We rented two single and two double standard rooms, all rooms were clean all time and the staff was very friendly, they even accommodated my father in the first floor due that he is a senior with some problems climbing up stairs. That is the only fall down, that it is a 5 story…
The receptionist called the manager to give me back my refund for the night I was not going to stay. The manager came and said assuredly that since I paid with a credit card within days I will see the $44 refund posted. Again I confirmed with her and she again assured me. A…
Housekeeper stole a phone that was left in a drawer. Hotel is good, not extraordinary but overall good. We will not come back because we a cell phone was stolen by housekeeper, when reported none of the staff did anything about it, they didn't talk to the housekeeper, nothing.…
I have stayed multiple times at this hotel for both personal & business purposes. It always delivers quality service and accommodations. This hotel is a professional operation and very customer oriented.
Bathroom was clean. Bed changed daily. There was a smell in the AC in my room, but it used to go away after few mins If I keep the door open. No English speaking front desk but they were helpful. Closer to Nogales mall and American consulate too.
"Third floor rooms are good because there is a second parking that is at this level, so you don't need to climb that many stairs"
"Inexperienced staff and dishonest management"
"ask for one of the remodeled rooms!"
"I preferred a room on the 3rd floor as appose to the ground level as it felt more private. You need to climb some stairs to access the 3rd floor."
"Main floor. (up the set of stairs) 1st.level. Facing South"