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Mayan Palace Acapulco

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#7 of 179 Hotels in Acapulco
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Mayan Palace Acapulco
Mayan Palace Acapulco
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924 Reviews from our TripAdvisor Community

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Showing 665: English reviews
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Reviewed 3 days ago NEWvia mobile

Mayan Palace is a great compliment to its sister resort Grand Mayan. Very close to walk to and enjoy. Different pools and set up. Pool bar at top level. Private children's pool. Excellent service all around. Charge everything to room in both resorts.

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Helpful?
Thank Susan G
New York
Reviewed 1 week ago NEW

My husband, daughter, Daughter's friend and I stayed here for a week. We had an amazing time. The hotel was nice, but not right on the beach. The staff was incredible, friendly and very accommodating. Although the hand on the heart every time they greeted me made me a bit uncomfortable. The pools were clean and they have an amazing...

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Thank Lesandamy
Baldwin, New York
Reviewed 1 week ago

We spent a wonderful week ( March 5th to the 12th) at the Mayan Golf...a "sister" to Mayan Palace. Although all the facilities at the Palace are open to the Mayan Golf, we rarely left the premises. A shuttle runs to the Palace if you want to go to the beach, use the gym or the spa. Both places have...

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1Thank bernandme
Reviewed 2 weeks ago via mobile

My husband and I stayed at the Mayan Palace as part of a timeshare we have. I did my research and read many reviews. There were multiple bad reviews but they were mostly regarding the aggressive nature of the sales people to try and get you to buy a membership. Since we already have a timeshare, we thought that wouldn't...

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Helpful?
Thank Harveen S
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: We are gratified to hear about your visit at Mayan Palace. We are happy to learn that you enjoyed our beautiful grounds and accommodations. However, we are sorry to hear about the inconveniences experienced with your dish and the spa. Though, we are certain our culinary experts will gladly receive your observations as they always look to please...

Prince Frederick, Maryland
Reviewed 2 weeks ago

Convenient to airport and shops/clean/excellent service/water park for children was good and enjoyed the "lazy river"!! They also porvided transportation to the parking lot as well as the Grand Myan Palace. Accerss to the Pacific Ocean is from the Grand Myan.

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Thank Revnevsev
Edmonton, Canada
Reviewed 4 weeks ago

We were a bit nervous to go given the bad rep Acapulco has. But quickly discovered it is just like anywhere else. There are areas you should avoid and the rest is fine.I did not feel unsafe in Acapulco and i took two little kids with me. When you go be sure to look up Sebastian Hernandes through Acapulco for...

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1Thank busymomma79
Kelowna, Canada
Reviewed 19 February 2017

My wife and I stayed at Mayan Palace Golf for two weeks. The room was clean and well looked after by housekeeping staff. All staff were very friendly, helpful and ensured our stay was pleasant.We were only in a one bedroom unit no kitchen,but should of had a kitchen unit as one room has not even a bar fridge or...

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Thank jlgrass2017
Reviewed 16 February 2017 via mobile

This is our third stay at a Mayan property. All very nice, friendly, clean and very service oriented...stay away from the sales pitch. It will leave a bad taste in your mouth and cloud your vacation. Sales tactics and program is similar to the Krystal cancun where we were duped into buying last year. We really should have known better....

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1Thank Steve N
Lindenhurst, Illinois
Reviewed 10 February 2017

We really enjoyed our trip to Acapulco at the Mayan Palace. The weather was great 80-85 degrees Fahrenheit. The property was beautiful. We had daily maid service twice a day for our room which surprised us because usually RCI exchanges do not have maid service. The day maid even brought fresh flowers in twice to replace the wilted ones in...

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1Thank rleitza
Cuernavaca
Reviewed 6 February 2017

We came here with an RCI exchange. We had a reservation for a two bedroom suite at the Grand Mayan but when we arrived they told us they didn't had room any more, and they sent us to the Mayan Palace, where the room they gave us is much smaller than the one we had reserved and not at all...

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Thank VeroCuernavaca
Socialmediamanager1, Manager at Mayan Palace Acapulco, responded to this review

Dear Guest: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. We deeply regret the inconveniences experienced in our resort. We will of course investigate the situation further and take the necessary actions to ensure this never happens again. Lastly we are pleased to clarify that your Exchange Company must...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Mayan Palace Acapulco

Address: Avenida Del Palmar 1121 | Playa Diamante, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $250 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Palace Acapulco 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Mayan Palace Acapulco Hotel Acapulco
Acapulco Mayan Palace
Mayan Palace Hotel Acapulco
Hotel Style:
#5 Romantic Hotel in Acapulco
#6 Family Hotel in Acapulco
#7 Luxury Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Acapulco staff and other travellers.
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Questions? Get answers from Mayan Palace Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a time share exchange”
 of 5 bubbles Revnevsev, 8 Mar 2017 | Read review
“We stayed on the Golf Course side so you had more traffic noise but otherwise was very quiet.”
 of 5 bubbles busymomma79, 21 Feb 2017 | Read review
“Rooms in third building ,first floor are best for pool access”
 of 5 bubbles jlgrass2017, 19 Feb 2017 | Read review
“Even numbered rooms face the Pacific Ocean”
 of 5 bubbles rleitza, 10 Feb 2017 | Read review
“Tiene habitaciones con vista al mar, pero no fue de las que nos tocó.”
  • Está es la vista de la habitación que nos dieron.
 of 5 bubbles VeroCuernavaca, 6 Feb 2017 | Read review
5 of 5