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Hilton Garden Inn Monterrey

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Traveller (61)
Room & Suite (16)
Pool & Beach (2)
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Overview
  • Excellent40%
  • Very good23%
  • Average18%
  • Poor10%
  • Terrible9%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Monterrey
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Monterrey
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (524)
There are newer reviews for Hilton Garden Inn Monterrey
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All reviewswalking distancesheets and towelsmonterrey airportroom temperaturebusiness tripnice hoteleasy accessbed was comfortableair conditioningexcellent locationfront desk staffbreakfast buffetchristiantaxiprahaaccommodationsdrain
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11 - 15 of 120 reviews
Reviewed March 5, 2018

was there for 6 days. Feb 25 - March 3, 2018. they were said to have system issues.. i arrived at the hotel Feb 25 1pm. because of the issues, i could NOT be checked in. I was checked in at 3pm. They based it...More

Thank rlutanco
Response from Fernando P, Ma. Paola Fernández R. I Quality Manager I Hilton Garden Inn Monterrey at Hilton Garden Inn MonterreyResponded March 6, 2018

Mr. Rony Lutanco: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations because of the system issues, even because of the...More

Reviewed January 11, 2018

Did advanced purchase so room had already been paid for. When I get to the hotel they ask for my credit card, saying it's only to put on hold in case I use the restaurant or anything. Ended up being charged for the room again...More

Thank Tony R
Reviewed January 1, 2018

I didn't receive my complementary bottles of water when I was at reception desk. There was no extra blanket so we needed to call for one. This is an average hotel. Staff is friendly but not well trained in regards to HHonors points or benefits....More

Review collected in partnership with Hilton Garden Inn
Thank Carlos C
Response from Fernando P, General Manager at Hilton Garden Inn MonterreyResponded January 11, 2018

Dear Mr. Carlos: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not...More

Reviewed December 24, 2017

This hotel is next to some major tech companies like Accenture and Infosys, and known consultants like KPMG. The Spain’s Consulate is also at walking distance. Not places for eating nearby, just a Starbucks and a small cafeteria next to it. You will need a...More

Review collected in partnership with Hilton Garden Inn
Thank rafaelbQ5231AS
Response from Fernando P, General Manager at Hilton Garden Inn MonterreyResponded January 11, 2018

Mr. Rafael: Thank you for taking a moment to share your experience. I am happy to hear you found the bed to your liking. We look forward to welcoming you back to our hotel in the future. Also thank you for your comments about the...More

Reviewed December 16, 2017 via mobile

The hotel in ongoing renewal. Brand new furniture and carpets on the rooms, you can even smell the fresh wood, this is nice. Now the bad part, a business hotel that does not have safe deposits in the rooms to keep laptops and other valuables....More

Thank SMA_OSO
Response from Fernando P, Manager at Hilton Garden Inn MonterreyResponded January 11, 2018

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$67 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$67 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms
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Traveller (61)
Room & Suite (16)
Pool & Beach (2)
Dining (1)
Questions & Answers
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Room Tips
"Do not stay in #118"
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"The room faced onto a wall, and could not be called having a great view. It was a room for businessmen who..."
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"staff is helpful, rooms comfortable & excellent breakfast,"
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"the table near the terrace are the best ones to have a nice chat while eating."
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