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Palacio Azteca Hotel

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1 room 2 adults 0 children
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179 Reviews from our TripAdvisor Community

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Showing 112: English reviews
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Reviewed 18 February 2017 via mobile

Very good but the wifi doesn't work in room only in the lobby,called the front desk said they would reset the system but did not work. There internet system must be outdated because I have stayed here before , a year back and had the same problem.

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Helpful?
Thank Peter M
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest: Thank you for choosing Hotel Palacio Azteca as your home when you visit Tijuana and for your comments. We are aware of the internet issues and have addressed them by installing a whole new internet system as part of a major remodel currently underway (scheduled for completion this Spring). We hope that you will visit us again very...

Toronto, Canada
Reviewed 4 February 2017

When you go to Tijuana or anywhere, it's hard to tell if a place is going to be well located or safe. This hotel is situated perfectly in the downtown area of Tijuana, and only minutes from the border. The staff is attentive, calm and trustworthy. I drove my nice car from California and it was kept here safely. The...

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Thank BeaBC
Fontana, California
Reviewed 27 January 2017 via mobile

My family and I recently had the pleasure of staying this hotel. We were given a room with an awesome view of the city at night. When we first walked into the lobby, i thought there was a party going on, it turns out it was the bar near by doing karaoke. If you were to stay at this place,...

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Thank coachdriver72
Ontario, California
Reviewed 28 November 2016

Its a good place to stay, quiet and the place is safe for tourist. The bar has live music and drinks are not too pricy. Enjoyed the Sunday Champaign Brunch it was delicious, pleasant live harp music playing while you eat.

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Thank charlieg_007
Oceanside, California
Reviewed 27 November 2016

We stayed 2 nights and we will not be returning. On the first night a maid enters the room at 4pm with a room key and upon seeing us she decided that she didn't need to clean the room again or something and left. Only the start of the evening. The shower did not have pressure for the hot side...

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4Thank JoeSchmo92056
Reviewed 21 November 2016

The hotel restaurant offers poor service, food cold and took too long to get our food. The shuttle did not offer service to any surrounding areas except for the airport. The rooms we got were located near a heavy traveled street and the plumbing was loud and adjoining all our rooms.

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Helpful?
Thank Carmen M
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, Thanks for your observations, we will closely monitor the temperature of the food as well as the times of service. It would be a pleasure to receive you again and to testify if there are changes in it. The airport soutle is a value added service that is useful to many people who stay at Hotel Palacio Azteca....

Reviewed 1 November 2016 via mobile

We decided to stay in a hotel on our way to ensenada baja california sur. And this hotel is amazing. Small but great service and awsome rooms hope you guys enjoy it just like we did. Really safe and secure. Have a great one.

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Helpful?
Thank David B
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Thank you very much for your comments, it will be a pleasure to welcome them again when visiting Tijuana and enjoy the updates we're doing at the hotel. All the satff working at Palacio Azteca Hotel, I extend you greetings. Sincerely Alex Montes Manager

ct
Reviewed 27 October 2016 via mobile

We stay at this hotel regularly ... But two out of three stays in the last year, there had been a problem with reservation. Very disappointed with their reservation system. Just check, check and triple check your reservation, if planning to stay at this hotel.

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Thank cruiseaholicCt
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest: We highly appreciate your preference! Could you please let me know the problems you have experienced with your reservations? That way we can verify our reservation system. Please send me email at manager@hotelpalacioazteca.com Thank you so much! Sincerely Alex Montes Manager

Palm Springs, California
Reviewed 27 October 2016

I must first give accolades to Alvaro, the security guard and attendant. He IS the reason our stay was beyond expectations and the reason we go back monthly. From arriving for the first time really late at night, Alvaro greeted us with a smile and parked my oversized pick up very carefully, and helped unload the luggage (which was wedged...

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Thank neilo626
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Thank you very much! We will know Carlos and Alvaro their opinion and will continue to strive for all who work here we are worthy of such recognition. We await you soon back in Tijuana. Best regards, Alex Montes Manager

Tulbagh, South Africa
Reviewed 25 October 2016

The location of the hotel was nice and central. Perfect for us as we wante to be close to the airport. The bedroom was fine, however did not live up to the photos on their website which was a bit disappointing. The pool, while outdated was very nice in the heat of the day. The reception staff were terrible. They...

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Thank GuinevereGuestFarm
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guests: Hotel Palacio Azteca began operating back in 1968 as the first hotel in Tijuana to offer more than only rooms to stay, we were pioneers offering meetings rooms, restaurant and bar on the same place. The solid infrastructure of our facilities has remained that way up to today giving us the great opportunity to focus on improving in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Palacio Azteca Hotel

Address: Boulevard Cuauhtemoc sur Oriente 213 | Col. Davila, Tijuana 22044, Mexico
Region: Mexico > Baja California > Baja California Norte > Tijuana
Price Range: $111 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palacio Azteca Hotel 3.5*
Number of rooms: 201
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Questions & Answers

Here's what travellers have asked, with answers from Palacio Azteca Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms with pool view.”
 of 5 bubbles charlieg_007, 28 Nov 2016 | Read review
“Ask for the suite with rooms with a hot tub- they are amazing!!!”
 of 5 bubbles neilo626, 27 Oct 2016 | Read review
“yes go stay at grand or lucerna i loved those hotels”
 of 5 bubbles haykushik, 23 Sep 2016 | Read review
“Top floor! ”
 of 5 bubbles Ella811, 8 Sep 2016 | Read review
“Our room on the seventh floor had a great view of Tijuana.”
 of 5 bubbles R3961XDsharonc, 16 Feb 2016 | Read review
5 of 5