We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Monterrey

362 reviews
Save
Traveller (74)
Room & Suite (87)
Dining (30)
Overview
  • Excellent24%
  • Very good42%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“type hotel”(2 reviews)
“nice hotel”(9 reviews)
“hotel bar”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Crowne Plaza Monterrey
Special Offer: Save on Hotel Packages!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (362)Write a Review
Filter reviews
135 results
Traveller rating
27
55
28
16
9
Traveller type
Time of year
LanguageEnglish
More languages
27
55
28
16
9
Show reviews that mention
All reviewstype hotelnice hotelhotel barsmall gymguest roomsbusiness triprooms are largebusiness centerbreakfast buffetfurnitureconferencesaunaatriummaintenancemalls
FilterEnglish
Updating list...
1 - 5 of 135 reviews
Reviewed 2 weeks ago via mobile

Was there for 2 nights only. Good place t stay. This hotel fulfilled global standard. Staff’s English level is more for tourists than for business. Breakfast was rich and nicely presented. Overall the rooms are very large and a bit outdated and in detail not...More

Thank Gerhard K
Hotel's Favourite
Reviewed 12 July 2017 via mobile

Recently stayed in this hotel - very helpful and courteous staff during our stay. It was a full service hotel that was very welcoming and business friendly. The business center offered printing and copying services. The breakfast was very good and reasonably priced.

Thank John H
Response from ARTGM, Front Office Manager at Crowne Plaza MonterreyResponded 14 July 2017

Dear John H Thank you for sharing your comments regarding your recent stay at Crowne Plaza Monterrey, we are very glad to hear you enjoy your stay with us. We are looking forward to have the opportunity of welcome you back. Sincerely Rodrigo P. FOM

Reviewed 3 weeks ago via mobile

The hotel is so expensive, 3k pesos including taxes, per night. The pool was not working. They charge us 15% tip in a buffet breakfast???, they only give me the juice and coffe. The rooms requires a lot of refurbish, it looks old compared with...More

Thank jappere
Response from IHGService, Guest Relations Manager at Crowne Plaza MonterreyResponded 5 days ago

Hi jappere, Thank you for taking the time to share your recent experience and staying at our hotel. I appreciate you sharing your thoughts about the condition of our rooms, area of value and cleanliness. I'm sorry for the letdown. We want all of our...More

Reviewed 17 December 2017 via mobile

I enjoyed my stay, save for a few problems. I appreciated the 24 hour restaurant as I arrived late. The rooms are large and comfortable, but are in desperate need of remodeling. The furniture and paint must be 30-40 years old. The heater did not...More

Thank johntpt
Response from ARTGM, Front Office Manager at Crowne Plaza MonterreyResponded 21 December 2017

Dear johntpt Thank you for your feedback, your comments allow us to work with the areas involved looking to provide better services and facilities. We hope to have the opportunity of welcome you back on your next visit to our city. Sincerely. Rodrigo P. FOM

Reviewed 18 November 2017 via mobile

Rooms are spacious and comfortable. Bathroom is nice with good shower heads. Water not too hot, which is a drawback if you are looking for a restorative bath after a hot day in the city. Beds ok. Linen terrible! Restaurant is too expensive if you...More

Thank Angelica R
View more reviews
PreviousNext
12345627
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$93 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$93 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (74)
Room & Suite (87)
Dining (30)
Pool & Beach (8)
Business Centre & Event Rooms (25)
Questions & Answers
Get quick answers from Crowne Plaza Monterrey staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
PreviousNext
12
Room Tips
"Ask for superiors floor to avoid noise for lobby"
Read review
"Rooms right off the elevators also face the main highway so they can be very noisy. Avoid!"
Read review
"For me, even the front road facing room was pretty quiet at night."
Read review
"Top floors if possible"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing