Grand Isle Resort And Residences
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Avg. C$2,386 /night, 10/11 - 10/12
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4.5
#1 of 4 resorts in Great ExumaLocation
Cleanliness
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located on Emerald Bay in Great Exuma, The Bahamas, Grand Isle Resort & Residences is a stunning ocean front resort. The exclusive gated community comprises 78 luxuriously appointed 1- to 4-bedroom villas that range from 1,250 sq. ft. to 5,200 sq. ft. and offer a fully equipped kitchen, spacious living area, high-end amenities, and extraordinary views. Getting around the resort is quick and convenient, as every villa is equipped with a personal golf cart. Grand Isle is one of the finest resorts in the Caribbean and is ideally suited for family holidays, romantic getaways, destination weddings and honeymoons, or for simply enjoying the beach.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Kids' meals
Poolside bar
Golf course
Snorkelling
Airport transportation
Taxi service
Spa
Facial treatments
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Dishwasher
Flatscreen TV
Room service
Safe
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Kitchenware
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Hotel links
Location
29253 Great Exuma
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 37 out of 100
37
14 Restaurants
within 10 kilometers
2 Attractions
within 10 kilometers
1,363Reviews205Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
My family stayed here in August 2022 and we loved every minute. The resort has everything plus nicely appointed units with a full kitchen and laundry. It's located on a quiet bay with water sports and snorkeling. I highly recommend this hotel and will definitely stay again.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, General Manager at Grand Isle Resort And Residences
Responded Aug 26, 2022
Dear 626janat, As you likely discovered, our residential style accommodations are ideal for those who wish to plan a two- or three-week beachfront retreat in the Caribbean, and with the hybrid and work-remote shifts still in place for many, what could be better than attending that morning conference call with the Atlantic ocean just steps away. Shorter stays and long weekends are also an option and no matter the duration, we take great joy in creating experiences just like those enjoyed by your family. We thank you for spreading the word about your treasured experience. On behalf of your many Grand Isle friends, the pleasure was fully ours and we trust you are looking forward to your return just as much as we are. Warm regards, Dean Spychalla General Manager Dean.spychalla@grandisleresort.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I have been intrigued by Great Exuma for quite some time. Obviously we wanted to swim with the pigs in the crystal clear water.. lets be real. We decided to venture to this remote destination as a birthday gift to ourselves (February 2019). We wanted the resort style amenities without the feeling of being at an over populated resort, and that is exactly what we got!
We stayed in a garden view villa overlooking the pool with slight ocean view, these rooms are straight up-luxurious. The kitchen was stocked with all the necessities such as pots and pans, cutlery, coffee maker, dishwasher etc. The bedroom and bathroom were immaculately clean as well as bright and welcoming. Everything in our unit worked and housekeeping was on top of their game as our room was always spotless. The back patio allowed us to unwind after a day in the sunshine or a nice place to start our day drinking coffee and watching the sun rise. We stayed a total of 10 nights last February which included my birthday, as well as Valentines day. We had dinner on the property multiple times at the Palapa grill, it was delicious and included many varieties of food. Being from NY we are accustom to delicious food and i can say hands down this resort hits the nail on the head providing excellent cuisine.
The beach access from the pool is nice and close and the water is beautiful and inviting. The hotel allows you to utilize their water equipment which is nice because after all, we are there for that turquoise water. You can take a romantic walk along the water where you will see Sandals and you will feel confident you made the right decision by staying at this 5 star resort, the privacy is palpable. If you are debating staying here-JUST BOOK IT, you won't regret it. I personally enjoyed dining off the property just as much, so if you are someone who likes all inclusive-the food on this island is SO great i wouldn't recommend eating every meal at the hotel!
We both received massages during our stay and highly recommend the spa! Our technicians were great during our couples massage and professional. The spa is clean and punctual which allowed us to we really enjoyed our swedish massages.
