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Playa Suites Acapulco

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289 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Reviewed 25 August 2016 via mobile

It all began with the guard that oversees the cars entrance, in the most rude manner told me to give my car to the parking people after he didn't even bothered to tell me that the valet is mandatory for all cars, there is no shade at all so the cars get all the sun directly all day... After I...

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Helpful?
Thank Rogelio M
Berkshire, United Kingdom
Reviewed 30 April 2016

I stayed here with my children over Easter weekend for 3 days. Its a lovely location but the hotel is a complete dump, calling the rooms suites and saying they have a kitchenette is a joke! It looks like it was built in the 70s and that is the way it has stayed, nothing seems to have been done since...

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Helpful?
Thank Nicky K
Fernando_Robledo, Gerente at Playa Suites Acapulco, responded to this review

Thank you for you review, I’m sorry about your problem on eastern week, I had no reports or comments about the delay to send clean clothing to your room. Some appointments about your staying we don’t promote kitchenette on the suites, and we have elevator presence just trying to give a better service. I’m glad that you said the mattresses...

Toronto, Canada
Reviewed 3 April 2016

we had a great time, this was our second time here. the views from our balcony were second to none. very clean hotel, great staff. lots of activities.great food, very safe,basket of fruit and wine waiting in room when we checked in. 30 degrees everyday, sun shine, plenty of room on beach and around the pools for relaxing and lounging....

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Helpful?
1Thank hatgloove
Fernando_Robledo, Gerente at Playa Suites Acapulco, responded to this review

Thank you for your preference we hope to see you soon.

Heredia, Costa Rica
Reviewed 17 March 2016

Have a very good location, near to many places, the attention from the staff was acceptable, no too kind but good, the room was old, not very clean, the refrigerator was dirty, with a very bad smell and was broke, we can't use it, the towels was very old with a lot of patches, also the toilet paper looks and...

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Helpful?
Thank Diego C
Fernando_Robledo, Director General at Playa Suites Acapulco, responded to this review

Thank you for coming we are improving and we love that you can see the improvements give us the opportunity your next time on Acapulco.

Toronto, Canada
Reviewed 4 March 2016

We didn't pay much but we also did not get much. The pool was in need of repair, dirty and shallow. The pool swim up bar was all apart and falling apart. Was not in use for years. Pictures show totally different. The rooms were decent and we actually moved up facing the water to help our trip. There was...

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Helpful?
Thank Lucy K
Toronto, Canada
Reviewed 27 February 2016

I spent a month at this resort and I loved it. I don't understand what people are saying in regards to being old. It is very clean and the staff go out of their way to help and accommodate our needs. I would go back in a heartbeat and look forward to seeing Pablo, Carlos and Felipe. People's expectations are...

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Helpful?
Thank denysetdufour
Reviewed 23 February 2016

This place fell way short of a beach front hotel. I was not expecting a high quality hotel but I was not expecting a low quality place either which is what I felt I received. My room was beyond old. They should of put a padlock on it and forgot about it. I came for a two week stay and...

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Thank Ran V
Pasadena, California
Reviewed 29 December 2015 via mobile

This hotel is awful from the top to the bottom, if I can give half star I've been very happy; the front desk was a mess, unorganized, the manager was rude, took me 2 hours to get a room; rooms are old, filthy, disgusting, the bathtub completely cover with mold; I couldn't get another room since all are the same,...

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1Thank MARIA M
Mexico City, Mexico
Reviewed 4 November 2015 via mobile

I used to stay at this hotel at least once a month 25 years ago, and looooved it. This time, it was not what I expected! The hotel looks just like it did 25 years ago, everything looks runned down, a bit dirty and the pool area is too small for the number if guests that can be at the...

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Helpful?
1Thank MexAdv
Toronto, Canada
Reviewed 23 October 2015

If you like sunshine, games, singing and dancing this is where you need to be. The suites are large with separate sleeping quarters. They come complete with kitchenette if so desired. The rooms are cleaned on a daily basis with plenty of towels. Beautiful stores within walking distance. Wifi used to be in the lobby, restaurants, beach area, and sometimes...

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Helpful?
Thank juventin0

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Room Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of the Bay of Santa Lucia, one of the most beautiful in the world, located in the Condesa beach also known as El Morro, which has become famous for the diversity of aquatic and recreational activities. On the main Costera Miguel Alemán and part of the area with the most important tourism and port effervescent ... surrounded by the best restaurants, discos ... as well as modern and trendy shopping malls, traditional craft markets, shops, other points of interest and fun for visitors. Just 35 minutes from International Airport ... more   less 

Additional Information about Playa Suites Acapulco

Address: Avenida Costera Miguel Aleman No 123, Acapulco 39670, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: $57 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playa Suites Acapulco 4*
Number of rooms: 502
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Also Known As:
Playa Suites Acapulco Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Hotel Style:
#12 Top resorts Hotel in Acapulco
#12 Luxury Hotel in Acapulco
#31 On the Beach Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Playa Suites Acapulco staff and other travellers.
5 questions
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Suttons Bay, Michigan, United States

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Questions? Get answers from Playa Suites Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“look when you get there”
 of 5 bubbles 378lucyk, 4 Mar 2016 | Read review
“Ask for higher floors.”
 of 5 bubbles denysetdufour, 27 Feb 2016 | Read review
“Find another hotel”
 of 5 bubbles 33ranv, 23 Feb 2016 | Read review
“Pool or ocean views.”
 of 5 bubbles juventin0, 23 Oct 2015 | Read review
“HIgher floors have less noise”
 of 5 bubbles rachthi25, 15 Jul 2015 | Read review
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