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Secrets Huatulco Resort & Spa

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Traveller (8732)
Pool & Beach (1514)
Room & Suite (1295)
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About

#3 of 4 all-inclusives in Huatulco
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Secrets Huatulco Resort & Spa - Enchanting. Secluded. Divine. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Great View
Trendy
Languages Spoken
Spanish
4.5
4.5 of 5 bubbles8,378 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Secrets Huatulco Resort & Spa boasts a picturesque setting that guests adore, nestled close to stunning beaches with breathtaking views. However, many visitors have noted that while the rooms and common areas are clean, the resort suffers from dated decor, noise disruptions, and a need for maintenance. The service receives mixed reviews, with commendations for staff friendliness contrasted by reports of inconsistency, particularly regarding poolside service. Additionally, some guests feel that the resort does not offer good value, criticizing overpriced services and underwhelming food options.
Location
Picturesque
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Relaxing
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8,378Reviews821Q+A100Room tips
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Coleton H wrote a review Apr 12
1 contribution
+1
The reviews on this place are really petty. I was getting worried about our trip after reading so many poor comments. I will say the resort shows signs of aging but it is still an amazing resort with amazing staff. I never saw one staff member not busting ass and doing the best they could. Shower had better pressure then my shower at home. Never had issue with wifi even on the beach. Now to address some things I read . Yes if it is 33+ degrees the sand gets hot .. sorry they don’t have a AC for the sand LOL. Read rooms are hot and stuffy and even had a lady in the elevator said hers was “broken” all night. If you crack open the sliding glass door you will hear a ping. That’s the AC shutting off and when you close again you hear it turning on. Like stated before it’s very hot in Huatulco especially in April it only makes sense they don’t want to waste power cooking the outside so keep doors shut and will have no issue. Beach chairs and umbrellas are easy to come by but poolside can be tricky that would be my only “complaint” . Back to the staff , I wish I got everyone’s name but unfortunately I could not so for the ones I remember Erik at spice was awesome and made us laugh every time we ate there even if he wasn’t our server. The gentleman who wear VIP services on there shirt I am blanking on there names but I was worried they just wanted to sell and get commission but that’s not the case. I didn’t book one excursion through them and EVERY single time I saw them it was nothing but good vibes and nice conversation. The cooks at castaways again blanking on names , people complaining about how hot is it well imagine standing behind a hot grill all day on top of that, they did with a smile on there face. My two favourites would have to be the boys who on the beach who help with the paddle boards and kayaks, Aberham and Alejandro are amazing and you can’t teach what they have. They are genuinely good people who like to see others smile. I will try and bring the kindness I experienced at Secrets huatulco back home with me . It was our first time but won’t be our last . Looking forward to returning !!
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Bring water shoes for beach, couples bring a bottle of sunscreen PER DAY if you run out the gift...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded yesterday
Dear customer, we sincerely thank you for your incredible review of your recent visit to Secrets Huatulco Resort & Spa. We are happy to know that we exceeded your expectations and that you enjoyed a memorable stay. We are committed to providing exceptional service to ensure that every guest feels cared for and cared for at all times. We will pass on your compliments. We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness. Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Curious770689 wrote a review Apr 11
1 contribution
We really enjoyed our stay at Secrets. For food, Castaways and the French restaurant were the best. Service was very good everywhere. We also really enjoyed the activities - Abraham took us on a great kayak and sailing tour. Would definitely recommend this resort!
