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Crowne Plaza Monterrey

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Traveller (74)
Room & Suite (87)
Dining (30)
Overview
  • Excellent25%
  • Very good41%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“type hotel”(2 reviews)
“nice hotel”(9 reviews)
“hotel bar”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (368)
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Traveller rating
27
56
29
16
9
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LanguageEnglish
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27
56
29
16
9
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All reviewstype hotelnice hotelhotel barguest roomssmall gymbusiness triprooms are largebusiness centermexicofurnitureconferencesaunaatriummaintenancepesos
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1 - 5 of 137 reviews
Reviewed 4 weeks ago via mobile

The rooms are older style but nicely appointed. The beds are comfortable. The hotel is close to the Grand Plaza which is good but it is let down by having few staff who can speak more than rudimentary English. Whilst Monterrey is not the tourist...More

Thank chewat
Response from IHGService, Guest Relations Manager at Crowne Plaza MonterreyResponded 1 week ago

Hi chewat, Thank you for being honest in writing a review about your stay with us. We are happy to know that you liked our location and we certainly appreciate your nice feedback on our beds. On the other hand, we are sorry for the...More

Hotel's Favourite
Reviewed 12 July 2017 via mobile

Recently stayed in this hotel - very helpful and courteous staff during our stay. It was a full service hotel that was very welcoming and business friendly. The business center offered printing and copying services. The breakfast was very good and reasonably priced.

Thank John H
Response from ARTGM, Front Office Manager at Crowne Plaza MonterreyResponded 14 July 2017

Dear John H Thank you for sharing your comments regarding your recent stay at Crowne Plaza Monterrey, we are very glad to hear you enjoy your stay with us. We are looking forward to have the opportunity of welcome you back. Sincerely Rodrigo P. FOM

Reviewed 8 March 2018 via mobile

Good clean place with friendly staff. Good buffet and reasonable food / drink prices. Free Wi-Fi and comfortable business centre. Pool is good but too bad not outdoors. There is a good fitness centre with variety.

Thank Robert Q
Reviewed 10 February 2018 via mobile

Was there for 2 nights only. Good place t stay. This hotel fulfilled global standard. Staff’s English level is more for tourists than for business. Breakfast was rich and nicely presented. Overall the rooms are very large and a bit outdated and in detail not...More

Thank Gerhard K
Response from IHGService, Guest Relations Manager at Crowne Plaza MonterreyResponded 25 February 2018

Dear Gerhard K, Hello from IHG! Thank you for your candid review. I appreciate you sharing your thoughts about our rooms upkeep and condition. I'm sorry for the letdown. This will be taken up with the team for future improvements. We hope to have the...More

Reviewed 4 February 2018 via mobile

The hotel is so expensive, 3k pesos including taxes, per night. The pool was not working. They charge us 15% tip in a buffet breakfast???, they only give me the juice and coffe. The rooms requires a lot of refurbish, it looks old compared with...More

Thank jappere
Response from IHGService, Guest Relations Manager at Crowne Plaza MonterreyResponded 20 February 2018

Hi jappere, Thank you for taking the time to share your recent experience and staying at our hotel. I appreciate you sharing your thoughts about the condition of our rooms, area of value and cleanliness. I'm sorry for the letdown. We want all of our...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$105 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (74)
Room & Suite (87)
Dining (30)
Pool & Beach (8)
Business Centre & Event Rooms (25)
Questions & Answers
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Room Tips
"Ask for superiors floor to avoid noise for lobby"
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"Rooms right off the elevators also face the main highway so they can be very noisy. Avoid!"
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"For me, even the front road facing room was pretty quiet at night."
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"Top floors if possible"
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