We stayed in a garden view villa overlooking the pool with slight ocean view, these rooms are straight up-luxurious. The kitchen was stocked with all the necessities such as pots and pans, cutlery, coffee maker, dishwasher etc. The bedroom and bathroom were immaculately clean as well as bright and welcoming. Everything in our unit worked and housekeeping was on top of their game as our room was always spotless. The back patio allowed us to unwind after a day in the sunshine or a nice place to start our day drinking coffee and watching the sun rise. We stayed a total of 10 nights last February which included my birthday, as well as Valentines day. We had dinner on the property multiple times at the Palapa grill, it was delicious and included many varieties of food. Being from NY we are accustom to delicious food and i can say hands down this resort hits the nail on the head providing excellent cuisine.
The beach access from the pool is nice and close and the water is beautiful and inviting. The hotel allows you to utilize their water equipment which is nice because after all, we are there for that turquoise water. You can take a romantic walk along the water where you will see Sandals and you will feel confident you made the right decision by staying at this 5 star resort, the privacy is palpable. If you are debating staying here-JUST BOOK IT, you won't regret it. I personally enjoyed dining off the property just as much, so if you are someone who likes all inclusive-the food on this island is SO great i wouldn't recommend eating every meal at the hotel!
We both received massages during our stay and highly recommend the spa! Our technicians were great during our couples massage and professional. The spa is clean and punctual which allowed us to we really enjoyed our swedish massages.
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Date of stay: February 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management_Team_247, Manager at Grand Isle Resort And Residences
Responded Jan 7, 2020
Dear MrsImpulsive, We thank you for sharing a review which so perfectly captures the pride that our colleagues take in providing a luxurious and relaxing environment for our guests to enjoy. Every detail of our resort to include our unique amenities, exciting attractions and delicious dining options are designed to provide guests a customized experience here on the island that will allow them to create memories to cherish for years to come. It warms our hearts to learn how much you loved it here because, truthfully, we love it here too and can’t wait to welcome you again. Hurry back soon! Warm Regards, Grand Isle Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughter and two teen granddaughters spent a week in Exuma, Bahamas at the Grand Isle Resort in October. This was the perfect time to visit this resort since it is “off season”. The resort is beautiful and located in a somewhat private, remote location on the island. We had the beach and pools mostly to ourselves which made it a pleasant experience not to compete with touristy crowds. The villas are appointed with all the amenities needed to have a “home away from home”- well equipped kitchen, bathrooms with toiletries, linens, and daily housekeeping.The on-site restaurant offered a menu with variety enough for each of us to find a satisfying selection (not always easy for teens) and the food was excellent. The staff throughout the resort was helpful, polite, and eager to assist in every way. We loved this resort and will stay here again if we visit the Bahamas. The island of Exuma itself is somewhat rustic and remote but a wonderful place to vacation!
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management_Team_247, Manager at Grand Isle Resort And Residences
Responded Jan 28, 2020
Dear Roseann1047, Wow! What a heartwarming review that so perfectly describes the essence of the Grand Isle Resort experience and we thank you for sharing it with us. As you have shared, our property is the perfect location to create lasting family memories and we trust that you enjoyed our scenic landscape as well. We hope that we can make our time together an annual tradition as we would love the opportunity to welcome you again to our resort. Hurry back soon! Warm Regards, Grand Isle Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m not sure why this resort has a high rating. We just returned from my husband’s 40th birthday trip and we were disappointed with a lot.I’ll start with the pros, the beach is beautiful, well maintained, and the concierge/ front desk staff are excellent. Now for the cons, For starters, they have no entertainment during the day and most evenings at all. It was very dead. Not even music playing by the pool or at the beach on any day. We saw a lot of people walking over to sandals because of this. We stayed for 5 days and they had karaoke just one night. Nothing else on the other nights. The food is extremely overpriced and not