Parador Villas Sotomayor, the first and the only eco-tourist complex in the mountains of Puerto Rico. Here you can reduce the stress, make your life last longer, and strength your family ties. Our green areas, trees, flowers and open space, makes this a very special place to enjoy and relax with your family and friends. We do our best to make you feel comfortable, just like in home.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Outatanding customer service from Luz, the front desk customer service lady.
The only suggestions I have are as follows:
- consider revising the cabanas cleanliness services for customers staying more than a couple of days for changes of bed linen, sweeping or mopping the floors, and the number of guests in the cabanas for the towels made available.
Overall is was a good first time experience and will consider staying again if the suggested changes are made.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Jul 8, 2022
Thanks for your review, we will be working on that to make sure everything is fixed for your next visit.
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Acceptable, but a few simple details could have changed for the better. The bathroom did not have a soap dish or to hang towels. This is a simple and cheap fix. There was also no table lamp, and the light switch behind the television. Normally this is at the entrance. The staff was very attentive and pleasant, customer service was excellent.
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Review collected in partnership with this hotel
Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a lot of time at home, leaving only for medical visits and occasionally visiting our daughters. We chose the parador for the tranquility and atmosphere that is experienced while there, we took the opportunity to visit Casa Pueblo and the town of Adjuntas. Our experience was positive, the only thing was that in the assigned cabin there was no hot water, otherwise everything was perfect.
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MY check in time was at 3pm however i got there at 11am hoping they would let check-in but i was told that it had to be at 3pm because the rooms needed to get clean etc. therefore i waited - when we finally get the room as i walked into the bathroom there was this huge spider web and i notified it to the front desk twice but nobody ever cleaned it, the toilet was not flushing and i reported it 3 times, we had to go elsewhere to use the bathroom nobody ever fixed it not they reimburse anything due to these issues, back in the days this place was a 5 stars facility - now? i would rate it a 3 stars. i am searching other locations for my next trip to Puerto Rico.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Aug 5, 2022
Thanks for let us know about your concerns with your stay here, we apologize for the inconvenience. We have set up a committee to investigate that issues and make sure it doesn't happen again.
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We booked at the Parador for a country side Christmas experience. We had to book a minimum of 3 nights since they were having a New Years Eve Party, later canceled due to Covid and a few people were allowed to stay two or even just one night. When arrived the room was filthy and so they bathroom. We complained and NOTHING was done. The Room Service ladies came by on New Years day shouting at 10am and woke us up. IThe restaurant is bad and so it was the free breakfast. I do not recommend this place.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Jan 9, 2022
Thanks for your review, we appreciate your feedback. We will be addressing that issues to ensure the best experience to all of our guest.
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This place isn't what it appears to be at all. The pictures that they post on website isn't what it actually is. The rooms are so outdated!! The 2 rooms they were assigned to us were disgusting. Rooms stunk like urine. It smelled horribly. Furniture all ripped up. Walls all peeled. Microwave rusty. The sofa I didn't even want to sit on on how filthy it looked. Bed sheets were all stained and mattress all yellow. I couldn't believe what I was seeing. And we were here for a wedding. I can't believe how this place will have guests staying in rooms in those conditions. Never ever again will I stay here or let anyone even consider staying here. These people should be ashamed of themselves booking rooms in those room conditions. Absolutely unacceptable and disgusting.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Nov 12, 2023
We greatly appreciate that you have taken such dedication and have had your time. We regret that during your visit several negative factors have been conjugated, something that is not frequent in the provision of our services. We guarantee that we are taking measures and correcting procedures to ensure that failures and deficiencies are not repeated and that they are permanently overcome for the welfare of our guests. Receive our most committed apologies and we reiterate your thanks for the well-intentioned comments. We invite you to give us a visit so you can check the progress made and compensate for the involuntary inconveniences.
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I went on Feb 2024 as a family trip. The facilities are in horrible conditions. The rooms are not clean, the bathroom are nasty , there’s no proper cleaning nor lighting in the rooms. The closet doors are broken and also the windows. The curtains for privacy is peeling off, the setting of the room make it difficult to walk. You cant walk at night, there’s no lights. I have to use my cell phone flashlight to see, that is dangerous and scary. Also not safe. They have a deck in the back where the hammocks are and the wood is rotting away, you don’t even dare to step on it. Not enough staff. Frankly is horrible!
