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Hotel Cortez

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Hotel Cortez
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117 Reviews from our TripAdvisor Community

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Showing 68: English reviews
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Minneapolis, Minnesota
Reviewed 1 week ago

We chose this hotel because it was mid-range and newly renovated, and - crucial to our ability to travel as telecommuters - offered free wi-fi. Unfortunately, we had a number of snags from the get-go. The wi-fi was down, and when it finally came back up it was VERY slow. The drain in our bathroom shower was clogged and so...

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Helpful?
Thank Hans3595
Baja Inn H, Director General at Hotel Cortez, responded to this review

Dear guest We deeply regret the inconvenience that had with the wi-fi. After our supplier analyze them made, is detected that another user alien to the hotel was pulling the signal, what us caused the problem. about on room cleaning, our maid stopped cleaning once we let her know that maintenance would fix the problem with shower that you reported,...

Mexicali, Mexico
Reviewed 3 weeks ago

The Good: The area is great, lots of restaurants and stores around, plus you can walk to the malecon. The Whatever: Beds are not the most comfortable but they're ok for one night, there's a nice pool but it is pretty small. The Bad: Customer Service Sucks! Really, starting with the guy in the parking lot, we drive a big...

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Helpful?
Thank pllara16
Baja Inn H, Director General at Hotel Cortez, responded to this review

Dear guest Thanks for your feedback, I apologize for the inconvenience caused by the staff the guy in the parkin lot must guide people to park. the survey is a very important document for us so the recepcionist must not to lose one of them thats why we gave it to our guests in the front desk and we request...

carmen209
Reviewed 27 December 2016 via mobile

From reading other reviews I was concerned we wouldn't find parking checking in late but no issues even checking in at 7pm. Parking garage is underground the hotel with a security guard at all times. We waited for room 20 minutes after check out, but well worth the wait. Staff was very pleasant wifi works very fast. Lobby was nice...

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Helpful?
Thank carmen209
Baja Inn H, Director General at Hotel Cortez, responded to this review

Dear Carmen Thanks for staying with us, we work hard to make our guests happy and appreciate your positive feedback. Hope to have the opportunity to have you with us again soon. Regards!

Ensenada, Mexico
Reviewed 15 December 2016

Spent a night. Was comfortable, clean and well taken care. I liked it. Couldn't turn the heat, so it was a little bit cold but slept comfortable. Price during the week was very reasonable, but during the weekend they raise the prices quite out of proportion.

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Helpful?
Thank 1Mario44
Baja Inn H, Director General at Hotel Cortez, responded to this review

Dear guest thanks for your feedback we hope to have the oportunity to have you with us again soon!

Reviewed 27 November 2016 via mobile

If you want to stay close to where the action is. This is where your money will be best spent. Their prices are very reasonable, the hotel has been beautifully remodeled and upgraded. Their staff was very welcoming and catered to our every need. One thing they don't have and is very much a necessity in my book is a...

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Helpful?
Thank Claugomez12
Baja Inn H, Director General at Hotel Cortez, responded to this review

Dear Claugomez thank you four your feedback and we hope to have the opportunity to have you with us once again. Regards.

Reviewed 26 October 2016 via mobile

I book this hotel here in trip advisor, i pay 65 dollars and it was good, there are in a construction phase but i did not had problems. The staff was helpful and polite. The pool has heated so we jumped in the pool and was noce, warm and fun. Definetly will stay here again. It is on a good...

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Helpful?
Thank Joseph R
Baja Inn H, Director General at Hotel Cortez, responded to this review

Dear guest Thanks for staying with us, we work hard to make our guests happy and appreciate your positive feedback. Hope to have the oportunity to have you with us again soon.

Queretaro City, Mexico
Reviewed 25 September 2016

I booked this place as I got a discount offer from a search engine, so the rate was little bit below average. I was afraid, based on other reviews here, that when I showed up to the front desk that they could not honor the booking, however the check-in was fast and without problems. But definetely the hotel needs to...

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Helpful?
Thank DavidGamboa
Baja Inn H, Director General at Hotel Cortez, responded to this review

Dear guest Thank you very much for your feedback, it's very valuable to us, our main priority is to be able to offer a comfortable atmosphere. I apologize if you had any inconvenience during your stay with our front desk staff . As we realized we are in the process of remodeling our rooms. your detailed comments will be taken...

Tucson, Arizona
Reviewed 19 August 2016 via mobile

This was our third stay over the past year and we have loved it each time. The updated and deluxe rooms are very comfortable, the service is first class from the front desk to the maids and the parking attendants. The price is very reasonable for such a lovely place, which has been in the process of remodeling section by...

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1Thank Kim B
Baja Inn H, Director de Recepción at Hotel Cortez, responded to this review

Dear Kim Thank for your feedback. Thanks for staying with us, we work hard to make our guests happy and appreciate your positive feedback. Hope to avethe oportunity to have you with us again soon!!

Alpine
Reviewed 10 August 2016

The room we had looked like the bedroom had been renovated--new paint, mattresses, bedspreads, curtains, furniture, TV. The bathroom was another story and maybe they just are not finished. The tile for the shower and the floor looked new. The sink area definitely needs work. The plumbing fixtures for both the sink and shower are very old. Also the sink...

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Helpful?
1Thank Kathy D
Baja Inn H, Director General at Hotel Cortez, responded to this review

Dear guest Thank you for your feedback, I apologize for any inconvenience that had we are working on the complete renovation of our rooms, your comments will be taken in order to provide a better service. We hope to have you back with us soon!!

Coronado, California
Reviewed 8 August 2016 via mobile

Of all the years I've been to Ensenad, I had never stayed at this hotel. I have to say, though the customer service is okay at best, out of all the hotels on 1st Street, or what is the center of town, this is by far the newest and best facilty, by far! When I want to stay in town,...

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Helpful?
Thank Dany Z
Baja Inn H, Director General at Hotel Cortez, responded to this review

Dear Dany Thanks for staying with us we work hard to make our guests happy and appreciate your positive feedback. Hope to have the oportunity to have you with us again soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Concierge
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hotel Cortez part of Baja Inn Hotels , is located in the heart of Ensenada, located on the main avenue of the city . With quick and easy access to the tourist area , where restaurants , bars and shops are located. A few minutes from the waterfront and other tourist attractions . ... more   less 

Additional Information about Hotel Cortez

Address: Avenida Adolfo Lopez Mateos 1089, Ensenada 22800, Mexico
Region: Mexico > Baja California > Baja California Norte > Ensenada Municipality > Ensenada
Price Range: $85 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cortez 3.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Cortez Hotel Ensenada
Hotel Cortez Ensenada
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cortez staff and other travellers.
2 questions
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davie
over a year ago

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Questions? Get answers from Hotel Cortez staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elevator for second floor, just so you know.”
 of 5 bubbles pllara16, 1 Feb 2017 | Read review
“Ask for the newest rooms.”
 of 5 bubbles DavidGamboa, 25 Sep 2016 | Read review
“There are three grades of rooms available. The inside rooms have a view of other rooms drawn shades.”
 of 5 bubbles IGH3Rat, 3 Mar 2016 | Read review
“the primier rooms are new.very nice”
 of 5 bubbles 10isabelt, 15 Sep 2015 | Read review
“Away from the pool I think are quieter. Also ask for the premier type, they looked better decorated.”
 of 5 bubbles carloscV9105BF, 12 Aug 2015 | Read review
5 of 5