We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Crowne Plaza Acapulco

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Crowne Plaza Acapulco
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

874 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 352: English reviews
Laval, Canada
Reviewed 3 weeks ago

Acapulco Crown Plaza remains one of the best places to stay in the Bay of Acapulco! Yet ben here for as long as I remember still retains its appeal! One of the best staffs you will find in any Hotel they will always go out of there way to help! Stayed on 28th floor what a view simply amazing ,...

 Report
Helpful?
3Thank steven v
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel and destination during your recent stay with us, As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in a future. Elvia Zavala/Managing Director

Dallas, Texas
Reviewed 3 weeks ago via mobile

I went with my best friend to Acapulco for the first time and stayed at the Crown Plaza. From the moment we walked in everyone was very friendly, the staff couldn't be nicer. Easy check in which I booked through hotels.com. The grounds are beautiful and well-taken care of. The beach area has loungers and umbrellas, they will set up...

 Report
Helpful?
Thank Efren C
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the service and treatment you received from our personnel in general, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in a...

Reviewed 21 October 2016 via mobile

I've been visiting acapulco since 1979,1 love it and I always will , even with the bad rap acapulco always gets , I always have such a great time there , the crowne Plaza for me is one of the best hotels in acapulco , staff is always helpful and courteous , right to the manager Elvia , she's amazing...

 Report
Helpful?
Thank pillow57
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you! We are so pleased to hear how much you love and enjoy the hotel and our service in general. Thank you for your preference. We do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director

Reviewed 8 September 2016 via mobile

As a loyal member of the Holiday Inn hotel chain, and its affiliates hotels, we booked our stay thinking that we were going to experience more of the same good quality as elsewhere. Boy was I wrong!..., I rescue the bellman who brought the luggage to the room. He was very courteous, and exuding happiness. An oasis prior to the...

 Report
Helpful?
Thank Mario V
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear Mario V, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us...

Toronto, Canada
Reviewed 8 September 2016

We stayed for 1 week at this all inclusive. The room was clean and large. The a la carte restaurant was nice and the 1 night buffet out in the front of the hotel was tasty and had a wonderful view of the street and mountains. The regular buffet was not very good. There are no couches in the lobby...

 Report
Helpful?
Thank Tripster1964
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear Tripster1964, Thank you for your feedback and for choosing to stay with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am happy to read that you liked out clean room, a la carte restaurant and awesome view. I am sorry you were not...

Arnhem, The Netherlands
Reviewed 5 September 2016

Great location, right by the beach. Very friendly and help-full staff, big rooms with very comfortable beds, all rooms have ocean views. The Hotel is 'past' it's former glory but still in a very good condition, you can not get better value for you money!

 Report
Helpful?
Thank Amanda L
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director

Reviewed 25 August 2016 via mobile

We arrived to Acapulco around noon and we had a reservation at the Playa Suites next door but they treated us so badly at check in that I left the hotel and took my family to the Crowne Plaza where they treated us the way we deserve... Nothing more, nothing less... Check in was quick and practical, since we were...

 Report
Helpful?
Thank Rogelio M
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. We appreciate your valuable comments regarding the service and treatment you received from our personnel in general, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in a...

Los Angeles, California
Reviewed 17 August 2016 via mobile

I truly liked this hotel. At first I was skeptical but once we saw our room view. I was convinced ! The room was super clean. Osiris did a great job in keeping it impeccable. We were up on the 22nd floor. Timoteo our server at the restaurant was also excellent with his service. The beach view as we had...

 Report
Helpful?
Thank Magdalena1231
Crowne Plaza A, Front Office Manager at Crowne Plaza Acapulco, responded to this review

Thank you for expressing your experience at the hotel during your recent stay with us. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Rest assure that we will share your compliments with Osiris, Timoteo and Orlando. We will be happy to host you again...

Reviewed 16 August 2016 via mobile

This is not my first time stay at the crowd plaza Love this company they go beyond to make sure you are good costumer service is great The hotel is beautiful I was in the 28 floor amazing view walking distance to anything you want so many stores the grand plaza is walking distance the breakfast is very delicious Love...

 Report
Helpful?
Thank judy1800
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to hear that you enjoyed the Hotel room view and walk through the city to enjoy the stores and attractions. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director.

Reviewed 1 July 2016

Upon check inn they had a problem with our room and the number of guests per room even though I booked a junior suite and only had 2 adults and 2 kids. After check-inn we found the pull out couch to be very dirty and probably never even cleaned since a full tube of toothpaste and pumpkin seeds on the...

 Report
Helpful?
1Thank Romeoville60446
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We are very sorry to hear the situation you went through with the room assigned upon your check-in. Such service omission was not an appropriate action from our housekeeping and front desk personnel. Proper action has been taken to avoid this occur again. We will appreciate you can provide a contact number or e-mail to get in touch with you...

956 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (707)
Viewed
Dining (14)
Viewed
Room/Suite (80)
Viewed
Hotel & Grounds (144)
Viewed
Pool/Beach Area (93)
Viewed
View from Room (83)
Viewed
Bathroom (9)
Viewed
Family/Play Areas (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (281)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (218)
Viewed
Amenities (23)
Viewed
Beach (17)
Viewed
Pool (36)
Viewed
Dining (44)
Viewed
The Hotel (41)
Viewed
Two Double Beds (57)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Room/Suite (12)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (2)
Viewed
Dining (4)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Acapulco hotels
0.3 km away
Emporio Acapulco Hotel
Emporio Acapulco Hotel
#7 of 179 in Acapulco
954 reviews
3.4 km away
Grand Hotel Acapulco
Grand Hotel Acapulco
#15 of 179 in Acapulco
580 reviews
1.4 km away
Holiday Inn Resort Acapulco
Holiday Inn Resort Acapulco
#13 of 179 in Acapulco
325 reviews
Show Prices
Show Prices
Show Prices
1.1 km away
Fiesta Americana Villas Acapulco
11.8 km away
Pierre Mundo Imperial
Pierre Mundo Imperial
#9 of 179 in Acapulco
594 reviews
12.1 km away
Princess Mundo Imperial
Princess Mundo Imperial
#10 of 179 in Acapulco
1,488 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Crowne Plaza Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 

Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Costa Club)
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $69 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Number of rooms: 506
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Priceline, Booking.com, Travelocity, Expedia and Hotels.com so you can book your Crowne Plaza Acapulco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco
Hotel Style:
#2 Best Value Hotel in Acapulco
#6 On the Beach Hotel in Acapulco
#10 Family Hotel in Acapulco
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Acapulco staff and other travellers.
22 questions
Ask a question

See all questions (22)

Questions? Get answers from Crowne Plaza Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to ask for top floors facing Bay !!”
 of 5 bubbles stevenv_11, 18 Nov 2016 | Read review
“if you like to sit outside on the balcony ask for a room in the opposite direction of the sun setting as it is extremely hot”
 of 5 bubbles Tripster1964, 8 Sep 2016 | Read review
“Inspect the room prior to sleeping”
 of 5 bubbles Romeoville60446, 1 Jul 2016 | Read review
“most of the rooms has Ocean view”
 of 5 bubbles 795albertoh, 9 Jun 2016 | Read review
“The ocean view rooms are amazing. They are remodeling. Request a remodeled room!”
 of 5 bubbles 260cathrync, 31 May 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay