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I booked with Palacio Azteca through Hotels.com, and paid online through Hotels.com. My bank account reflected that my payment went through. The woman at the front desk insisted that my card had been declined and that I had to pay her. I refused to pay...More
3 Thank artemis s
Response from Alex M, Gerente at Palacio Azteca HotelResponded 24 November 2015
At Hotel Palacio Azteca our priority is the complete satisfaction of our guests.
We are extremely concerned by your experience and hope that you will help by providing information so that we can determine who was on duty at the time of your...More
It's not a luxury hotel but very comfortable. You feel like you are getting nice accommodations at a really nice price. During my stays I always thought the place was very well run, clean and well maintained. Never had any issues or problems. The best...More
Response from Alex M, Gerente at Palacio Azteca HotelResponded 12 November 2015
Thank you very much for your comments,they reinforce our commitment to continue working to provide better services at the best prices every day.
We are also pleased to notice that people know about the high quality of the hotels that are in the...More
We needed a last minute hotel in tj since the one I usually stay at was already book and my sister has heard about this one well let me start by saying is was not what I expected it was a very nice hotel. as...More
Response from Alex M, Gerente at Palacio Azteca HotelResponded 10 November 2015
On behalf of the staff working here I would say: thank you very much for your comments!
We'll be happy to have you and your family back soon. In your next visit we will have completed the renovation of the three elevators and...More
I spent one night at the "Palacio Azteca" while travelling on business. The hotel itself is old, but it appears they are doing a great effort to renovate it. During my stay, the place smelled like paint and 2 out of 3 elevators where out...More
1 Thank sab_arredondo
Response from Alex M, Gerente at Palacio Azteca HotelResponded 27 October 2015
Dear Guest, thank you very much for enabling us to receive, you are absolutely right, we strive to maintain the best possible facilities, gladly I report already operating two new elevators and is changing the third, in a few weeks we will be premiering. Our...More
Personally, the stories I've heard of TJ are not very pleasant. My friends and I visited specifically for the nightlife and food, so i didn't really expect much from a hotel. However when i arrived to Palacio Azteca Hotel i was very Surprised. I've been...More
Response from Alex M, Gerente at Palacio Azteca HotelResponded 24 October 2015
Dear guest, the staff working at Hotel Palacio Azteca thank you very much your comments, we continue to work to ensure excellent quality of our service and maintain fair prices.Also much we appreciate your business and look forward to receive it again very soon. Sincerely,...More
US$86 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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