Parador Villas Sotomayor

Parador Villas Sotomayor

Traveller (209)
Cancha Baloncesto
Room & Suite (27)
Authentic Delicious PR food
Dining (22)

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About

#1 of 2 hotels in Adjuntas
4.4 of 5 bubbles
Location
4.0 of 5 bubbles
Rooms
4.0 of 5 bubbles
Value
4.3 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.4 of 5 bubbles
Sleep Quality
Parador Villas Sotomayor, the first and the only eco-tourist complex in the mountains of Puerto Rico. Here you can reduce the stress, make your life last longer, and strength your family ties. Our green areas, trees, flowers and open space, makes this a very special place to enjoy and relax with your family and friends. We do our best to make you feel comfortable, just like in home.
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Property amenities
Free parking
Free internet
Pool
Bar / lounge
Horseback riding
Billiards
Children's playground
Kids pool
Wifi
Adult pool
Outdoor pool
Restaurant
Breakfast available
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
Spanish
Traveller rating
  • 233
  • 100
  • 47
  • 27
  • 47
Time of year
Traveller type
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Detailed Reviews
Andy M wrote a review Jul 2022
4.0 of 5 bubbles
Outatanding customer service from Luz, the front desk customer service lady.

The only suggestions I have are as follows:

- consider revising the cabanas cleanliness services for customers staying more than a couple of days for changes of bed linen, sweeping or mopping the floors, and the number of guests in the cabanas for the towels made available.

