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Crowne Plaza Acapulco

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889 Reviews from our TripAdvisor Community

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Showing 353: English reviews
Reviewed 1 July 2016

Upon check inn they had a problem with our room and the number of guests per room even though I booked a junior suite and only had 2 adults and 2 kids. After check-inn we found the pull out couch to be very dirty and probably never even cleaned since a full tube of toothpaste and pumpkin seeds on the...

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Helpful?
1Thank Romeoville60446
Crowne Plaza A, General Manager at Crowne Plaza Acapulco, responded to this review

We are very sorry to hear the situation you went through with the room assigned upon your check-in. Such service omission was not an appropriate action from our housekeeping and front desk personnel. Proper action has been taken to avoid this occur again. We will appreciate you can provide a contact number or e-mail to get in touch with you...

Reviewed 9 June 2016

for the price its good. very good location nice room looking over the ocean live entertainment on the weekends my only issue was the small bathroom, and only one restaurant, I did not care to much about the room because I just used to sleep the Fitness center not good at all need to update all the equipment.

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Helpful?
Thank Alberto H
Crowne Plaza A, Director General at Crowne Plaza Acapulco, responded to this review

We appreciate taking the time to express your comments. 3 out of 4 restaurants are in service during the week, thus the pool menu. We will take action soon in regards to the equipment of the fitness center. It will be a pleasure to welcome you again in the near future . Best regards . Elvia Zavala / General Manager

Phoenix, Arizona
Reviewed 31 May 2016

I have been to Mexico many times and have stayed in places ranging from upscale beach-front hotels to scuba diving shacks. I am very familiar with the range of accommodations available in Mexico. I booked a week at the Crowne Plaza because I was visiting old friends in the city and did not want to impose on them for too...

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Helpful?
3Thank Cathryn C
Crowne Plaza A, Director General at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We are pleased to learn that you enjoyed the hotel so much and got familiar with the destination through the three very fun day trips you reserved, that’s the best way to...

Gatineau, Canada
Reviewed 25 May 2016

The week I was there its was wonderful, une semaine a ne pas oublier.The week I was there it was the festival of music trompette, drum dancing by the University of acapulco and school. magical Une semaine magique sans oublier le personnel. The personnel of the Hotel was worm and attentive at your demands, I salut Luca et rene they...

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Helpful?
Thank rrjad1
Crowne Plaza A, Director General at Crowne Plaza Acapulco, responded to this review

We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially, Elvia Zavala/Managing Director.

Berkshire, United Kingdom
Reviewed 30 April 2016

This was a lovely on the beach location with stunning views from the room. I stayed with my kids just after Easter weekend for 10 days. The room was clean, had comfy beds and ok bathroom but the shower in our room was quite weak, but I got by. The staff seemed friendly but we were room only so didnt...

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Helpful?
1Thank Nicky K
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear Observer1, Thank you for taking the time to review our property. We regret that the overall condition of the hotel and suite were a letdown during your stay. Please know that this is not reflective of our daily high standards. We hope that you give us a chance to change your perception of our hotel. Sincerely, Dianne L Case...

Washington DC, District of Columbia
Reviewed 31 March 2016

We stayed here during a peak week, Easter break but still managed to land a good deal. However, be forewarned that, if you have bad luck like we did, you'll inhale all the cigarette smoke from your neighbors and from the ventilation system (two nights we couldn't sleep, the smoke was so bad) and if that isn't bad enough, you'll...

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Helpful?
1Thank ChristopherOnTheMove
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. Please accept our apologise for the inconveniences you have experienced during your stay at our hotel. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. Guest security is our main concern as a brand hotel. We hope you give us the...

Mankato, Minnesota
Reviewed 24 March 2016

The motel is nice and the location is great. We had no problems at all. The best tip I can give you is to avoid this place during major holidays. The pool is jam packed and the elevators are worthless. Just when you think that no more people can be wedged into a car you are proven wrong

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Helpful?
2Thank mike m
Crowne Plaza A, E-commerce at Crowne Plaza Acapulco, responded to this review

We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff. We will be happy to host you again in the next future. Elvia Zavala/Managing Director

Reviewed 18 March 2016 via mobile

This was my second stay at Crown Plaza Acapulco. On our first night here a taxi driver ripped us off. We refused to pay and came on to the resort. Not only did the resort allow the driver to follow us on to the resort they also didn't stop him from harassing us/ following us around. The security made us...

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Helpful?
3Thank Jng8978
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear Jenny c, Thank you for staying with us and leaving us your feedback. I am happy to read that you regarded our hotel to be clean, staff very friendly and location convenient for your needs. However, it is unfortunate that issues with bar staff, security and managers service prevented you from fully enjoying your stay. Guest comfort and safety...

Montreal, Canada
Reviewed 17 March 2016

Hotel was good , i have a room in the 17th floor and the view was very nice, rooms was clean, hotel also , food some days buffet very simple but you alwas found something to eat, gym very small for the side of the hotel and 2 of the 3 walk machines where broken . My only complain are...

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Helpful?
Thank masis692016
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear masis692016, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room and cleanliness. However, we’re sorry we fell below your expectation regarding the beach area. While we understand that your stay was not 100% satisfactory, we would hope that you...

Murphy, Texas
Reviewed 12 March 2016

Thirty years ago I stayed here on my first vacation to Mexico. Staying here again brought back memories but also a strong feeling that Acapulco has long been forgotten as a vacation destination for most. Clearly the views of the bay are still amazing. The hotel rooms are satisfactory but really dated. The staff is efficient but not particularly outgoing....

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Helpful?
Thank rslot
IHGService, Guest Relations Manager at Crowne Plaza Acapulco, responded to this review

Dear rslot, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the views. However, we’re sorry we fell below your expectation regarding the rooms being dated. We will look into these concerns. We take all reviews positive and negative very seriously, and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Crowne Plaza Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 

Additional Information about Crowne Plaza Acapulco

Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Costa Club)
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $68 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Acapulco 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco
Hotel Style:
#6 On the Beach Hotel in Acapulco
#7 Best Value Hotel in Acapulco
#10 Family Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Acapulco staff and other travellers.
23 questions
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Questions? Get answers from Crowne Plaza Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to ask for top floors facing Bay !!”
 of 5 bubbles stevenv_11, 18 Nov 2016 | Read review
“if you like to sit outside on the balcony ask for a room in the opposite direction of the sun setting as it is extremely hot”
 of 5 bubbles Tripster1964, 8 Sep 2016 | Read review
“Inspect the room prior to sleeping”
 of 5 bubbles Romeoville60446, 1 Jul 2016 | Read review
“most of the rooms has Ocean view”
 of 5 bubbles 795albertoh, 9 Jun 2016 | Read review
“The ocean view rooms are amazing. They are remodeling. Request a remodeled room!”
 of 5 bubbles 260cathrync, 31 May 2016 | Read review
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