good at all. $10 for bottled water, $20 for a kids personal pan pizza. No effort put into the presentation. I arranged a special birthday dinner for my husband at 23 north with balloons on the chair. The servers didn’t even wish him happy birthday. Most upscale restaurants will send out a slice of cake with a candle, they did nothing! The server then asked me if I wanted to buy a birthday dessert infront of him, just tacky. We paid $233 for 2 entrees, no alcohol and two small appetizers. The restaurant did not have a kids meal, but the server told me they had KFC chicken nuggets. They charged me $20 for a KFC kids nuggets. The restaurant wait staff were hit or miss in quality of service across the board. For what people are paying, I think the resort is very stingy in what they put out. The rooms don’t have a mini bar, and everything is for a high fee. It’s rated as great for kids, but they had nothing for kids at all. The only thing they provide are shovels and buckets on the beach. You would think at a family resort, maybe they’d have some kid friendly touches like someone coming around to make balloons or something, anything. A lot of other guests we talked to felt the same way and were ready to leave. It’s a pretty boring, super expensive resort. When I go to Disney, I know I’m going to pay a lot for the tickets but at least there is an abundance of entertainment, parades and things to make the experience magical. This was a ripoff. I would come back to Exuma, because the water is gorgeous, but I would never stay here again. It’s robbery what this hotel charges for every little thing. If you have money to waste and don’t care, go there, but I felt very disappointed in how much I spent for what I got in return.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management_Team_247, Manager at Grand Isle Resort And Residences
Responded Mar 21, 2020
Dear danaeo363, We thank you for sharing this review as it helps us to discover what you most loved about your time here and how we might have elevated the experience even further. While we are happy that you loved the beauty of our magnificent island and the hospitality of many of our tea members, we deeply regret that there were other details that disappointed you. I would love the opportunity to extend more personal apologies and invite you to reach out to me atrobert.sands@grandisleresort.com so that I might learn more about your experience. It is our sincerest hope that you will one day consider joining us again as we would love to share a much more cherished experience with you. Warm Regards, Robert Sands Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Generally, the resort is well maintained and clean, and safe. The white sand beach and beautiful water looks just like in the pictures. The staff were all friendly.
Our one bedroom was very spacious and housekeeping was thorough. Our other ocean front 2 bedroom villa had 2 small bedrooms and 2 cramped bathrooms. Those could have been larger. The dishwasher in both villas were broken and were never fixed during our stay.
Life in the Bahamas is slow, but the service in the pool-side (Palapa) restaurant was extremely slow, even just to get a drink. Hardly any staff walked around the pool area or the beach to take drink orders, so you had to go to the bar and get them yourselves. There were only 5 umbrellas at the pool so we asked the pool staff where the rest were. (There were empty umbrella bases so we assumed that there were more umbrellas). The staff member said that he didn’t know, and that was the end of the subject. You could take as many towels as you wanted, but the staff did not help you find a lounge chair or lay the towels down for you. The lounge chairs especially at the beach had seen better days (falling apart...), and need to be replaced. There were no cushions either.
For the amount that you pay to stay at this resort, we did not feel it was worth the value.
Our one bedroom was very spacious and housekeeping was thorough. Our other ocean front 2 bedroom villa had 2 small bedrooms and 2 cramped bathrooms. Those could have been larger. The dishwasher in both villas were broken and were never fixed during our stay.
Life in the Bahamas is slow, but the service in the pool-side (Palapa) restaurant was extremely slow, even just to get a drink. Hardly any staff walked around the pool area or the beach to take drink orders, so you had to go to the bar and get them yourselves. There were only 5 umbrellas at the pool so we asked the pool staff where the rest were. (There were empty umbrella bases so we assumed that there were more umbrellas). The staff member said that he didn’t know, and that was the end of the subject. You could take as many towels as you wanted, but the staff did not help you find a lounge chair or lay the towels down for you. The lounge chairs especially at the beach had seen better days (falling apart...), and need to be replaced. There were no cushions either.
For the amount that you pay to stay at this resort, we did not feel it was worth the value.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management_Team_247, Manager at Grand Isle Resort And Residences
Responded Jan 7, 2020
Dear Ninodebalia, While we are happy that you loved the cleanliness and comfort of our resort alongside our property’s scenic landscape, we regret that there were other details of the stay which disappointed you. Our team takes great pride in providing a luxurious and relaxing experience for all of our guests and we are disheartened to learn that this was not entirely your impression during your time here. It is our hope that we might one day have the opportunity to welcome you back as we would love nothing more than the privilege of sharing a much more cherished experience with you. Warm Regards, Grand Isle Bahamas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grand Isle Resort is situated on truly beautiful property. The crescent shaped beach is perhaps its most amazing asset.
The people who work there are also extremely kind. They are happy people who love life.
But where's the leadership? There is extremely low customer service, I believe, because leadership does have any training in place:
1. Over the course of four days, not a single person checked in on my mother (aged 91) or father (aged 96) or me to see if there was anything they could do to make our stay more enjoyable. THAT would have been helpful since the small requests I did make (a coffee filter, a stool or chair for my parents to sit on while showering), were NEVER attended to.
2. The pool area has a lovely towel stand. The employees sit there all day folding towels and playing with their phones. Meanwhile, my parents sit on wicker chaise lounges not having noticed the towel stand. NO ONE thinks to offer them a towel. NO ONE thinks to offer them a glass of water. NO ONE thinks to move their sun umbrella to accomodate them.
3. While we were there, their fine restaurant, 23 North, was closed without notice. The front desk didn't even know this was the case until i tried for two days to make a rez.
4. Pool Hut food at a "resort" for 4 days? A ridiculous idea, but that's all that was available. And it's extremely lousy. Here we are in the Bahamas and the fish is neither fresh nor local....frozen salmon from wherever.
5. Golf carts are death traps. I would not let my parents drive without me and I wish to God that the back seats of these things had something for folks to hold on to.
6. There are multiple sea kyacks and SUP's......when one walks up to the area to pull one of these 60lbs SUP's off the rack, the attendant likes to merely watch you attempt this on your own. when I asked for an oar he just pointed to one closer to himself than to me so as not to be bothered.
For clarity, every single time I asked for help, I received it. I'm told these are the best people with the best paying job on the island. Management could raise the quality of this resort if they made an effort. Management is so utterly lacking it makes the employee team look bad.
Lawrence Amaturo
The people who work there are also extremely kind. They are happy people who love life.
But where's the leadership? There is extremely low customer service, I believe, because leadership does have any training in place:
1. Over the course of four days, not a single person checked in on my mother (aged 91) or father (aged 96) or me to see if there was anything they could do to make our stay more enjoyable. THAT would have been helpful since the small requests I did make (a coffee filter, a stool or chair for my parents to sit on while showering), were NEVER attended to.
2. The pool area has a lovely towel stand. The employees sit there all day folding towels and playing with their phones. Meanwhile, my parents sit on wicker chaise lounges not having noticed the towel stand. NO ONE thinks to offer them a towel. NO ONE thinks to offer them a glass of water. NO ONE thinks to move their sun umbrella to accomodate them.
3. While we were there, their fine restaurant, 23 North, was closed without notice. The front desk didn't even know this was the case until i tried for two days to make a rez.
4. Pool Hut food at a "resort" for 4 days? A ridiculous idea, but that's all that was available. And it's extremely lousy. Here we are in the Bahamas and the fish is neither fresh nor local....frozen salmon from wherever.
5. Golf carts are death traps. I would not let my parents drive without me and I wish to God that the back seats of these things had something for folks to hold on to.
6. There are multiple sea kyacks and SUP's......when one walks up to the area to pull one of these 60lbs SUP's off the rack, the attendant likes to merely watch you attempt this on your own. when I asked for an oar he just pointed to one closer to himself than to me so as not to be bothered.
For clarity, every single time I asked for help, I received it. I'm told these are the best people with the best paying job on the island. Management could raise the quality of this resort if they made an effort. Management is so utterly lacking it makes the employee team look bad.
