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The location is privileged, the hotel a gem, the rooms very nice, the service a bit slow - but I just can’t understand the reason they are not able to serve halfway decent food in this place.
The breakfast buffet is quite ok, if you...More
Spectacular setting on a cliff with amazing views of Playa Revolcadero. The hotel is pretty old. Amenities are mediocre. Rooms are generously large and comfortable with micro balconies.
The gym is a joke. Only one treadmill and super hot without ventilation! The pool area is...More
Response from arangel67, Gerente at Quinta Real AcapulcoResponded 30 October 2017
Thank You very much for giving us your Feedback.
Feedback like your it´s very important.
Make us to improve our standards and guest satisfaction.
I personally will give the proper follow up.
Thank you again and hope to host you in a near...More
The hotel is beautifully located in a small hill over the beach and it has indeed great views, service is perfect as they are all very attentive and kind in every detail. Food was also good.
We were at the spa, where Javier and Jenny...More
Thank NATALI S
Response from arangel67, Gerente at Quinta Real AcapulcoResponded 4 August 2017
Estimado Huésped, buenas tardes.
Gracias por haber contestado nuestro cuestionario sobre su estancia.
Lamento que haya habido puntos que no...More
The ladies in the front desk of name rosa m salgado and hannah did not informed me until i was going to pay that i have to pay for a 15 yr old child almost 40 dlls per night i do not think its a...More
Thank Ofe C
Response from arangel67, Gerente at Quinta Real AcapulcoResponded 29 July 2017
We would like to thank you for bringing to our attention about an issue that you pointed out in our customer survey.
As always guest feedback like yours is very important to us, and I honestly apologize for your discomfort.
Our priority at...More
Located in Punta Diamante, the rooms with beach front will offer you a great view. The rooms are very comfortable. The service is also great.
The pool area is also great right next to the beach. As the hotel is located at the cliff, keep...More
1 Thank Nicoeu
Response from Fausto M, Director General at Quinta Real AcapulcoResponded 9 March 2017
Thank You very much for your comment about your previous stay with Us.
We will take into account your comment to improve the service in our Restaurants.
Hoping to serve You again, I remain of You.