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Grand Hotel Acapulco

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Room & Suite (378)
Pool & Beach (248)
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Overview
  • Excellent34%
  • Very good26%
  • Average22%
  • Poor10%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (732)
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Traveller rating
56
38
31
18
5
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56
38
31
18
5
Show reviews that mention
All reviewsthe cleaning ladybeach chairsa nice place to staypools were cleanthe beach is nicerestaurants and barshotel staffthe main striphyattfloorvacationbaywalmartpesosdrawerssunsetmiguel
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1 - 5 of 148 reviews
Reviewed 10 March 2018 via mobile

This is the worst service ever, the people is only focused in their job not to attend the customer, facilities are old and in very bad conditions Beach is full of bad people and no security on it. No towels on the room, safe box...More

Thank Ricardo M
Reviewed 2 March 2018

The rooms are excellent, especially the suites with their 20 foot balconies overlooking Acapulco Bay. Perfect weather and sea temperatures with hotel staff available for all our needs. Rooms clean and fresh and great food from the beach side restaurant. Already booked for 2019.

Thank PeteFormby
Reviewed 28 January 2018 via mobile

If I would have done a decision by the bad Reviews it would have been a bad Choice on me. Great place for my Family, Room was awesome,the kid's loved the pools n the Beach. 600 sqft room was very Spacious with a great view...More

Thank Gerena1
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 12 February 2018

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your...More

A TripAdvisor Member
1
Reviewed 16 January 2018 via mobile

My wife and I stayed at this hotel for my sister-in-law’s wedding and everything was perfect; from the smooth check-in, the helpfulness of the staff, the incredible views from the 16th floor, the delicious and well presented breakfast to the amazing beach wedding...highly recommended, great...More

Thank A TripAdvisor Member
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 12 February 2018

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your...More

Reviewed 6 January 2018 via mobile

This is not a 5 star hotel!! We initially got given a room on the 8th floor. The room was disgusting. The bathtub was rusty and dirty and there were mug marks on the cupboards. When we complained to reception they said they will send...More

Thank dianapod2015
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 15 January 2018

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely....More

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Best Value Properties in Acapulco, Mexico
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Children Activities (Kid / Family Friendly)
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$60 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Acapulco
#14 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$60 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Acapulco
#14 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
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Traveller (414)
Room & Suite (378)
Pool & Beach (248)
Dining (92)
Amenities (111)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Italian1960
17 January 2018|
AnswerShow all 3 answers
Response from judithpotvin | Reviewed this property |
wifi is included but doesn't work sometimes. lounge chairs are included but get there early to get the best seats
0
Votes
Lee-AnnevD
18 September 2017|
AnswerShow all 2 answers
Response from Daniel B | Reviewed this property |
True! But well, what they don't know... We did, nobody saw it, no problem...
1
Vote
Room Tips
"The 650 rooms all have a full or partial view of the bay, Top 6 floors have the option of club rooms with VIP..."
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"Better views are in the family rooms as they are at the front of the building. Every other room will get a..."
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"You need to pay extra for the Grand room. The 19th and 20th floors are best on the south wing."
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"Ask for a higher floor--better views!"
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