Lawrence Amaturo
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management_Team_247, Manager at Grand Isle Resort And Residences
Responded Feb 7, 2020
Dear Lawrence, Thank you for sharing your thoughts about your recent visit to our property as it helps us to discover what was most loved and how we might elevate the experience even further. While we are thrilled that you loved our beautifully scenic location, we deeply regret that there were other details which disappointed you. Although we trust that our colleagues might have addressed many of these concerns while you were here, we are disheartened to learn of the lasting impression that these details have had. Our team takes great pride in providing guests with a relaxing experience here in Exuma, and we would love the opportunity to share a much more cherished experience with you and your family in the months ahead. Warm Regards, Grand Isle Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am sure this place is as lovely as the photos, but unfortunately, their customer service is some of the worst I have found. We had reservations for the resort in June, but due to COVID, travel was banned and we could not travel to the destination. It has now been almost 6 months and not only can we not get a refund for our deposit, I cannot even get a live person to respond. They are accepting new reservations, but no one can assist with a refund? Please remember this if you are planning to make a reservation at this resort during these unpredictable times-- you likely will lose your deposit.
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, General Manager at Grand Isle Resort And Residences
Responded Jan 18, 2021
Dear amygQ3547NV, Greetings from Grand Isle and thank you for sharing your review. As you likely know, our resort just recently reopened and we are thrilled to be welcoming guests once again. We apologize for the delay in responding to your review though I wanted to be in touch personally to ensure that your concerns have been properly addressed. With that in mind, I invite you to be in touch using my email address provided below and I will be happy to partner with you to work towards having this resolved. When sending your email, I encourage you to provide a reference to this review, details of your reservation, your contact details, and a suitable time that I may be in touch with a phone call. We apologize once again, and I look forward to hearing from you in the days ahead. Warm regards, Dean Spychalla General Manager Dean.spychalla@grandisleresort.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I just enjoyed a tremendous stay we had at the Grand Isle. We just got back from a week in a one bedroom villa (which is very spacious) and could not have been happier with our vacation. The staff just went out of their way to be helpful and they are all so very friendly. What a tremendous attitude of service and joy they exude! We really enjoyed our meals at 23º North and Alvin is just a gem of a bartender. Rodrique and Xanthia were excellent servers and made our time there feel like we were part of the family. The popcorn shrimp and conch fritters were to die for as well as the margaritas! We loved the upscale ambiance and cocktails overlooking the beach and pool. Palapa restaurant overlooking one of the pools was lovely too and my husband was a big fan of the piña coladas and pork sliders. The villa itself was huge, well decorated, and so comfortable. We haven't slept so well in a long time. It was so quiet at night and we loved the oversized bathroom and big living/dining areas and kitchen. It was actually a very livable apartment. I loved all the Occitane amenities -soaps/body wash/shampoo/conditioner and loads of fresh towels. We didn't want to leave at all. The groundskeepers do a fabulous job keeping the place blooming with beautiful flowers and palm trees. The pool areas were so beautiful and there is so much space that we never felt crowded. We even saw sea turtles swimming down at the beach, which was a lot of fun. The resort is located on one of the most beautiful beaches on the island. In short, we would love to come back and bring the whole family!
