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Hilton Garden Inn Monterrey

GardenInn.comUS$63*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Garden Inn Monterrey
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441 Reviews from our TripAdvisor Community

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Showing 88: English reviews
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Saltillo
Reviewed yesterday NEWvia mobile

Very nice rooms. They will take you by van to eat supper at local restaurants and pick you up. Also very nice restaurant at hotel. They have nice breakfast Buffett and will also make you an omelet or bacon or whatever you want on the spot. Very convenient if you have a late flight arrival or early flight in the...

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Helpful?
Thank JeffMansel
Santiago, Chile
HOTEL’S FAVOURITE REVIEW
Reviewed 11 October 2016 via mobile

A decent business hotel. Nothing special but all basic needs are met. Service was good and food at their restaurant was good as well. Good location and easy access to the Santa Catarina area. I'd definitely be back.

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Helpful?
Thank Fred J
About Hotel's Favourite Review
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Fred Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. See you soon! Sincerely, Mirna García General...

Stamford, Connecticut
Reviewed 2 days ago NEWvia mobile

This newly built hotel was highly convenient as it was a short walk inside the terminal to the walkway connecting it to the airport. No need to go outside or take a shuttle. The lobby was spacious and front desk staff helpful. It was connected to the dining area where we had a breakfast buffet. The buffet was average. The...

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Helpful?
Thank FloridawithKids
Kalamazoo County, Michigan
Reviewed 5 days ago NEWvia mobile

This was a disappointment of a hotel. The room was dirty with mold and mildew in the bathroom. The worst part was it had bedbugs! They willing refunded my money but it was not a pleasant experience. This was not the expectation the Hilton brand name represents.

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Helpful?
Thank Bonnie034
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Bonnie I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you,...

Veracruz, Mexico
Reviewed 1 week ago via mobile

The location of this hotel makes it an ideal choice if you are on business in Monterrey. It places you very close to the business sector of the city while remaining relatively accessible from the industrial areas in the west. All this at a very reasonable price. The accommodations feel oldish but it's remarkable how bad the beds are. Old...

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Helpful?
Thank Aitor V
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Aitor V Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. Sincerely,

San Antonio, United States
Reviewed 3 weeks ago

Service is great, keeps up the Hilton standards they are known for. I would recommend this hotel to anyone on business or personal stay. Food is great, bar is small but has everything you need. If you ever need to organize an event, they make it happen.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Antonio V
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Antonio Villarreal: Thank you for taking a moment to share your experience. I am happy to hear you found our service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us, Guaranteed!...

Reviewed 3 weeks ago

Bad service, bad quality, dirty and unfriendly staff. Don't stay at this hotel. Looks like it was an older hotel later converted to a Hilton Garden Inn, but does not have the quality that you are paying for. Stay somewhere else, Monterrey has plenty of hotels and people are friendly by nature, except at this hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Pancho_Ruiz
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Mr. Ruiz: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number...

Reviewed 4 weeks ago

Had stayed here on business 15 years ago and was impressed at the the time.Returned in April 2017 for family affairs. Overall the place was good, staff very friendly and professional.Only issues were shower,sewer and AC. Curtain inside the bathtub was filthy and water did not go down the drain until a good 10 minutes after you finished showering, same...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank benjaminz445
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Benjamin Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the...

Lake Como, Italy
Reviewed 4 April 2017

I visit Monterrey at least 3 times per year and, since I prefer to stay at a Hilton property, I typically stay at this hotel. Each time that I visit the facilities seem to be getting worst. The gym, which is important to me, has half their machines do not work. The room is missing is towels, no laundry bag,...

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Helpful?
1Thank Leoncal
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Leoncal Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. I am sorry you found you’re our installation unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day with our service. In a...

London, United Kingdom
Reviewed 3 March 2017 via mobile

I stayed here in late February 2017 for 1 night during a business trip. The hotel was selected for me... First off the location is not ideal, with little nearby in the way of amenities and it's fairly difficult to get anywhere without a car (hotel is situated on a main road). Communal areas are slightly tired looking though there...

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Helpful?
Thank rafsanchez
Mirna G, General Manager at Hilton Garden Inn Monterrey, responded to this review

Dear Mr. Sanchez: Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. I am sorry you found you’re our installation unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day with our service. In...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room

Additional Information about Hilton Garden Inn Monterrey

Address: Boulevard Antonio L. Rodriguez No. 1880 | Nuevo Leon, Monterrey 64660, Mexico
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $89 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Monterrey 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Monterrey
Hotel Style:
#5 Best Value Hotel in Monterrey
#9 Business Hotel in Monterrey
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Monterrey staff and other travellers.
2 questions
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Questions? Get answers from Hilton Garden Inn Monterrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“staff is helpful, rooms comfortable & excellent breakfast,”
ladavila735, 12 Jan 2017 | Read review
“the table near the terrace are the best ones to have a nice chat while eating.”
bonoc878, 22 Nov 2016 | Read review
“The hotel is small so you won't have that good of a view... request something looking at the Cerro de la Silla if you can.”
PatriciaR42, 5 Jan 2016 | Read review
“Request a room facing the mountain because the other side faces offices.”
marcos_albuquerque, 10 Sep 2015 | Read review
“My room was in the forth floor it was very good nice comfy bed.”
661juliust, 2 Jun 2015 | Read review
5 of 5
GardenInn.com
US$63* /night
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HotelQuicklyUS$74
Orbitz.comUS$63
Expedia.comUS$63
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*Disclaimer
Prices are for 1 room, 2 adults
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