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Smokehouse Hotel Cameron Highlands

Traveller (432)
Room & Suite (263)
Dining (81)
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About
Property amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Airport Transportation
Public Wifi
Dry Cleaning
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Minibar
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HOTEL STYLE
Quirky Hotels
Mid-range
HOTEL CLASS
Reviews(340)
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Travelphile
Singapore, Singapore
17122
Reviewed 6 days agovia mobile
It used to be called Ye Olde Smokehouse, a must visit site for traditional English fare, especially high tea. We opted for lunch & had the whole place to ourselves!

The garden is very pretty, has lots of vibrant flowers & greenery.
The restaurant has quintessential British decor. It was near Xmas so the whole Yuletide shebang was on display. Appears more commercial with fake fireplaces etc. we much prefer The Lakehouse for more understated authentic decor. The place looks a bit worse for wear, not well maintained.

We ordered their signature Beef Wellington; has generous portions but meat was quite tough. Comes with buttery mash potatoes, flaky puff & boiled vegetables.

The steak & mushroom pie was more tender & flavorful when earthen with mushroom sauce & great with mustard.

Go for the ambience & overlook the downtown prices.
Thank Travelphile
Allan B
46
Reviewed Oct. 1, 2018via mobile
This was a three night visit for my wife and I over a Friday, Saturday and Sunday night. Check in Friday afternoon, check out Monday morning. It was a ‘get away and relax doing very little’ break in the last weekend of September 2018.
It was fantastic.
For the duration of your stay at the Smokehouse Hotel you forget you are in Malaysia’s Cameron Highlands and honestly believe you are in the English or Scottish countryside.
The hotel was built in 1937 and is based on a hotel the original owner used to frequent when he was in Scotland. It is a ‘Tudor’ style building - white exterior walls with dark wood beams showing. In keeping with the ‘Olde world’ construction, each floor has multiple ‘mini - levels’ - a step up here, a step down there, so you need to mind your step. It has a beautiful, old world feeling about it, with loads of period piece artifacts such a brass and silver candle sticks, old rifles and pistols, over stuffed lounges and chesterfield wing backed chairs. Everywhere you look, there is something that catches your eye and makes you want to stop for a second and have a look.
The bar is true to the design of buildings of the period; instead of one large room, the area is partitioned off into smaller rooms with comfortable lounges surrounding an open fire recessed into an inglenook (look it up). This is a great setting for sitting down with your friends in the evening around a log fire and chatting away without disturbing others, It’s very cosy.
The guest rooms are great - when we first walked in, we thought “Wow !”
The rooms are also designed and decorated in olde world style; we had a 4 poster king size bed in a room containing an over stuffed lounge, rustic coffee table and wardrobe. While the room is furnished in accordance with the period, it does feel cluttered - you cannot walk from the bathroom to the bed, instead you have to walk from the bathroom, around the lounge, around the coffee table, around the other lounge chair and then to the bed. The windows are also ‘period correct’ - lots of small pieces of glass held in place by lead-lining. The glass is translucent (you can’t see clearly through it) but you can open the windows and be stunned by the fantastic hotel gardens that come complete with an old English telephone box. Our bathroom was large and had both a shower and a bath tub. The water was hot and plentiful.
Food in the restaurant is very British; real pork bacon and eggs for breakfast, scones with strawberry jam and cream for afternoon tea, roast beef and Yorkshire pudding for dinner. While I’m certain Asian food is available, it isn’t advertised, as the whole idea of the hotel is that it is a ‘little piece of the Old Country’. The standard of the food is absolutely 5 star. It is just delicious.
The staff are some of the best I have ever encountered in any hotel anywhere in the world. They are polite, friendly, knowledgeable and fun. I really got the feeling I was chatting with friends rather than talking to staff. The Kampong (village) the hotel is located is very small, so everybody knows everybody. If you want to go somewhere, they will call a taxi for you - the taxi driver is a relative of a staff member and it has the very genuine feeling of “you need to go somewhere ? I know a mate who can help you out, let me give him a call - he’ll look after you”. We ended up spending about half an hour sitting in a cafe enjoying an ice cream chatting with our taxi driver, such is the feeling of friendliness we experienced.
If you have any interest in flowers and gardens you will love this hotel. The hotel grounds are an absolute delight - everywhere you look there are trees, plants and flower varieties that you would find in either cool climates or sub-tropical environments. The soil is so lush, nearly anything grows there. My wife is an avid gardener and she said she had ‘Garden Envy’ - high praise indeed. I noticed that the hotel actually employed a guard at the entrance whose job was specifically to keep non-hotel guests out of the gardens - everybody wanted to be photographed surrounded by the floral masterpieces. The gardens really are that good.
My criticisms of the Smokehouse are genuine but should not detract from the high praise the hotel deserves. My criticisms are:
1. The bed mattresses are solid concrete. Honestly, I have never slept on a mattress that was so hard. It was so uncomfortable that my wife and I climbed out of bed, took all the cushions off the chairs, placed them on the floor and slept on them. I understand some people like a ‘firm’ mattress, but these were on the absolute extreme range of just plain HARD. The taxi driver we had told us that we weren’t the only people to make this comment - he had another passenger say exactly the same thing less than a week ago.
2. Once you went into the bathroom and closed the door, there was no way to open it. The handle on the inside of the bathroom door was missing. I know this is a minor defect and can easily be fixed, but it really did make using the bathroom unnecessarily difficult.
3. The shower door sealed along the top of the door and the sides, but there was a gap of about 3cm between the bottom of the door and the floor. This meant that when you took a shower, the entire bathroom floor became a huge puddle. This is poor attention to detail and should be fixed quickly.

