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Hotel Lucerna Ciudad Juarez

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Hotel Lucerna Ciudad Juarez
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100 Reviews from our TripAdvisor Community

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Showing 54: English reviews
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New Mexico
Reviewed 5 days ago NEW

We live in New Mexico and went to Cd Juarez frequently back in the day. After the crime started escalating, we stopped going. After speaking with some of the locals, we decided to take a weekend adventure and Hotel Lucerna was recommended. It was easy to drive to after the traffic jam on the border was over (not sure what...

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Helpful?
Thank lisacnm
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Juarez. Regards!

Hobbs, New Mexico
Reviewed 6 days ago NEWvia mobile

I love everything. I planned a romantic get away and Lucerna exepted the challenge. From the bartender making the best drinks and giving us the best entertainment suggestions for fun evening in Juarez to the morning buffet. I love the bellhops they were so cute in helping me give directions to my romantic interest. Yes I highly recommend. The only...

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Helpful?
Thank Gaby R
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Juarez. Regards!

Mexico City, Mexico
Reviewed 1 week ago

Located on a main avenue not so far from Universidad Autónoma de Ciudad Juárez, Dowtown, Shopping Centers and the USA border. Clean, spacious rooms with iron, bath tube, hair dryer. The hotel has a restaurant and a pool. What stands out of this hotel is its personnel, very kind, attentive and ready to make the staying as confortable as possible.

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Helpful?
Thank moy_etito
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Juárez. Regards!

Waukesha, Wisconsin
Reviewed 23 February 2017 via mobile

This is a very nice middle of the road hotel in Ciudad Juarez. It is an older building but has been updated and the rooms and public areas are in very nice condition with contemporary styling. The guest rooms are spacious. The bed is firm, linens are crisp and clean. Though the hotel offers a variety of pillows, I didn't...

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Helpful?
1Thank PaulLMullen
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Juárez. Regards!

Dallas, Texas
Reviewed 8 January 2017

I have previously stayed at Hotel Lucerna and it was great! However, if you have last minute changes, they do not work with you on cancellations, and that is not great customer service. My flight was delayed, and missed my reservation. I called them over the phone, and multiple times they reassured me it was understandable and they would not...

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Helpful?
Thank WldTvlr26
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Hi, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us.

San Jose
Reviewed 7 December 2016 via mobile

This hotel is average for businesses travel, rooms are confortable, staff is helpful and WiFi is stable. Had breakfast here and its OK. I had no woes with the hotel but it didn't wooed me, hence the average rating.

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Helpful?
Thank Gdo_Castillo
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Hi Sr. Castillo, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!

Reviewed 30 November 2016 via mobile

Excellent place to have fun at and lots of things to do in the area. Staff was very nice and told us the best places to go and how to get there as well. Room service was very quick and food was great.

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Helpful?
Thank Andres S
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Hi Andres, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!

Punta Gorda, Florida
Reviewed 18 October 2016

We came to Juarez to renew our US Visa and were not sure what to expect or stay. We agreed on the Hotel Lucerna because it had good reviews online and has just recently completed refurbishment. Our. Room is beautiful, we look out over the gorgeous pool with waterfall, everything is brand new, the bed and linen are so comfortable,...

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Helpful?
5Thank Christian G
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Hi Christian, Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments. ;)

Albuquerque, New Mexico
Reviewed 18 September 2016 via mobile

Incredible renovation has been done. I'm in Juarez often and know many hotels. You can't do any better than Hotel Lucerna. Great rooms, new club room, bar, restaurant are all first class. Best swimming pool in Juarez. The staff is very attentive. You won't be disappointed here.

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Helpful?
Thank Jim M
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Hi Jim, ¡Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.

Reviewed 5 September 2016 via mobile

I live in El Paso. We went to a graduation dance to Ciudad Juarez and stayed overnight to avoid crossing back to the US at two am. They are renovating the lobby and restaurant but I have stayed there before and it is a great place. It's not new but very well maintained and great service. I wasn't feeling well...

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Helpful?
Thank roxanawilson
Pedro S, Community Manager at Hotel Lucerna Ciudad Juarez, responded to this review

Hi Roxana, Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hotel Lucerna Ciudad Juarez

Address: Paseo Triunfo de la Republica #3976 | Partido Escobedo, Ciudad Juarez 32200, Mexico
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: $95 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Lucerna Ciudad Juarez 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Lucerna Hotel Ciudad Juarez
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Lucerna Ciudad Juarez staff and other travellers.
6 questions
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Questions? Get answers from Hotel Lucerna Ciudad Juarez staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms have balconies, get a high floor for a nice view.”
lisacnm, 24 Apr 2017 | Read review
“The higher the floor, the better view. Have a drink in your balcony during sunset.”
moy_etito, 19 Apr 2017 | Read review
“512 with balcony and great view over the city and mountains”
Cgehring1967, 18 Oct 2016 | Read review
“ask to see the room first! VERY NOISY all traffic noise can be heard ALL NIGHT”
leticiaO_12, 16 Jun 2016 | Read review
“Avoid lower floors and cabanas if you value peace and quiet.”
Meritage111, 10 Apr 2016 | Read review
5 of 5