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We were disappointed to find out during our arrival that the hotel is under works. The whole lobby was covered with construction material and the welcome was far from what we expected. We wished we would at least have had a heads up telling us...More
Response from Krystal M, Gerente at Krystal MonterreyResponded 7 August 2017
Dear Mr Mat
We really thank you for sharing your comments with us, we apologize for the inconveniences with the construction material at the lobby. We are working to offer our guests better facilities.
I will personally check the cleaning issue you mentioned; we really...More
The location is great, but while the hotel was comfortable, everything in my room seemed a bit worn out. Renovations were underway in parts of the building. Given the great location, friendly and helpful staff, and reasonable price, I would return for another stay if...More
Response from Krystal M, Gerente at Krystal MonterreyResponded 19 July 2017
Dear Mrs Edith
We thank you for sharing your comments with us, we really apologized for the inconveniences you mentioned about the renovations in parts of our facilities.
We appreciate the fact that you found our staff helpful and friendly. We really hope to have...More
It is very well located, central and next to the macro plaza. However, we were placed in an inwards-looking "suite", which isn't very nice. The pool is a bit sad, the whole place is a bit dated, but i guess that's why they are doing...More
Response from Krystal M, Gerente at Krystal MonterreyResponded 17 July 2017
Dear Mr Olaf
We are glad that our guests take their valuable time to share their experience with us. We appreciate every detail you described and we loved the fact that you think we are very well located.
We work hard to meet expectations from...More
I Have just returned from a two night stay at this downtown hotel. First time I came came here was about 10 years ago when it was the Fiesta Americana hotel. It was just great.
This time It was a Little diferent.
My Room number...More
Response from Krystal M, Gerente at Krystal MonterreyResponded 27 June 2017
Dear Mr Will
We thank you for sharing your comments with us, we really apologized for the inconveniences you mentioned.
We will look forward to work on the details you shared with us. We feel sorry you could not enjoyed completely your stay in our...More
very beautiful hotel, especially for someone traveling looking for being treated very well :-) Awesome food :-) Look forward to my next visit and staying here again with friends or family ! Thank you so much for all your help!
Thank chandra c
Response from Krystal M, Gerente at Krystal MonterreyResponded 16 June 2017
Dear Mrs Chandra:
We thank you for sharing your comments with us, we are greatfull to know that you had a great stay in the hotel. We really look forward to have you back!
Address: Corregidora 519 Oriente | Colonia Centro, Monterrey 64000, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range:US$74 - US$120 (Based on Average Rates for a Standard Room)
Hotel Class: 3.5 star
Number of rooms: 207
Awards & Recognition
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$74 - US$120 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Romantic Hotel in Monterrey
#2 Business Hotel in Monterrey
#3 Green Hotel in Monterrey
#6 Best Value Hotel in Monterrey
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Northern Mexico >
Nuevo Leon >
Also Known As
Fiesta Americana Centro Monterrey Hotel Monterrey ,