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iStay Hotel Ciudad Juarez

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Traveller (48)
Room & Suite (40)
Dining (14)
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Overview
  • Excellent42%
  • Very good34%
  • Average17%
  • Poor4%
  • Terrible3%
Travellers talk about
“indoor pool”(4 reviews)
“close proximity”(2 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Suites
2 Star Hotel
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (501)
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79 results
Traveller rating
36
16
19
5
3
Traveller type
Time of year
LanguageEnglish
36
16
19
5
3
Show reviews that mention
All reviewsdepartment storeindoor poolclose proximitystay at this hotel againfront deskcomfortable bedsgreat hotelrecommend this hotelwalking distanceenriquetxpoliciesborderagradablemallinternetreceptionist
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1 - 5 of 79 reviews
Reviewed 16 March 2018

Of the staff that I encountered at iStay during my visit, I want to thank Oscar, Prisci, the cleaning staff. But quite frankly the front desk needs some serious training in being courteous and friendly to guest. Several of them didn't make eye contact because...More

Review collected in partnership with this hotel
Thank ffebre231726
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 20 March 2018

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again

Reviewed 3 March 2018

Costumer service is great, breakfast is included but it's not good, the food was cold, lack of flavor, internet never worked , we stayed 3 nights not of them we enjoyed internet, gente muy amable y servicial, el desayuno no es bueno, esta incluido pero...More

1  Thank mmonkikis
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 5 March 2018
Google Translation

Gracisa por sus comentarios, sentimos que no disfrutara al máximo de su estancia con nosotros; trabajaremos en resolver el problema...More

Reviewed 13 February 2018

I loved my stay at the iStay Hotel in Juárez. The rooms are spacious and comfy. The bathroom is clean. They provide a bottle of water every day. They provide a great breakfast with friendly and efficient staff. I recommend the hotel to anyone going...More

Review collected in partnership with this hotel
1  Thank lightthewayminis2018
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 17 February 2018

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

Reviewed 25 January 2018

It was very pleasant. People were very nice and helpful. Rooms were very nize and cozy. Could do a better job at sweeping dust, specially under bed but everything else was great! I would highly recommend it and I'm thinking on going back sometime this...More

Review collected in partnership with this hotel
1  Thank marcovG6736QJ
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 27 January 2018

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

Reviewed 21 January 2018

I highly recommend this hotel. The indoor pool is great with it's warm water and the comfort of the rooms fantastic. Not to mention the Sanborns next door with restaurant and bakery. I truly recommend this hotel

Review collected in partnership with this hotel
1  Thank dianamC5749XN
Response from Victor E, General Manager at iStay Hotel Ciudad JuarezResponded 23 January 2018

Thank you very much Diana for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Indoor pool
Details
Price range
US$57 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms
Details
Price range
US$57 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms
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Traveller (48)
Room & Suite (40)
Dining (14)
Pool & Beach (7)
Business Centre & Event Rooms (7)
Family and Play Areas (6)
Questions & Answers
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Room Tips
"Not in the back, view to the pool"
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"Use the top floors which are the quiter, avoid first floor even worse if they are on the pool side."
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"Rooms away from the pool are quit!"
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"Check in BEFORE 6 p.m. or they will screw you out of a room."
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