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Grand Hotel Acapulco

Traveller (447)
360
Panoramas (132)
Traveller (447)
360
Panoramas (132)
Pool & Beach (245)
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Rooms
Dec. 23Dec. 24
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Privileged with one the best locations on one of the most exclusive beaches in Acapulco, and with a spectacular view of the bay, also conveniently located near the main local restaurants, shopping malls, and nightlife. Experience and enjoy an excellent service of the most exquisite dining experience and outstanding service, accentuated with the most high quality standards and comfort. The enjoyable experience of our elegant and luxurious guestrooms along with the general living areas, will indulge in a pleasant experience during your stay.
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Property amenities
Pool
Restaurant
Room Service
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Meeting Rooms
Wheelchair Access
Bar/Lounge
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Children Activities (Kid / Family Friendly)
Public Wifi
Free High Speed Internet (WiFi)
Conference Facilities
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
Reviews & more
786Reviews
1,103Photos
27Q+A
59Room tips
Traveller rating
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Show reviews that mention
Lovely hotel right on the beach.very friendly and helpful staff nothing too much trouble.lots of choice in the restaurant and staff willing to be flexible with the menue to suit dietary needs.very comfortable beds,fresh towels daily ,would recommend this hotel.
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Had to give one star but would have given it NONE! This was supposed to be a five star hotel but instead it felt like I stayed at a motel. Very outdated with no amenities, the food was not worth it. If you want to sleep with cockroaches and a dirty smelly room this is the place.
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Response from Paulina T, Gerente at Grand Hotel Acapulco
Responded 4 days ago
Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
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Family visit, we selected Grand Hotel Acapulco based on some reviews and also knowing some of their challenges, we had a blast. Loved the location, enjoyed the beach, pool and even checked out their near local places plus visiting relatives really worked out. Had to deal with not
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An old and overated hotel, extra charges are applied to everything, service is disappointed and unfriendly,employes are unhelpful and rude. This are vacation you will not enjoy, for this Price look for other hotels
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Response from Paulina T, Gerencia General at Grand Hotel Acapulco
Responded Nov. 6, 2018
Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
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Room:
+ Huge room and bed.
+ Nice terrace.
-Smelt noticeably of faeces at some times.
- really dated. Bathroom in particular.
- tables were stained.
- Very noisy. Music blasting from nearby nightclubs or other rooms until 5am.
- no fridge

Staff:
+ Friendly.
- Pretty useless. Yo
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Response from Paulina T, Gerencia General at Grand Hotel Acapulco
Responded Aug. 23, 2018
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorGrand Hotel Acapulco
The Grande Suite at the Grand Hotel Acapulco
Professional photo exclusively commissioned by TripAdvisorGrand Hotel Acapulco
The Grande Suite at the Grand Hotel Acapulco
Professional photo exclusively commissioned by TripAdvisorGrand Hotel Acapulco
The Grande Room at the Grand Hotel Acapulco
Professional photo exclusively commissioned by TripAdvisorGrand Hotel Acapulco
The Family Corner at the Grand Hotel Acapulco
vista desde el piso 21
Previous
Hello, we are arriving on the 24th and our stay is all-inclusive. There are 5 of us in 2 rooms as I have my 90 year old MOM staying in our room. Other than tipping, what else is not included...WIFI is? Beach loungers? Please respond asap, thanks!
wifi is included but doesn't work sometimes. lounge chairs are included but get there early to get the best seats
0 votes
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Hello, I am travelling from Canada and have read that you are not permitted to drink alcoholic beverages in the rooms. Can you please confirm weather this is true. Warmly Lee-Anne
True! But well, what they don't know... We did, nobody saw it, no problem...
1 vote
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Final Account 1835630 - Sidaway Thanks for responding to my 'question' Pauline T but it's been 3 days now, so how are you getting on with checking out this issue? I can send you the details again to a private email address but you have the records in your system anyway and I have explained in an email to your 'reservaciones' inbox address (a week ago). It is simple really... you took too much money from my credit card, which I did not spend and now YOU OWE ME over 2,500MXN!! The problem will not go away and you need to deal with it... I will have to involve the booking agency next and then the bank if the hotel fails to sort this out soon!! Thanks
How do I get the General Manager's attention to deal with my issue relating to payment of our stay 26/27/28/29 December. I have sent 2 emails to the only address I have and no one has responded back to me. The hotel owes me money, they took an amount against my credit card when I booked in and we charged less to the room during our stay. The final amount was over 2,500 MXN less but they will not acknowledge my issue - this is now bordering on fraudulent!! I have all the paperwork and so do they - Account number 1835630 Sidaway
Thank you for your comments Sr. We will check this matter and will contact you asap.
0 votes
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I will be attending a wedding in November and would like to call the hotel and the spa to make a stylist appointment. How do I dial from Miami?
Dear Mariale You can call from USA 011 52 744 4691234 Regards
0 votes
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Previous
"The 650 rooms all have a full or partial view of the bay, Top 6 floors have the option of club rooms with VIP lounge, food and drinks. ."
"Better views are in the family rooms as they are at the front of the building. Every other room will get a half view."
"You need to pay extra for the Grand room. The 19th and 20th floors are best on the south wing."
"Ask for a higher floor--better views!"
"The renovated rooms are from floor 14 up, I think. From that number down the rooms are old."
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PRICE RANGE
US$52 - US$200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency acapulcohyatt acapulcoacapulco grand hotelacapulco hyatt
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
573
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