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Krystal Monterrey

842 reviews
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Traveller (156)
Room & Suite (53)
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Overview
  • Excellent46%
  • Very good28%
  • Average17%
  • Poor5%
  • Terrible4%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
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Reviews (842)Write a Review
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All reviewsfiesta americanagreat locationwalking distancemain plazaspacious bathroomcomfortable hotelbarrio antiguowould stay here againwater temperaturegood quality foodtortilla soupking bedenjoyed our staybreakfast buffetheart of downtownbell boysfree wifi
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1 - 5 of 83 reviews
Reviewed 1 week ago

Right near the main plaza, this clean, safe, comfortable hotel is the perfect upscale choice in Monterrey. There are also amazing views of the cathedral and the surrounding mountains. I bit pricey for local standards but certainly worth it.

Thank Joel B
Response from Krystal M, Gerente at Krystal MonterreyResponded 6 days ago

Dear Mr Joel We thank you for sharing your comments with us, it is a pleasure to know that our guests enjoyed their stay. We are glad you liked our surroundings views, we really hope to have you back. Best regards, Quality Department

Reviewed 31 October 2017

Great location, Good Buffet breakfast, some of the front desk staff were helpful. In need of a renovation. My bathroom had Mildew in between the tiles, Housekeeping not doing a great job either. All furniture look old even the carpet. Bed was not bad and...More

Thank Ramon R
Response from Krystal M, Gerente at Krystal MonterreyResponded 1 November 2017

Dear Mr Ramón R. We thank you for sharing your comments with us, we really apologized for the inconveniences you mentioned. We will look forward to work on the details you shared with us. We feel sorry you could not enjoyed completely your stay in...More

Reviewed 16 October 2017

Great Service by the staff, good food quality on the restaurant, excellent location right in the heart of downtown; big rooms are a plus. The aisles on the hotel require renovation, they seem old, but I know hotel is going to a renovation process.More

Review collected in partnership with this hotel
Thank oscarmr2017
Response from Krystal M, Gerente at Krystal MonterreyResponded 17 October 2017

Dear Mr Oscar We are glad that our guests take their valuable time to share their experience with us. We appreciate every detail you described and we loved the fact that you enjoyed your stay with us. We work hard to meet expectations from our...More

Reviewed 6 August 2017 via mobile

We were disappointed to find out during our arrival that the hotel is under works. The whole lobby was covered with construction material and the welcome was far from what we expected. We wished we would at least have had a heads up telling us...More

Thank matnff
Response from Krystal M, Gerente at Krystal MonterreyResponded 7 August 2017

Dear Mr Mat We really thank you for sharing your comments with us, we apologize for the inconveniences with the construction material at the lobby. We are working to offer our guests better facilities. I will personally check the cleaning issue you mentioned; we really...More

Reviewed 18 July 2017

The location is great, but while the hotel was comfortable, everything in my room seemed a bit worn out. Renovations were underway in parts of the building. Given the great location, friendly and helpful staff, and reasonable price, I would return for another stay if...More

Thank Ed-on-TripA
Response from Krystal M, Gerente at Krystal MonterreyResponded 19 July 2017

Dear Mrs Edith We thank you for sharing your comments with us, we really apologized for the inconveniences you mentioned about the renovations in parts of our facilities. We appreciate the fact that you found our staff helpful and friendly. We really hope to have...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Indoor pool
Details
Price range
US$76 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Monterrey
#2 Business Hotel in Monterrey
#3 Green Hotel in Monterrey
#6 Best Value Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$76 - US$109 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Monterrey
#2 Business Hotel in Monterrey
#3 Green Hotel in Monterrey
#6 Best Value Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (156)
Room & Suite (53)
Pool & Beach (6)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Ask for a room with a view"
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"Replacing the carpets will upgrade the hotel perception significantly."
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"You have to pay an extra charge if you want a new renovated room"
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"the rooms have excellent bed and some of them a very good view"
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