are noisy until 11PM, so stay away from that area if you go to bed early”
 of 5 bubbles shesplicer, 25 Nov 2016 | Read review
“Odd numbered rooms offer pool and ocean view”
 of 5 bubbles LenaSreview1, 24 Nov 2016 | Read review
5 of 5