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It wasn't the Cockroach on the toilet that offended me. It was the fact that this place is the most expensive place in San Felipe, and once the managers had their $ full payment they did not want to lift a finger for us. RUDE....More
We booked there because it is the biggest hotel in San Felipe, expecting the minimum comfort for a couple of nights.
Unfortunately, maybe because it was around new year, the staff and room made our stay forgettable.
Being winter with very cold nights by the...More
The hubs and I have traveled through Mexico and Central America and our expectations are on point. When you order jello and get jello, there is no disappointment. However, do not believe the reviews of this hotel. This is no creme brûlée. The description provided...More
My buddy and I needed to go to San Felipe on business and were dreading all the hotels since they all had terrible reviews.
We arrived at 1:30pm. We were the only two souls in the resort. No one else within a 5 mile radius...More
My wife and I recently stayed here. The room were worn and very overpriced for what they had. Unlike every single other merchant in San Felipe we patronized, the staff was not particularly friendly nor accommodating. The pool was cold and filled with sand and...More
US$126 - US$260 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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I am disappointed to read that none of the hotel staff were helpful at all. Was Gilberto one of the staff on duty? I suspect that management does not care, because too many reviews say almost the same thing, and our stay was only turned around by a caring staff member who relocated us to a great room. Management, is this how you intend to run the resort because if so, we will not chance returning and I will post reviews on other sites to discourage guests as this kind of behavior is unacceptable.
25 December 2016|
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Response from Jay B | Reviewed this property |
We did not have anyone at the front desk that was male. The person that checked us in was "sufficient" but not very welcoming. The other staff at the front desk we encountered were a bit more friendly but sure not very... More
We did not have anyone at the front desk that was male. The person that checked us in was "sufficient" but not very welcoming. The other staff at the front desk we encountered were a bit more friendly but sure not very knowledgeable. I had to go back twice to find someone who know the WIFI code. It will be interesting to see if you hear from them. It does not appear they read any of these reviews.