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Review collected in partnership with this hotel
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have visited Parador two times before and was satisfied with visit. But this stay was horrible. Nowhere to put your luggage. Other than a glass high top and two minuscule end tables, no place to put clothes. And when I say nowhere, the closet had no bar, and no shelves. Empty. Room was dark, had to use my phone light to read. Last day, no hot water. Only bath towels provided, no wash cloths or hand towels. The staff were friendly and even though they took my complaints, it seemed they couldn’t do anything about it. Good free breakfast and La Terraza nearby. $200 is ridiculous for this place. Don’t come here.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Very dilapidated but clean.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
We were in the area for family gatherings and so the location was ideal. The air in the room was too warm even though there was an AC and at times the temperature outside the room was cooler. We did not have hot water during our 2 night stay even though it was reported after the first. Buffet breakfast nothing to write home about. Considering the prize it was disappointing. Not recommended.
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Dec 8, 2022
Thank you very much for your review, we greatly appreciate it. We regret that during your visit several negative factors have been conjugated, something that is not frequent in the provision of our services. We guarantee that we are taking measures and correcting procedures to ensure that failures and deficiencies are not repeated and that they are permanently overcome for the welfare of our guests. Receive our most committed apologies and we reiterate your thanks for the well-intentioned comments. We invite you to give us a visit so you can check the progress made and compensate for the involuntary inconveniences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For our mountain getaway in Adjuntas, Puerto Rico, we chose to stay at Parador Villa Sotomayor as it was recommended by a friend. Upon our arrival, we were placed in a smaller villa than what we had paid for and it was clear that Villa 22, as indicated on our breakfast tickets, was given away to another family. We were placed in Villa 26 and arrived to it having no electricity. The screens were broken in some areas. The bathroom had a faulty shower handle and no bar soap. At points, the ceiling fan and light would not work. To repair it was had to call the front desk. Also, no remote control is given for the air-conditioning unit in the bedroom so, to change the temperature, you have to call the front desk. The kitchen was not equipped with anything - no plates, no cups, no utensils nor papertowels. The table sat 2 people and we were a family of 4. On a positive note, the Parador Villa Sotomayor is set beautifully in the mountains and we enjoyed exploring the property and all it had to offer. This help to balance the deficiencies of the accommodations we received. I would recommend staying at Parador Villa Sotomayor but not in Villa 26 and possibly review their guest stay procedures regarding the air-conditioning unit in the bedroom. Parador Villa Sotomayor is set so beautifully in the mountains of Adjuntas and provides access to a new experience in Puerto Rico.
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Review collected in partnership with this hotel
Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Aug 3, 2021
Thanks for your review, we really appreciate your feedback and will be working to resolve the issue you mention as soon as possible. Your reservation was made via one of Expedia affiliate and there is no option for rooms like the 22, if you want to reserve one of those you must reserve directly with the Parador.
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San Juan, Puerto Rico19 contributions8 helpful votes
I believe we did see some horses in the area, but that’s not the main focus of the property. I’d call it an affordable hotel that sometimes has an issue with noise.
Muchas gracias, es un comentario que nos describe perfectamente, nuestra meta es que nuestros visitantes salgan complacidos, descansados y contentos. Esperamos regresen pronto.
Arecibo, Puerto Rico7 contributions4 helpful votes
Saludos! Me devolvieron el dinero casi 2 meses despues de la cancelacion. Yo continue llamando y enviando email y tambien abri un caso y se los notifique. Al notificarle que ya habia abierto un caso me devolvieron el dinero en pocos dias. Espero que puedas resolver.
There are more places to choose from in the Adjuntas area.
ALSO KNOWN AS
parador villas sotomayor hotel adjuntas, parador hotel adjuntas, villa sotomayor, parador hotel sotomayor
LOCATION
CaribbeanPuerto RicoAdjuntas
NUMBER OF ROOMS
34
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