My other comments are:
* Because the hotel has many levels, the floor has many small steps and there is also no elevator to the upper floors - there are only stairs. This means that if you use a wheelchair or find stairs difficult to navigate, this hotel really is not a practical choice for you.
* Because of the numerous artefacts on tables that a child might want to grab and accidentally break, and the many places that a child could bump into at eye-level, this hotel is probably not the most ‘child friendly’. If you have young children (I would suggest, 10 years old or younger) you might want to choose a different hotel. If you do have young children and stay here, the staff will be fantastic, but you need to be aware of the potential hazards.
* The hotel has no air-conditioning. This is in keeping with its age and the period it is built around. This is not a problem in the hot months because the altitude of the hotel means it never gets uncomfortably hot. When temperatures drop however, the hotel does get cool. This is handled by the log fires in the downstairs areas, thick duvets on the beds and extra blankets and portable room heaters if you want them. This is not a problem, but you do need to know the hotel is not ‘climate controlled’ the way modern hotels are.
* The internet was great. High speed connection that allowed you to watch You Tube videos without any buffering.
* There is a fantastic golf course literally just over the road for those who like to play a round.

This hotel is great for a grown up getaway to a place that is very different and very classy. I thoroughly recommend it.
1 Thank Allan B
Lauren R
2410
Reviewed Sep. 25, 2018via mobile
My husband and I stayed here for a night while we were passing through the Cameron Highlands.

The hotel itself is quaint and definitely unique. It’s a throwback to the 1930s, and likely not much has changed since then. The rooms are rundown and the bathrooms are a bit moldy. The bed is very uncomfortable as well.

The common areas in the hotel are adorable and they play (continuously) Irish music to give it a bit more flair.

We ended up having dinner at the hotel restaurant and, well...imagine what British food made in Malaysia would taste like... pretty bland. Tasteless and undercooked meat paired with odd tasting veggies and “pudding”.

All in all it’s a fine hotel to stay for a night, certainly memorable. But I would recommend somewhere else if you’re staying any longer.

