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Mayan Palace Acapulco

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#8 of 179 Hotels in Acapulco
Certificate of Excellence
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1 room 2 adults 0 children
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Mayan Palace Acapulco
Mayan Palace Acapulco
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915 Reviews from our TripAdvisor Community

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Showing 660: English reviews
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Edmonton, Canada
Reviewed 3 days ago NEW

We were a bit nervous to go given the bad rep Acapulco has. But quickly discovered it is just like anywhere else. There are areas you should avoid and the rest is fine.I did not feel unsafe in Acapulco and i took two little kids with me. When you go be sure to look up Sebastian Hernandes through Acapulco for...

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Thank busymomma79
Kelowna, Canada
Reviewed 5 days ago NEW

My wife and I stayed at Mayan Palace Golf for two weeks. The room was clean and well looked after by housekeeping staff. All staff were very friendly, helpful and ensured our stay was pleasant.We were only in a one bedroom unit no kitchen,but should of had a kitchen unit as one room has not even a bar fridge or...

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Thank jlgrass2017
Reviewed 1 week ago via mobile

This is our third stay at a Mayan property. All very nice, friendly, clean and very service oriented...stay away from the sales pitch. It will leave a bad taste in your mouth and cloud your vacation. Sales tactics and program is similar to the Krystal cancun where we were duped into buying last year. We really should have known better....

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1Thank Steve N
Lindenhurst, Illinois
Reviewed 2 weeks ago

We really enjoyed our trip to Acapulco at the Mayan Palace. The weather was great 80-85 degrees Fahrenheit. The property was beautiful. We had daily maid service twice a day for our room which surprised us because usually RCI exchanges do not have maid service. The day maid even brought fresh flowers in twice to replace the wilted ones in...

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1Thank rleitza
Cuernavaca
Reviewed 2 weeks ago

We came here with an RCI exchange. We had a reservation for a two bedroom suite at the Grand Mayan but when we arrived they told us they didn't had room any more, and they sent us to the Mayan Palace, where the room they gave us is much smaller than the one we had reserved and not at all...

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Thank VeroCuernavaca
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. We deeply regret the inconveniences experienced in our resort. We will of course investigate the situation further and take the necessary actions to ensure this never happens again. Lastly we are pleased to clarify that your Exchange Company must...

Reviewed 5 weeks ago via mobile

We greatly enjoyed our trip to Acapulco at the Mayan Palace. The property was beautiful and we really enjoyed the beach, pools, happy hour, restaurants, sunsets and the dancing under the stars meal & show. We saw dolphins near the beach 3 different days. The management here was awful!!!! We had a lot of room issues with our room at...

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2Thank Tammi H
Belgium
Reviewed 14 January 2017

We have been here a week and still have a week to go and we didn't have time get bored. We have a super good guide Miguel #4. The guy knows his stuff and the people at the hotel are very good and professional. Always have a smile and a good day or good night. For me it is the...

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Thank AngelGuyBelgium
Mexico City, Mexico
Reviewed 10 January 2017 via mobile

We had purchased a membership with this company and you feel entirely and always harassed by their employees. Always trying to upgrade or sale you a different membership. The phone rings first thing every morning. The prices are extremely expensive. You can't never eat what you want since prices are pretty high. The employees every time they see you and...

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Thank Javier A
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay with us. It is disappointing to learn that your experience was not satisfactory. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We are constantly striving to achieve the highest level...

Reviewed 6 January 2017 via mobile

I have come to this hotel 4-5 times in the last 8 years for New Year or right after it. I am a member so I also have visited Cancun, Puerto Vallarta and Los Cabos. This one is very well maintained and functional. The rooms are very decent, clean and functional. Great for family as the pools are very nice...

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1Thank QuiqueMRC
Fort McMurray, Canada
Reviewed 31 December 2016

This is the second year that we have stayed at the Mayan Palace in Acapulco. The staff are wonderful, especially by the pools where staff remembered us from the prior year. We love having the kitchen available and our driver from the airport assisted us to pick up groceries for snacks and breakfasts. The on-site restaurants are good, (Il Forno...

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3Thank Sue_Julie

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Babysitting

Additional Information about Mayan Palace Acapulco

Address: Avenida Del Palmar 1121 | Playa Diamante, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $231 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Palace Acapulco 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco
Hotel Style:
#5 Romantic Hotel in Acapulco
#6 Family Hotel in Acapulco
#7 Luxury Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Acapulco staff and other travellers.
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Questions? Get answers from Mayan Palace Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the Golf Course side so you had more traffic noise but otherwise was very quiet.”
 of 5 bubbles busymomma79, 21 Feb 2017 | Read review
“Rooms in third building ,first floor are best for pool access”
 of 5 bubbles jlgrass2017, 19 Feb 2017 | Read review
“Even numbered rooms face the Pacific Ocean”
 of 5 bubbles rleitza, 10 Feb 2017 | Read review
“Tiene habitaciones con vista al mar, pero no fue de las que nos tocó.”
  • Está es la vista de la habitación que nos dieron.
 of 5 bubbles VeroCuernavaca, 6 Feb 2017 | Read review
“Do not choose the studio, it does not have a microwave or refrigerator”
 of 5 bubbles cnitab, 11 Nov 2016 | Read review
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