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iStay Hotel Ciudad Juarez

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iStay Hotel Ciudad Juarez
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248 Reviews from our TripAdvisor Community

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There are newer reviews for iStay Hotel Ciudad Juarez
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Showing 34: English reviews
El Paso
1 review
Reviewed 12 July 2016

Only stayed one night, used room for a comfortable night sleep and shower facilities. Hotel was very clean, centrally located, very attractive, great parking facilities with security. My wife and I enjoyed it.

Review collected in partnership with this hotel

Helpful?
Thank HME1657
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again. More 

Texas
1 review
Reviewed 7 July 2016

Finally they gave us a room. But we were disappointed. Grateful because at the end they resolved the issue. I like the hotel but now we are afraid to book there. If they work with price line they should stand by their word.

Review collected in partnership with this hotel

Helpful?
Thank alejandromW9465AI
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

El Paso
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2016

Overall the hotel is clean, the rooms are ample and comfortable. The breakfast buffet is fairly simple more of a continental breakfast. The swimming pool is way to small and not enough tables and chairs to be sit.I personally will not be using this hotel again.

Review collected in partnership with this hotel

Helpful?
Thank Rene M
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Pereh Amoy
1 review
Reviewed 28 June 2016

the rooms are clean and the hotel is beautiful, the front desk was very slow and did not have any communication with their housekeeping. made me wait 4 hours for a room that was already available,but they didnt check into the system. si se van a quedar aqui, nadamas pregunte si esta listo su cuarto porque los hacen esperar mucho.... More 

Review collected in partnership with this hotel

Helpful?
Thank anibalg794
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review
Google Translation

Gracias por hacérnoslo saber. Lamentamos las molestias que sufrió durante su alojamiento ya que no eso no representa nuestros estándares... More 

El Paso
1 review
Reviewed 28 June 2016

My stay here was great. I made reservations online on a Saturday, it was very easy and very detailed. This place is definitely very affordable and welcoming. Many bars and nightlife in walking distance from here. I will definitely return. Thank you for your services.

Review collected in partnership with this hotel

Helpful?
Thank santos12727
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again. More 

Atlanta, Georgia
1 review
Reviewed 17 June 2016

Love the stuff very helpful and friendly .. Thank you guys we will miss you. Eduardo, Oscar y Enrique for such a great customer service and for make our stayed comfortable and fun.. Atlanta GA will wait for all of you. Oliver & Lis 😀

Review collected in partnership with this hotel

Helpful?
Thank OliverAbad
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again. More 

El Paso, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2016

beautiful, clean, great service, good food. Everything you'd want in a Luxury Hotel but at a low price!!! Cant get any better! Store on the premises if you need anything at all!! From groceries to clothes! Pool is awesome and clean!!

Helpful?
Thank leticia O
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again. More 

1 review
Reviewed 14 June 2016 via mobile

I've been staying in Ciudad Juarez for two weeks now. I've stayed at city express and hotel conquistador and this has far been the best hotel in my experience. The pool is clean and nice. The view is beautiful by the pool area. Our room was nice and comfy. Pillows are fluffy and I even saw two extra ones in... More 

Helpful?
Thank Elicena G
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Glendale
1 review
Reviewed 3 June 2016

Bad thing about this hotel, they will not let guest in after 10 P.M. My cousins were not allowed in. I explained to the front desk that they were my family , but they were rude and did not care, years ago they did allow guests at any time. Will not stay at this hotel again.

Review collected in partnership with this hotel

Helpful?
Thank 218matheww
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Greeley, Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2016

Well, after our last stay there, I had changed my tune from "Should I Stay" to "I will Stay." We went to Juarez to pick up our son and booked a room 5 days in advance. Unfortunately, we got there around 1 AM and went to pick up our room key. The clerk said he couldn't find it and when... More 

Helpful?
1 Thank mario9193
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The iStay Hotel Ciudad Juarez is located in the city's best shopping and business district, just a few minutes from the El Paso International Airport and just ten minutes from the International Bridge.Enjoy the comfort of our facilites while you take care of business. To makes it easier your submit iStay Hotel Ciudad Juarez is located just 6 miles fromt the American Consulate (15 minutes by car). We are just at 20 minutes from the Ciudad Juarez Airport and 5 minutes from the Delphi Technical Center.You can find a wide variety of activities and entertainment from movie, theatres and restaurants to nightclubs, bars and more in front of the iStay Hotel Ciudad Juarez.Our hotel offers high-speed internet access in rooms and wireless internet in public areas. ... more   less 

Additional Information about iStay Hotel Ciudad Juarez

Address: Avenida Paseo Triunfo de La Republica 3745 | Colonia Circuito Pronaf, Ciudad Juarez 32310, Mexico (Formerly Holiday Inn Express)
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: $51 - $68 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — iStay Hotel Ciudad Juarez 2.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Express Ciudad Juarez Hotel Ciudad Juarez
Holiday Inn Ciudad Juarez
Ciudad Juarez Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from iStay Hotel Ciudad Juarez staff and other travellers.
4 questions
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Questions? Get answers from iStay Hotel Ciudad Juarez staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not in the back, view to the pool”
 of 5 bubbles 77salvatoref, 29 Sep 2016 | Read review
“Use the top floors which are the quiter, avoid first floor even worse if they are on the pool side.”
 of 5 bubbles martinmM1761SR, 2 Aug 2016 | Read review
“Rooms away from the pool are quit!”
 of 5 bubbles leticiaO_12, 16 Jun 2016 | Read review
“Check in BEFORE 6 p.m. or they will screw you out of a room.”
 of 5 bubbles mario9193, 29 May 2016 | Read review
“1st Floor is quieter and it's easy to run around.”
 of 5 bubbles mario9193, 21 Dec 2015 | Read review
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