+quaint hotel grounds
+nice staff

-dank rooms
-not very clean
-rundown
-terrible food
2 Thank Lauren R
Vacation761380
204
Reviewed Sep. 17, 2018via mobile
Stayed a night in a suit in the main building. The weather is just perfect for cooling off the heat from the city. The room is spacious and furnished with colonial type of furniture but with modern facilities. The breakfast is sumptuous and the area is perfect for an early morning walk or jog.
Thank Vacation761380
schezara
Kuala Lumpur, Malaysia
2727
Reviewed Sep. 12, 2018
We went there on one of the worse traffic situation in Cameron Highlands due to a 4-day weekend in Malaysia - what was supposed to be only a 3-hour drive from KL to the hotel turned into an almost 7-hour drive. So by the time we arrived, we were hungry, tired, and cranky. But the reception was very helpful and cheerful and made the check-in so quick and simple while we rested on the couch - that made a whole lot of difference to the start of our stay there - thank you. We were shown to a room facing the front of the hotel. It's nice and quaint, and while some people did smell dampness due to the age of the rooms, our room was aired well enough when we arrived (the windows were open) that we didn't really feel it as strong as we anticipated (based on previous reviews). The bed was big and comfortable for a 'double'. We had dinner at the restaurant that night and the food was pleasant - they have vegetarian options for those who may require them.

We were staying for two nights and because of the over-crowdedness in Cameron Highlands that weekend and we didn't want to get stuck in traffic, we ended up just staying in the hotel the whole two days (except for the occasional walks around the area for exercise and fresh air). The bar, we realized, was a nice place to hang out in the evenings, especially by the cosy fire (they lit the fireplace while we were there). We got to know quite a few couples who were staying there as well and had nice sips of wine and interesting conversations together - even played a game of cards.

The staff was amazing throughout. Joe, the man managing the bar, was not only attentive and accommodating, but engaging as well - thanks Joe, we hope to see you again! Breakfast is made-to-order from 2 selections, both of English/Western options. I realized when waking up in the morning, the room did smell somewhat damp, because we drew the curtains and thus not able to air the room while we were sleeping. Personally, we didn't mind that much as we understood it was an old building, and once we were able to air the room again, the dampness smell disappeared. Since our room were facing the front of the house, it could get a bit noisy - from the visitors in the front garden to the cars passing the street during the day. Again, not that much of an issue for us as it was quiet enough at night for sleeping. We had to check out early since we wanted to beat the crazy traffic due to the long weekend crowd and forgot to tell the reception of the early checkout. For tip, since this is like a B&B (the reception is not there 24-7), you'll need to let them know if you're thinking for a checkout earlier than 7.30am. We certainly enjoyed our time there even when it was the worst time to visit Cameron Highlands and look forward to coming back here. My partner is from Ireland and he felt a little homesick as this place reminds him a bit of home... so we're definitely coming back! :)

Maybe for improvement, the bar could provide some card/board games for the patrons in case they need them as we found it's really a conducive place to get to know other people there. Also, maybe the hotel could provide bicycles for the patrons to rent as the weather in Cameron Highlands is really nice for cycling.
Thank schezara
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Questions & Answers
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Hilary B
April 17, 2017|
AnswerShow all 6 answers
Response from Erik2938 | Reviewed this property |
The smokehouse is some distance from the bus station in Tanah Rata, but near the station there are plenty of non official cabs available to help. Other alternatives you might wanna consider while you are there could be 1... More
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Don M
December 15, 2016|
AnswerShow all 3 answers
Response from Aswathy S | Reviewed this property |
Cameron Highlands is on average around 1,100 to 1,600 meters above sea level.
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Room Tips
"There can be some road noise but pretty good at night"
madeleineE695
Jul. 11, 2018
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"free parking, Beautiful decoration , Good weather"
Thedeck2014
Sep. 20, 2017
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"Family room is spacious"
joric19
Aug. 12, 2017
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"Request for room not facing the main road for a quiet night"
aiivee
Apr. 11, 2017
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PRICE RANGE
US$85 - US$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the smokehouse hotel and restaurant by the golf course
LOCATION
MalaysiaPahangCameron HighlandsTanah Rata
NUMBER OF ROOMS
12
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