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The hotel is centrally located, close to the Macroplaza, Mexican History Museum, Riverwalk, and the Fundidora Park. The hotel staff is very polite and friendly. I ate at the hotel restaurant for breakfast (buffet). They have a good selection of pastries, eggs, soup, beans, chilaquiles,...More
Thank Alan G
Response from HUGO G, Front Office Manager at Sheraton Ambassador HotelResponded 2 days ago
Thank you so much for your comment, they are very important to us!
This hotel is what you could expect from a Sheraton with all its standards.
Rooms are comfortable, with nice furniture and nice lightning.
Meals and service in the restaurant are VERY good.
Location is very good and convenient, right in Monterrey's downtown.
Thank Angel H
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 12 October 2017
Thank you so much for your comment, they are all very important for us!
We stayed for a whole with with people from other countries. Towels were missing everyday.... no hairdrier, Breakfast the first day...terrible...worms coming out of the pastries... eggs were cooked everyday with tons of chile, same menu every day for 7 days, Receptionist were not kind....More
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 11 September 2017
Muchas Gracias por sus comentarios, le aseguro que los tomamos en cuenta, ya estoy copiando a los compañeros involucrados y...More
The Staff at this hotel was excellent. Everyone from the front desk to the ladies that clean your room were all very friendly and professional. They are this hotels best asset. The cleaning staff does their job without waking everyone around them. The lady who...More
Thank Maria P
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 28 July 2017
Thank you so much for your comments, all are very important to us!!
The service is awful! When I arrived at 1am after a 2 hour delay in mi flight, there wasn't anybody at the reception. I had to wail 10 minutes for a moody girl to arrive and allow me to check in.
The hotel is incredible...More
1 Thank Jack F
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 24 July 2017
Thank you so much for your comments, there all are important for us, we really sorry for all this inconveniences, I will personally talk with my partner in the night shift.
US$75 - US$146 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#10 Luxury Hotel in Monterrey
Non-Smoking Rooms ,
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Number of rooms
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