Overall is was a good first time experience and will consider staying again if the suggested changes are made.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Jul 8, 2022
Thanks for your review, we will be working on that to make sure everything is fixed for your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
perezn28 wrote a review Nov 2023
Bunnlevel, North Carolina
4.0 of 5 bubbles
Acceptable, but a few simple details could have changed for the better. The bathroom did not have a soap dish or to hang towels. This is a simple and cheap fix. There was also no table lamp, and the light switch behind the television. Normally this is at the entrance. The staff was very attentive and pleasant, customer service was excellent.
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Review collected in partnership with this hotel
Google
Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luis M wrote a review Oct 2023
4.0 of 5 bubbles
We spent a lot of time at home, leaving only for medical visits and occasionally visiting our daughters. We chose the parador for the tranquility and atmosphere that is experienced while there, we took the opportunity to visit Casa Pueblo and the town of Adjuntas. Our experience was positive, the only thing was that in the assigned cabin there was no hot water, otherwise everything was perfect.
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Review collected in partnership with this hotel
Google
Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rivargas wrote a review Aug 2022
Linden, New Jersey
2.0 of 5 bubbles
MY check in time was at 3pm however i got there at 11am hoping they would let check-in but i was told that it had to be at 3pm because the rooms needed to get clean etc. therefore i waited - when we finally get the room as i walked into the bathroom there was this huge spider web and i notified it to the front desk twice but nobody ever cleaned it, the toilet was not flushing and i reported it 3 times, we had to go elsewhere to use the bathroom nobody ever fixed it not they reimburse anything due to these issues, back in the days this place was a 5 stars facility - now? i would rate it a 3 stars. i am searching other locations for my next trip to Puerto Rico.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Aug 5, 2022
Thanks for let us know about your concerns with your stay here, we apologize for the inconvenience. We have set up a committee to investigate that issues and make sure it doesn't happen again.
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Jazmin G wrote a review Jan 2022
Caguas, Puerto Rico
+1
2.0 of 5 bubbles
We booked at the Parador for a country side Christmas experience. We had to book a minimum of 3 nights since they were having a New Years Eve Party, later canceled due to Covid and a few people were allowed to stay two or even just one night. When arrived the room was filthy and so they bathroom. We complained and NOTHING was done. The Room Service ladies came by on New Years day shouting at 10am and woke us up. IThe restaurant is bad and so it was the free breakfast. I do not recommend this place.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Jan 9, 2022
Thanks for your review, we appreciate your feedback. We will be addressing that issues to ensure the best experience to all of our guest.
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yasmine R wrote a review Nov 2023
1.0 of 5 bubbles
This place isn't what it appears to be at all. The pictures that they post on website isn't what it actually is. The rooms are so outdated!! The 2 rooms they were assigned to us were disgusting. Rooms stunk like urine. It smelled horribly. Furniture all ripped up. Walls all peeled. Microwave rusty. The sofa I didn't even want to sit on on how filthy it looked. Bed sheets were all stained and mattress all yellow. I couldn't believe what I was seeing. And we were here for a wedding. I can't believe how this place will have guests staying in rooms in those conditions. Never ever again will I stay here or let anyone even consider staying here. These people should be ashamed of themselves booking rooms in those room conditions. Absolutely unacceptable and disgusting.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Nov 12, 2023
We greatly appreciate that you have taken such dedication and have had your time. We regret that during your visit several negative factors have been conjugated, something that is not frequent in the provision of our services. We guarantee that we are taking measures and correcting procedures to ensure that failures and deficiencies are not repeated and that they are permanently overcome for the welfare of our guests. Receive our most committed apologies and we reiterate your thanks for the well-intentioned comments. We invite you to give us a visit so you can check the progress made and compensate for the involuntary inconveniences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mont762024 wrote a review Mar 2024
Ponce, Puerto Rico
+1
1.0 of 5 bubbles
I went on Feb 2024 as a family trip. The facilities are in horrible conditions. The rooms are not clean, the bathroom are nasty , there’s no proper cleaning nor lighting in the rooms. The closet doors are broken and also the windows. The curtains for privacy is peeling off, the setting of the room make it difficult to walk. You cant walk at night, there’s no lights. I have to use my cell phone flashlight to see, that is dangerous and scary. Also not safe. They have a deck in the back where the hammocks are and the wood is rotting away, you don’t even dare to step on it. Not enough staff. Frankly is horrible!
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Review collected in partnership with this hotel
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leticia G wrote a review Dec 2023
Ocala, Florida
1.0 of 5 bubbles
I have visited Parador two times before and was satisfied with visit. But this stay was horrible. Nowhere to put your luggage. Other than a glass high top and two minuscule end tables, no place to put clothes. And when I say nowhere, the closet had no bar, and no shelves. Empty. Room was dark, had to use my phone light to read. Last day, no hot water. Only bath towels provided, no wash cloths or hand towels. The staff were friendly and even though they took my complaints, it seemed they couldn’t do anything about it. Good free breakfast and La Terraza nearby. $200 is ridiculous for this place. Don’t come here.
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Date of stay: December 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Very dilapidated but clean.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Dec 14, 2023
