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Crowne Plaza Acapulco

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Crowne Plaza Acapulco
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905 Reviews from our TripAdvisor Community

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Showing 358: English reviews
Fredericton, Canada
Reviewed 4 days ago NEW

The rooms were very spacious and very clean. This hotel is in walking distance of markets and shopping. Right on the ocean. Food was above average, and the service excellent. Live music three days a week, and dj for the other three. I will be going back.

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Helpful?
Thank wishuwerehere2017
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the location, service and treatment you received from our personnel in general, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you back again...

Reviewed 5 days ago NEWvia mobile

GreAt place for family and kids I enjoy my self at the bar in the pool 🏊 the restaurants are pricey but if you looking for some good tacos all you have to do it's cross the streets and there's plenty of restaurants near at a very good price

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Helpful?
Thank Ilsy a
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We appreciate your preference. We are pleased to know that the hotel location was at your satisfaction. We are glad to know the hotel was a great place to enjoy for you and your family It will be a pleasure to welcome you again in the near future . Best regards . Elvia Zavala / General Manager

Toronto, Canada
Reviewed 1 week ago

Fantastic location surrounded by restaurants, bars, flea market, shopping malls and casino’s. There is something for everyone. If you are a walker either direction you will find this area very interesting and exciting day and night. Crowne Plaza is a modern hotel. There are 28 floors. I had requested a renovated room with a sunset view and I am pleased...

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Helpful?
6Thank Donna K
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

What a wonderful description of your vacation in Acapulco! We at Crowne Plaza Acapulco feel so pleased to read your experience at the hotel during your recent stay with us.! We do every effort to ensure that our guests receive the best service and attention of our staff. We appreciate that you highlight our beach service opportunities. Needless to say...

Hamilton, Canada
Reviewed 1 week ago

If you are thinking about visiting Acapulco, book this hotel! Fresh, beautiful, bright paint everywhere. Incredible value for what we paid! Room: The room was amazing and was said to be a "partial" oceanview but I would definitely consider it ocean view. We were in room 2115 and could see the ocean in half our view and the city in...

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4Thank SoakUpTheSun6
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We at Crowne Plaza Acapulco feel so pleased to read your vacation story in a such way! We love to hear that you enjoyed the view of the bay from your room, and are happy to know that you also enjoyed your vacation in Acapulco so much and got to know different places of the city, and even more to...

Toronto, Canada
Reviewed 2 weeks ago

It was a last minute booking for me and my husband, at a red tag price, so it was a good value for the price. Service at the reception during check-in was quick, courteous and clear. They offered water with lemon and ice while we were waiting. Room. Well, that's why I said that the place was tired. Good things...

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Helpful?
Thank Marina1867
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the service and treatment you received from our personnel in general, we do every effort to ensure that our guests receive the best service and attention of our staff We also thank you for detailing our areas of opportunity...

Reviewed 12 January 2017 via mobile

We booked with Sunwing for a friends birthday celebration and reunion with our Rotary exchange students family. The weather in Acapulco was amazing the beach huge and the ocean warm and clean. The local people were friendly and eager to barter. Except for the front desk staff @ the Crowne Plaza. They are just inattentive and argumentative. When we got...

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Helpful?
2Thank Brian G
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We appreciate the time you took for expressing your experience at the hotel during your recent stay with us. Thank for your valuable comments and recognition regarding the service in general and personal attention from Carlos, our waiter at the beach area. On the other hand,we are sorry to hear that our Front Desk staff did not comply with an...

Laval, Canada
Reviewed 18 November 2016

Acapulco Crown Plaza remains one of the best places to stay in the Bay of Acapulco! Yet ben here for as long as I remember still retains its appeal! One of the best staffs you will find in any Hotel they will always go out of there way to help! Stayed on 28th floor what a view simply amazing ,...

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4Thank steven v
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel and destination during your recent stay with us, As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in a future. Elvia Zavala/Managing Director

Dallas, Texas
Reviewed 15 November 2016 via mobile

I went with my best friend to Acapulco for the first time and stayed at the Crown Plaza. From the moment we walked in everyone was very friendly, the staff couldn't be nicer. Easy check in which I booked through hotels.com. The grounds are beautiful and well-taken care of. The beach area has loungers and umbrellas, they will set up...

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Helpful?
Thank Efren C
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the service and treatment you received from our personnel in general, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in a...

Reviewed 21 October 2016 via mobile

I've been visiting acapulco since 1979,1 love it and I always will , even with the bad rap acapulco always gets , I always have such a great time there , the crowne Plaza for me is one of the best hotels in acapulco , staff is always helpful and courteous , right to the manager Elvia , she's amazing...

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Thank pillow57
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you! We are so pleased to hear how much you love and enjoy the hotel and our service in general. Thank you for your preference. We do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director

Reviewed 8 September 2016 via mobile

As a loyal member of the Holiday Inn hotel chain, and its affiliates hotels, we booked our stay thinking that we were going to experience more of the same good quality as elsewhere. Boy was I wrong!..., I rescue the bellman who brought the luggage to the room. He was very courteous, and exuding happiness. An oasis prior to the...

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1Thank Mario V
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear Mario V, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us...

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Crowne Plaza Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 

Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Costa Club)
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $59 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco
Hotel Style:
#6 On the Beach Hotel in Acapulco
#7 Best Value Hotel in Acapulco
#10 Family Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Acapulco staff and other travellers.
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Questions? Get answers from Crowne Plaza Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was excellent, i asked for a king size bed and we got it with an ocean view.”
 of 5 bubbles wishuwerehere2017, 15 Feb 2017 | Read review
“Uneven numbers get the sunset, even numbers get the sunrise”
 of 5 bubbles SoakUpTheSun6, 7 Feb 2017 | Read review
“There is a construction on the west side of the building, so if you need it quiet, chose the other side.”
  • View from room
 of 5 bubbles Marina1867, 2 Feb 2017 | Read review
“try to ask for top floors facing Bay !!”
 of 5 bubbles stevenv_11, 18 Nov 2016 | Read review
“if you like to sit outside on the balcony ask for a room in the opposite direction of the sun setting as it is extremely hot”
 of 5 bubbles Tripster1964, 8 Sep 2016 | Read review
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