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Date of stay: April 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, General Manager at Grand Isle Resort And Residences
Responded Apr 19, 2022
Dear ParisGrandeVoyageuse, We felt the same way in that we did not want you to depart, though we trust this treasured experience will soon inspire you to join us again. Until then, we wish to extend our sincerest of appreciation for the thorough and thoughtful review. As you can likely imagine, we certainly value our many amenities, our picturesque settings, and our ample and spacious rooms. With that in mind, we have long believed that it is really the genuine hospitality provided by our team which makes us stand apart from other Exuma resorts and your kind words regarding your interactions with Xanthia, Rodrique, and Alvin leave us beaming with pride and further support that sentiment. We thank you for celebrating their spirit of hospitality and I’m sure they look forward to one day spoiling you both again. On behalf of your many extended Grand Isle family members, the pleasure was fully ours, and please do be in touch if we can assist in planning your next Exuma retreat. Warm regards, Dean Spychalla General Manager Dean.spychalla@grandisleresort.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family was soooo excited to be vacationing at Grand Isle Resort for my grad school celebration. We’ve stayed at the nearby Sandals before and loved Exuma, but were looking forward to more of a home away from home kind of villa feel. Unfortunately, the resort/Bahamas closed due to COVID end of March/early April. My family has been trying to get our resort fee refunded since the first week of April to no avail!! The airlines refunded us immediately, but the resort will do nothing and keeps giving excuses why they haven’t refunded us yet. I have tried calling numerous times, no one will return the call. I have live-chatted with people on their website, but they only take my contact info and nobody ever contacts us back. I have sent several emails requesting a refund to their reservations and at some point a Robert Sands said a refund would be forthcoming on July 1st, but so far nothing! Waiting more than 3 months is completely ridiculous. This has never happened with Sandals and totally soured my family on Grand Isle!!!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, General Manager at Grand Isle Resort And Residences
Responded Jan 18, 2021
Dear Beachbabealways83, We too were looking forward to welcoming you and yours. We regret that your visit had to be cancelled and we apologize that your refund queries were so prolonged. We trust this has since been resolved though we wanted to respond to your review in the event that additional assistance may be needed. We know our response to this review is also delayed, though staffing levels have just been restored as the resort is now welcoming guests once again. Once more, we extend our sincerest of apologies for the troubles and we hope you might one day allow us the chance to restore your confidence in the treasured moments our Exuma resort is known to provide. If I can offer my assistance in booking a spring weekend retreat, I invite you to be in touch. Warm regards, Dean Spychalla General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to Grand Isle to celebrate our 30th wedding anniversary and booked two villas for our family. Unfortunately, our flight was canceled and the earliest flight we could get on was two days later. The resort charged us for those days. The tank for welcome drink was empty and the people at the desk did not greet us upon arrival. Not the best start to the vacation. However, the villas were clean, nicely furnished and very comfortable. The property has beautiful views.
The restaurants are very understaffed and service extremely slow. Also, you need to make a reservation to eat at the restaurants. All of the bathrooms in 23 North didn't work on New Year's Eve which was disgusting. I do want to compliment Rodrigue and Princess for their smiles during the long waiting periods for food.
The resort is surrounded by a beautiful golf course. The course is actually owned by Sandals and you must go to their property to sign up for a tee time, which is $175 per person. You can get access to a golf cart for an additional charge to get around the property.
The beach is lovely but LOTS OF PLASTIC in the water and on the sand. The Sandals resort did not clean the beach while we were there. So if you are looking for a nice walk on the beach don't leave the Grand Isle side.
From landscapers using gas blowers to the golf carts, this property is not very environmentally conscious. They do serve drinks in compostable cups and discourage daily cleaning of sheets/towels. However, they could do more. For example, encourage bicycle use or work with Sandals to keep the whole beach clean. In the bathrooms, they should use refillable cleansers rather than tiny bottled soaps.
We had to take a taxi off-property to get supplies for our room. The convenience store could be better stocked, especially for families with young children.
There are rat traps, in plain sight, all over. It would be nice if they were discreetly placed where guests don't see them.
I encourage you to go on a boat tour. We spent the day with AAA adventures seeing other islands, the swimming pigs and iguanas. We went to a lovely local place for lunch as part of the tour.
Finally, I would recommend Grand Isle of you are a golfer. If you like to have lots of activity options, like tennis or exercise classes, this is not the place for you.
The restaurants are very understaffed and service extremely slow. Also, you need to make a reservation to eat at the restaurants. All of the bathrooms in 23 North didn't work on New Year's Eve which was disgusting. I do want to compliment Rodrigue and Princess for their smiles during the long waiting periods for food.
The resort is surrounded by a beautiful golf course. The course is actually owned by Sandals and you must go to their property to sign up for a tee time, which is $175 per person. You can get access to a golf cart for an additional charge to get around the property.
