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Hotel Lucerna Ciudad Juarez

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Hotel Lucerna Ciudad Juarez
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89 Reviews from our TripAdvisor Community

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Showing 48: English reviews
1 review
Reviewed 3 days ago NEW via mobile

Excellent place to have fun at and lots of things to do in the area. Staff was very nice and told us the best places to go and how to get there as well. Room service was very quick and food was great.

Helpful?
Thank Andres S
Punta Gorda, Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 October 2016

We came to Juarez to renew our US Visa and were not sure what to expect or stay. We agreed on the Hotel Lucerna because it had good reviews online and has just recently completed refurbishment. Our. Room is beautiful, we look out over the gorgeous pool with waterfall, everything is brand new, the bed and linen are so comfortable,... More 

Helpful?
3 Thank Christian G
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Hi Christian, Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments. ;) More 

Albuquerque, New Mexico
Level Contributor
4 reviews
Reviewed 18 September 2016 via mobile

Incredible renovation has been done. I'm in Juarez often and know many hotels. You can't do any better than Hotel Lucerna. Great rooms, new club room, bar, restaurant are all first class. Best swimming pool in Juarez. The staff is very attentive. You won't be disappointed here.

Helpful?
Thank Jim M
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Hi Jim, ¡Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments. More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 September 2016 via mobile

I live in El Paso. We went to a graduation dance to Ciudad Juarez and stayed overnight to avoid crossing back to the US at two am. They are renovating the lobby and restaurant but I have stayed there before and it is a great place. It's not new but very well maintained and great service. I wasn't feeling well... More 

Helpful?
Thank roxanawilson
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Hi Roxana, Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments. More 

Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 August 2016 via mobile

Lucerna is for me a traditional Mexican style hotel, with great service, good food and really clean rooms. Today I had the opportunity to see the new side of the building: Floor 6th is getting pretty cool! If you have the chance ask for a room on this floor; rooms are bigger than normal (which sizes are good, not tiny... More 

Helpful?
Thank Danisha K
Pedro S, Community Manageer at Hotel Lucerna Ciudad Juarez, responded to this review

Hi Danisha, Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments. More 

El Paso, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2016

A beautiful Old hotel getting a face lift but NO excuse for hall ways smelling extremely OLD and MOLDY. In room no complimentary shampoo, conditioner, Lotion. Towels...HORRIBLE 2 Towels extremely frayed ends and DINGY white. Ice bucket stained and dirty & NO ICE machine on location. Had to call front desk 3 times before they brought up a couple classes... More 

Helpful?
1 Thank leticia O
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2016

We arrived at Lucerna on Monday April 25th we stayed here until April 27th 2016. We choose Lucerna because we've stayed at the Tijuana and Mexicali locations before and we have always had a great experience. The breakfast buffet could of offer a bit better choice of food it was the same food every day. No pancakes, waffles's station not... More 

Helpful?
Thank Alex B
Bangalore
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 April 2016 via mobile

Though I stayed here in October 2014.memories are still fresh! Airy lobby, beautiful pool and a nice sun basked restaurant which serves some. Real good food! The service is Good! Not worthy are the bell boys who go the extra mile to help you out. One accompanied me to shops nearby in my quest for a Sim card My 2... More 

Helpful?
Thank Ajay A
Milwaukee, Wisconsin
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 April 2016

When I stayed at the Fiesta Inn, just one block away, I stumbled into the lobby of Lucerna and fell in love with the amazing swimming pool. Wow, was I a sucker! This is my second trip to Juarez and I booked my entire team into Lucerna. It was an awful hotel. The restaurant took over an hour to serve... More 

Helpful?
1 Thank Meritage111
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2016

Really impressed with this hotel. Clean, comfortable, secure. Staff very accommodating. My vehicle was safe. Enjoyed a delicious breakfast on Saturday morning (good variety of foods). Bed & pillows were comfy-got a good nights rest. We will definitely stay here again.

Helpful?
1 Thank Reynaldo R

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hotel Lucerna Ciudad Juarez

Address: Paseo Triunfo de la Republica #3976 | Partido Escobedo, Ciudad Juarez 32200, Mexico
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: $84 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lucerna Ciudad Juarez 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Lucerna Hotel Ciudad Juarez
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Lucerna Ciudad Juarez staff and other travellers.
4 questions
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Questions? Get answers from Hotel Lucerna Ciudad Juarez staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“512 with balcony and great view over the city and mountains”
 of 5 bubbles Cgehring1967, 18 Oct 2016 | Read review
“ask to see the room first! VERY NOISY all traffic noise can be heard ALL NIGHT”
 of 5 bubbles leticiaO_12, 16 Jun 2016 | Read review
“Avoid lower floors and cabanas if you value peace and quiet.”
 of 5 bubbles Meritage111, 10 Apr 2016 | Read review
“Rooms facing the street have a great view of the city.”
 of 5 bubbles 947reynaldor, 9 Apr 2016 | Read review
“Ask for a room on the pool-side of the hotel. The rooms on the street are noisy.”
 of 5 bubbles patrykachaves, 20 Oct 2015 | Read review
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