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Sheraton Ambassador Hotel

276 reviews
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Traveller (128)
Room & Suite (41)
Dining (9)
Overview
  • Excellent25%
  • Very good33%
  • Average17%
  • Poor16%
  • Terrible9%
Travellers talk about
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Ambassador Hotel
Special Offer: High speed breakfast pack
Hotel deals
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (276)Write a Review
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All reviewsstarwood preferred guest programnice hotelgreat location and servicelobby restauranthighly recommend this hotelrooms are comfortablestayed for nightsacross the streetfront desk staffdowntownnightlifemexicorenovationsclosetuberplaza
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1 - 5 of 131 reviews
Reviewed 12 December 2017

The hotel is centrally located, close to the Macroplaza, Mexican History Museum, Riverwalk, and the Fundidora Park. The hotel staff is very polite and friendly. I ate at the hotel restaurant for breakfast (buffet). They have a good selection of pastries, eggs, soup, beans, chilaquiles,...More

Thank Alan G
Response from HUGO G, Front Office Manager at Sheraton Ambassador HotelResponded 13 December 2017

Thank you so much for your comment, they are very important to us!

Reviewed 11 October 2017

This hotel is what you could expect from a Sheraton with all its standards. Rooms are comfortable, with nice furniture and nice lightning. Meals and service in the restaurant are VERY good. Location is very good and convenient, right in Monterrey's downtown.

Thank Angel H
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 12 October 2017

Thank you so much for your comment, they are all very important for us!

Reviewed 10 September 2017

We stayed for a whole with with people from other countries. Towels were missing everyday.... no hairdrier, Breakfast the first day...terrible...worms coming out of the pastries... eggs were cooked everyday with tons of chile, same menu every day for 7 days, Receptionist were not kind....More

Thank AEsquivel
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 11 September 2017
Google Translation

Muchas Gracias por sus comentarios, le aseguro que los tomamos en cuenta, ya estoy copiando a los compañeros involucrados y...More

Reviewed 26 July 2017

The Staff at this hotel was excellent. Everyone from the front desk to the ladies that clean your room were all very friendly and professional. They are this hotels best asset. The cleaning staff does their job without waking everyone around them. The lady who...More

Thank Maria P
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 28 July 2017

Thank you so much for your comments, all are very important to us!!

Reviewed 23 July 2017

The service is awful! When I arrived at 1am after a 2 hour delay in mi flight, there wasn't anybody at the reception. I had to wail 10 minutes for a moody girl to arrive and allow me to check in. The hotel is incredible...More

1  Thank Jack F
Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 24 July 2017

Thank you so much for your comments, there all are important for us, we really sorry for all this inconveniences, I will personally talk with my partner in the night shift.

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$79 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$79 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (128)
Room & Suite (41)
Dining (9)
Pool & Beach (3)
Hotel & Grounds (127)
Bathroom (5)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"Ask for a room with view to the street, there are some with view to the restaurant that are NOT nice."
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"I've been all over this hotel, not a bad room in the house."
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"Skip dinner at the Grille and venture out as there are many other great places"
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"Do not stay there, stay at the Marriot"
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