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Grand Hotel Acapulco

705 reviews
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Traveller (395)
Room & Suite (311)
Pool & Beach (190)
Overview
  • Excellent34%
  • Very good26%
  • Average22%
  • Poor10%
  • Terrible8%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
All hotel details
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (705)Write a Review
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53
38
31
18
4
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All reviewspool areas arethe cleaning ladybeach chairsa nice place to staypools were cleanrestaurants and barsthe beach is nicethe main striphyattfloorvacationbaywalmartsynagoguepesosdrawerssunset
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1 - 5 of 144 reviews
Reviewed 1 week ago via mobile

This is not a 5 star hotel!! We initially got given a room on the 8th floor. The room was disgusting. The bathtub was rusty and dirty and there were mug marks on the cupboards. When we complained to reception they said they will send...More

Thank dianapod2015
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded yesterday

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely....More

Reviewed 1 week ago

What is good: -Location, as it is located at the end of the Costera. So you can see the whole Bay. -Beach is not very crowded as there are no public beach acess near by and it is between 2 apartment buildings, so basically only...More

Thank Victor_reviews
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded yesterday

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely....More

Reviewed 2 weeks ago via mobile

Partial at view terrace means you get a tiny sliver of water view. Hallways so dark you need a flashlight to find your room. Too cheap to put in led lights. Crappy breakfast buffet.....had 1 person cooking at egg station and 20 minute line to...More

Thank MANSIONMAN
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded yesterday

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely....More

Reviewed 27 November 2017

The Grand Acapulco is really two different hotels. Don't believe the room pictures. Their Standard Room is not acceptable to NorthAmericanos. We have been lucky in the past to reserve the Standard Room and get the Grand Room upgrade. No more, management wants your money....More

Thank stephenpouliot
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded yesterday

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely....More

A TripAdvisor Member
2
Reviewed 15 November 2017 via mobile

One of the best hotels i've ever visited over in Acapulco. The food was very tasty with friendly staff. Besides that the place is very strategic, close to shopping center and restaurants. Will never regret to come again.More

Thank A TripAdvisor Member
Response from Paulina T, Gerente at Grand Hotel AcapulcoResponded 25 November 2017

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Children Activities (Kid / Family Friendly)
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$56 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Acapulco
#8 Best Value Hotel in Acapulco
#14 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$56 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Acapulco
#8 Best Value Hotel in Acapulco
#14 On the Beach Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
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Traveller (395)
Room & Suite (311)
Pool & Beach (190)
Dining (92)
Hotel & Grounds (340)
Bathroom (14)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Lee-AnnevD
18 September 2017|
AnswerShow all 2 answers
Response from Daniel B | Reviewed this property |
True! But well, what they don't know... We did, nobody saw it, no problem...
1
Vote
Sids60
9 January 2017|
AnswerShow all 2 answers
Response from Paulina T | Property representative |
Thank you for your comments Sr. We will check this matter and will contact you asap.
0
Votes
Google Translation
Room Tips
"Better views are in the family rooms as they are at the front of the building. Every other room will get a..."
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"You need to pay extra for the Grand room. The 19th and 20th floors are best on the south wing."
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"Ask for a higher floor--better views!"
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"The renovated rooms are from floor 14 up, I think. From that number down the rooms are old."
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