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Mayan Palace Acapulco

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Traveller (832)
Pool & Beach (283)
Room & Suite (256)
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Overview
  • Excellent51%
  • Very good30%
  • Average8%
  • Poor5%
  • Terrible6%
Travellers talk about
“mayan palace”(453 reviews)
“taxi driver”(78 reviews)
“city tour”(106 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (1,071)
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730 results
Traveller rating
335
252
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46
35
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335
252
62
46
35
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1 - 5 of 730 reviews
Reviewed 4 days ago

Service was good. Property needs refurbished and needs to offer more attractions/restaurant/options to the visitors. Regarding the dress code.... needs to improve the people they received at the property.

Review collected in partnership with this hotel
Thank gabrielagonzalez2018
Reviewed 1 week ago

Carlos and his son Juan helped to make our trip what it was - amazing!! Carlos was always prompt/early,responsive to calls/emails, exceptionally polite, spoke excellent English and went out of his way to work with the 11 of us. Examples include coming back to the...More

Thank Deb17552
Reviewed 1 week ago

Excellent service. I liked everything. All the personel very nice. the towels always on time and clean. Roomservice at the time we needed. The beverages at the pool were a little expensive. Take your own.

Review collected in partnership with this hotel
1  Thank anaortiz80
Response from Vidanta V, Manager at Mayan Palace AcapulcoResponded 6 days ago

Hi anaortiz80, Thank you very much for your comment about our service. We are glad that you enjoyed your stay with us. Our doors will always be open to welcome you! Cordially, The Mayan Palace Acapulco Management.

Reviewed 3 weeks ago

We travelled with a family of 5 (kids ages 16, 14 &12) to the the Mayan Palace(MP) - Playa (Mayan Palace Beach) from March 23-30 2018. The staff at MP arranged for a driver to pick us up at the airport upon arrival, his name...More

3  Thank SZ68
Response from Vidanta V, Manager at Mayan Palace AcapulcoResponded 6 days ago

Hi SZ68, We find it incredible that your stay in Acapulco, and our Hotel Mayan Palace has been of total pleasure, that the facilities were excellent, as well as the variety of services we offer. Our mission is to create unique moments and unforgettable experiences,...More

Reviewed 3 weeks ago

To avoid any confusion, this review is of the Mayan Palace Beach resort. There is a Mayan Palace golf resort located on the same property, so it can get confusing. Our experience started with Daniella at the front desk. She was very sweet and efficient...More

Thank A_Litle_Bit_OCD
Response from Vidanta V, Manager at Mayan Palace AcapulcoResponded 6 days ago

Dear, A_Litle_Bit_OCD: First of all, we appreciate the time you have spent sharing your experience with us. It is always good to know that our guests enjoy the facilities, restaurants, bars and pools, as well as the service of our maids and security agents. Our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Bar/Lounge
Beachfront
Room Service
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Golf Course
Tennis Court
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
US$192 - US$255 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Acapulco
#5 Luxury Hotel in Acapulco
#5 Romantic Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$192 - US$255 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Acapulco
#5 Luxury Hotel in Acapulco
#5 Romantic Hotel in Acapulco
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (832)
Pool & Beach (283)
Room & Suite (256)
Dining (60)
Family and Play Areas (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Jojositko
2 February 2018|
AnswerShow all 3 answers
Response from Vidanta V | Property representative |
please contact us at 1-800-292-9446.
0
Votes
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Shawn T
21 December 2017|
Answer
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Agnieszka K
23 November 2017|
AnswerShow all 4 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
1
Vote
Google Translation
Room Tips
"rooms are ok"
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"Ocean side is where you want to be. The last two digits get lower farther from the elevator"
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"Ocean/Pool view with balcony is awesome"
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"Try for a water view but even the interior view of the low range mountains was nice."
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