Muchísimas gracias por sus detalladas recomendaciones. Valoramos sobremanera que se haya tomado tal dedicación y haber dispuesto de su tiempo. Lamentamos que durante su visita se hayan conjugado varios factores negativos, cosa que no es frecuente en la prestación de nuestros servicios. Le garantizamos que estamos tomando medidas y corrigiendo procedimientos para garantizar que no se repitan las fallas y deficiencias y que sean superadas permanentemente para el bienestar de nuestros huéspedes. Reciba nuestras mas comprometidas disculpas y le reiteramos las gracias por lo bien intencionadas de sus observaciones. Le invitamos a dispensarnos una visita para que usted pueda comprobar los progresos alcanzados y compensarle por los involuntarios inconvenientes.
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Amaryllis A wrote a review Dec 2022
Chicago, Illinois
1.0 of 5 bubbles
We were in the area for family gatherings and so the location was ideal. The air in the room was too warm even though there was an AC and at times the temperature outside the room was cooler. We did not have hot water during our 2 night stay even though it was reported after the first. Buffet breakfast nothing to write home about. Considering the prize it was disappointing. Not recommended.
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Dec 8, 2022
Thank you very much for your review, we greatly appreciate it. We regret that during your visit several negative factors have been conjugated, something that is not frequent in the provision of our services. We guarantee that we are taking measures and correcting procedures to ensure that failures and deficiencies are not repeated and that they are permanently overcome for the welfare of our guests. Receive our most committed apologies and we reiterate your thanks for the well-intentioned comments. We invite you to give us a visit so you can check the progress made and compensate for the involuntary inconveniences.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vacation40214918715 wrote a review Aug 2021
3.0 of 5 bubbles
For our mountain getaway in Adjuntas, Puerto Rico, we chose to stay at Parador Villa Sotomayor as it was recommended by a friend. Upon our arrival, we were placed in a smaller villa than what we had paid for and it was clear that Villa 22, as indicated on our breakfast tickets, was given away to another family. We were placed in Villa 26 and arrived to it having no electricity. The screens were broken in some areas. The bathroom had a faulty shower handle and no bar soap. At points, the ceiling fan and light would not work. To repair it was had to call the front desk. Also, no remote control is given for the air-conditioning unit in the bedroom so, to change the temperature, you have to call the front desk. The kitchen was not equipped with anything - no plates, no cups, no utensils nor papertowels. The table sat 2 people and we were a family of 4. On a positive note, the Parador Villa Sotomayor is set beautifully in the mountains and we enjoyed exploring the property and all it had to offer. This help to balance the deficiencies of the accommodations we received. I would recommend staying at Parador Villa Sotomayor but not in Villa 26 and possibly review their guest stay procedures regarding the air-conditioning unit in the bedroom. Parador Villa Sotomayor is set so beautifully in the mountains of Adjuntas and provides access to a new experience in Puerto Rico.
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Review collected in partnership with this hotel
Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Irizarry, General Manager at Parador Villas Sotomayor
Responded Aug 3, 2021
Thanks for your review, we really appreciate your feedback and will be working to resolve the issue you mention as soon as possible. Your reservation was made via one of Expedia affiliate and there is no option for rooms like the 22, if you want to reserve one of those you must reserve directly with the Parador.
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…
Answer from Craig L
San Juan, Puerto Rico19 contributions8 helpful votes
I believe we did see some horses in the area, but that’s not the main focus of the property. I’d call it an affordable hotel that sometimes has an issue with noise.
Answer from villassotomayor
Adjuntas, Puerto Rico1 contribution
Las mascotas tienen un costo adicional, debe llamar para mas informción.
Answer from villassotomayor
Adjuntas, Puerto Rico1 contribution
Yes, you can.
Answer from villassotomayor
Adjuntas, Puerto Rico1 contribution
Muchas gracias, es un comentario que nos describe perfectamente, nuestra meta es que nuestros visitantes salgan complacidos, descansados y contentos. Esperamos regresen pronto.
Belinda M wrote a tip Mar 2024
Clarksville, Tennessee7 contributions
1.0 of 5 bubbles
"Villas are not updated, Pool don't have decent chairs to sit, food is low quality, is not good, towels are dirty and smelly. "
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Leticia G wrote a tip Dec 2023
Ocala, Florida7 contributions1 helpful vote
1.0 of 5 bubbles
"Very dilapidated but clean."
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Craig L wrote a tip Jul 2019
San Juan, Puerto Rico19 contributions8 helpful votes
2.0 of 5 bubbles
"It would be hard to recommend the rooms around #16, unless outrageous sound levels from gas engines are your thing."
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Jose Q wrote a tip Mar 2019
San Juan, Puerto Rico9 contributions13 helpful votes
4.0 of 5 bubbles
"Shower should have more preasure."
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_ponchoball wrote a tip Mar 2019
Farmington, Utah19 contributions35 helpful votes
5.0 of 5 bubbles
"Ask for room away from main building."
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Not the right property for you?
There are more places to choose from in the Adjuntas area.
ALSO KNOWN AS
parador villas sotomayor hotel adjuntas, parador hotel adjuntas, villa sotomayor, parador hotel sotomayor
LOCATION
CaribbeanPuerto RicoAdjuntas
NUMBER OF ROOMS
34
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Parador Villas Sotomayor - Reviews & Photos

Frequently Asked Questions about Parador Villas Sotomayor
Which popular attractions are close to Parador Villas Sotomayor?
Nearby attractions include Hacienda Tres Angeles (1.1 km), Sandra Farms Coffee (4.5 km), and Puente La Hamaca (3.8 km).
What are some of the property amenities at Parador Villas Sotomayor?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Parador Villas Sotomayor?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Parador Villas Sotomayor?
Yes, free parking is available to guests.
What are some restaurants close to Parador Villas Sotomayor?
Conveniently located restaurants include El Campo es Leña, Hacienda MariBò, and Tierra del Frio.
Are there opportunities to exercise at Parador Villas Sotomayor?
Yes, guests have access to a pool during their stay.
Are pets allowed at Parador Villas Sotomayor?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Parador Villas Sotomayor offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Parador Villas Sotomayor?
Many travellers enjoy visiting Hacienda Buena Vista (10.4 km), Locomotora La Negra Cocola (11.1 km), and Hacienda Pons (14.0 km).
Is Parador Villas Sotomayor accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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