The beach is lovely but LOTS OF PLASTIC in the water and on the sand. The Sandals resort did not clean the beach while we were there. So if you are looking for a nice walk on the beach don't leave the Grand Isle side.
From landscapers using gas blowers to the golf carts, this property is not very environmentally conscious. They do serve drinks in compostable cups and discourage daily cleaning of sheets/towels. However, they could do more. For example, encourage bicycle use or work with Sandals to keep the whole beach clean. In the bathrooms, they should use refillable cleansers rather than tiny bottled soaps.
We had to take a taxi off-property to get supplies for our room. The convenience store could be better stocked, especially for families with young children.
There are rat traps, in plain sight, all over. It would be nice if they were discreetly placed where guests don't see them.
I encourage you to go on a boat tour. We spent the day with AAA adventures seeing other islands, the swimming pigs and iguanas. We went to a lovely local place for lunch as part of the tour.
Finally, I would recommend Grand Isle of you are a golfer. If you like to have lots of activity options, like tennis or exercise classes, this is not the place for you.
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Date of stay: December 2022
Rooms
Location
Service
Room Tip: Try to book a room away from pool area because there is a very loud DJ.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, General Manager at Grand Isle Resort And Residences
Responded Jan 9, 2023
Dear DRL, It was a pleasure to welcome you to our expansive resort and we thank you for taking the time to share your thorough and thoughtful review. We are once again sorry to for your flight delays in reaching us and we are disheartened to learn that once you arrived your experience did not result in the serene and treasured moments, we are known to curate for so many of our guests. As your comments note, our resort grounds and housekeepers are fully invested in ensuring that our many guests rooms and public spaces are immaculately prepared, and we appreciate the accolades of their efforts. We understand your dining experiences were not as consistent and we apologize for any delays in service, a detail we will review with our team as we prepare for other special occasions. Until then, we have already shared your kind words with Princess and Rodrigue, and we can assure you that both were smiling from ear to ear. Your added comments regarding our environmental efforts have been heard and while we understand there is still more that we can do, we want you to know that many other efforts are in place, including a paperless check-in and check-out experience for our guests, office recycling and environmentally friendly cleaning chemicals to name just a few. We will continue to research the most effective way to minimize our footprint and we appreciate the suggestions offered within your review. On behalf of all of us, the pleasure was fully ours and we hope ours is a resort you will one day visit again as we would like nothing more than another chance to welcome you to the islands. Until then. Warm regards, Dean Spychalla General Manager Dean.spychalla@grandisleresort.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On The Road Again asked a question Aug 2022
Fort Lauderdale, Florida3,512 contributions503 helpful votesIs there a scuba shop at or near the hotel?
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"If you go during off season expect things to be closed. I recommend renting a car to explore the island. It was very easy to drive."Read full review
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PRICE RANGE
C$937 - C$1,409 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand isle hotel great exuma, grand isle resort and spa
LOCATION
CaribbeanBahamasOut IslandsGreat Exuma
NUMBER OF ROOMS
78
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Grand Isle Resort And Residences
Which popular attractions are close to Grand Isle Resort And Residences?
Nearby attractions include Coco Plum Beach (6.6 km) and Marina Emerald Bay (4.2 km).
What are some of the property amenities at Grand Isle Resort And Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Isle Resort And Residences?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Isle Resort And Residences?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Isle Resort And Residences?
Yes, free parking is available to guests.
What are some restaurants close to Grand Isle Resort And Residences?
Conveniently located restaurants include Cocoplum Bistro, Big D's Conch Spot, and Lighthouse Cafe and Ice Cream Parlour.
Are there opportunities to exercise at Grand Isle Resort And Residences?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Grand Isle Resort And Residences have airport transportation?
Yes, Grand Isle Resort And Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Isle Resort And Residences?
Yes, laundry service and self serve laundry are offered to guests.
Does Grand Isle Resort And Residences have any great views?
Yes, guests often enjoy the harbour view available here.
Is Grand Isle Resort And Residences accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.