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Mayan Palace Acapulco

1,040 reviews
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Traveller (811)
Pool & Beach (281)
Room & Suite (256)
Overview
  • Excellent51%
  • Very good30%
  • Average8%
  • Poor5%
  • Terrible6%
Travellers talk about
“mayan palace”(444 reviews)
“taxi driver”(78 reviews)
“lazy river”(69 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (1,040)Write a Review
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1 - 5 of 711 reviews
Reviewed 2 weeks ago

The Ugly * If you are promised ANYTHING to go to their Vacation Club presentation, be sure to get it in writing. We were promised things and then told that "we must have misunderstood..." The Bad * Showers did not get hot, they were tepid...More

Thank Emjai2003
Response from Vidanta V, Manager at Mayan Palace AcapulcoResponded 4 days ago

Dear Emjai2003 Thank you very much for giving us your comments on your time at The Grand Mayan Acapulco, We are pleased to know that you had a wonderful time.Comments like yours inspire us to continue creating wonderful vacation experiences. On the other hand your...More

Reviewed 2 weeks ago

My wife and I spent 8 days at the Acapulco resort and we enjoyed our stay. The rooms were very nice and the grounds were well kept and clean. Staff were friendly and helpful. There are several pools and the beach is great and you...More

1  Thank shane c
Response from Vidanta V, Manager at Mayan Palace AcapulcoResponded 4 days ago

Dear shane c, We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace Acapulco. It is nice to learn you think our property is beautiful, that you liked the accommodations as well as the excellent...More

A TripAdvisor Member
4
Reviewed 4 weeks ago via mobile

If you are looking for a luxurious, clean, spacious place you will have it at the Mayan Palace golf. The installations of the resort is breathtaking, we can take a shuttle to the Grand Mayan palace to enjoy the beach and the giant pool overlooking...More

Thank A TripAdvisor Member
Response from Vidanta V, Manager at Mayan Palace AcapulcoResponded 2 weeks ago

Dear TripAdvisor Membaer Thank you for your opinion about Mayan Palace Acapulco. It makes us happy that you have visited us and that our installations have been to your liking. Come back soon, we will be happy to see you again! Happily, Mayan Palace Acapulco...More

Reviewed 14 January 2018 via mobile

We were here for the thanksgiving week and loved it. We were in the Grand Mayan and well there was a AC problem and they ask if we would like to move to the new Mayan Palace Playa. And we did and we're we glad...More

Thank glendar10
Response from Socialmediamanager1, Manager at Mayan Palace AcapulcoResponded 3 weeks ago

Dear,glendar10 We are very happy to know that the food were to your liking, as well as the excellent service, warmth and kindness that characterizes our staff. We will share your comment with the staff of our resort and we are sure that it will...More

Reviewed 13 January 2018

Now we live in 2018 BUT somehow in this super Luxery Hotel it is back in time. All Hotels try to make money by selling you extra stuff, that is normal and just! BUT We are 4 people that booked a suit with kitchen and...More

3  Thank Abdullah K
Response from VidantaMgmt, Manager at Mayan Palace AcapulcoResponded 4 weeks ago

Dear Abdullah K: Thank you for taking the time to provide us your feedback about your recent stay with us. We are glad to learn that you consider our resort great and with amazing facilities. For that reason, we are sorry that we were unable...More

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123456143
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Bar/Lounge
Beachfront
Room Service
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Golf Course
Tennis Court
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
US$218 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Acapulco
#5 Romantic Hotel in Acapulco
#7 Luxury Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$218 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Acapulco
#5 Romantic Hotel in Acapulco
#7 Luxury Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (811)
Pool & Beach (281)
Room & Suite (256)
Dining (64)
Family and Play Areas (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Jojositko
2 February 2018|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
please contact us at 1-800-292-9446.
0
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Shawn T
21 December 2017|
Answer
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Agnieszka K
23 November 2017|
AnswerShow all 4 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
1
Vote
Google Translation
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12345629
Room Tips
"if travelling with kids stay in room close to the pool."
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"Ask if there is a room with an ocean view available."
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"Best beach views"
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"Every are I visited I, was very well kept & elegant."
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