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded yesterday
We appreciate you sharing with us your incredible experience at Secrets Huatulco Resort & Spa. We are pleased to know that you enjoyed your stay in this heavenly place. We hope that the unforgettable moments will remain as great memories and when you want to come back, we will be with open doors to welcome you and give you new moments of happiness and romance. Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anne F wrote a review Apr 10
Coquitlam, Canada1 contribution
Staff mostly very friendly. Very peaceful and relaxing. Views r lovely. Definitely not a 5 star hotel. Food was not up to Secrets standard at all. We were extremely disappointed with the food. Rooms were nicely cleaned but sometimes only cleaned between after 5pm. I would definitely return to Huatulco but not to Secrets Huatulco.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded yesterday
Dear guest. Thank you for sharing your comments. Our commitment is to satisfy the expectations of our clients; on this occasion it was not possible to fulfill yours regarding our gastronomic offer. We truly regret not having had the opportunity to take the necessary actions to improve this when you stayed with us. We have sent your observations to the corresponding department for the review of our quality standards and we thank you for the opportunity for improvement that your words offer us. We would certainly like you to return to our resort and witness for yourself the new improvements that we’ve implemented. Until next time, we remain at your faithful service, Adrián Bohorquez eConcierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessa P wrote a review Apr 9
1 contribution
+1
Flew in April 3rd, every day was amazing, weather was great! We chose a preferred club package, I would highly recommend because of the perks. William was an amazing host, pool side, beach, he took care of us and made us feel like family! He set us up and gave us a great pooo side experience. Jorge cooked the best pizzas beach side WOW! Bernardo at the lobby was great to talk to and gave us great advice on where to go and how navigate down town. The shows were amazing and authentic, there was even a pool side fire show! I would 10/10 recommend. We will be back for sure!
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Date of stay: April 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Ask for different pool options. You will always find a beach chair, but bring sunscreen, it’s hot!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded 4 days ago
Thank you very much for taking the time to write this kind review about your recent experience at Secrets Huatulco Resort & Spa. We are excited to read that your recent holiday was a great experience where you enjoy a pleasant and fun time. Thank you for your kind words about our team's warm attention, especially from Bernardo, William and Jorge. They are all committed to transforming our guest's stays into unforgettable experiences. Be certain we will share your review with them and they'll be delighted to hear your comments. You can be assured that we will continue to place ourselves at your faithful service for all your future wishes. Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeterfan026 wrote a review Apr 8
Winnipeg, Manitoba74 contributions17 helpful votes
+1
We just returned from a week long stay at Secrets Huatulco. We had a swim out room in building 6 which is right in front of the activity pool. There is water aerobics at noon and then volleyball…nothing else going on for pool activities. Drink service was pretty good and a special mention to Isaul who was fantastic. The swim out is the way to go to avoid the chair game and actually be able to sleep in on your vacation. We saw pictures being taken twice over the week but no towels were ever removed from loungers. Why they make you sign a form saying you acknowledge them removing your stuff past 30 minutes is beyond me when they don’t enforce it. The maintenance workers work very hard cutting and watering grass. We tipped them more than once and they were very appreciative. Our room was cleaned daily and it was excellent. Turn down service is nice. The minibar restock needs improvement because we literally had to ask for snacks and drinks daily which really should be automatic. The food was ok. The best meal we had was the Teppanyaki at Spice. I feel the food was better at Dreams. You won’t starve and there are numerous choices but it’s just ok. We also didn’t really notice any of the cosmetic issues people have complained about. Yes the resort is older but it is exceptionally clean and maintained well. We would stay here again!
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Pay extra and get the swim out
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded 4 days ago
It was an honor to receive you and we thank you for sharing your comments with us following your stay at Secrets Huatulco Resort & Spa. We are very pleased to read that you are a repeat traveler of this beautiful destination in Oaxaca and that in general you enjoyed a nice stay at our resort. Thank you for taking the time to share your feedback on this site, which gives us the opportunity to evaluate our performance through your feedback and helps us continue to improve our resort. For us there is nothing more satisfying than the complete satisfaction and hope to welcome you again in the not too distant future and show you the improvements we have made thanks to your review. Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Justin S wrote a review Apr 7
1 contribution1 helpful vote
I have no reason to waste my time and duplicate other bad reviews (except for there’s a 200 word minimum) because they’re all spot on. I have no idea how someone could say the food was good as it was very far from it. Other major issues were the shortage of pool towels and the fact patrons reserve pool chairs hour prior to using them.. completely ridiculous. Staff were great, drinks were good, views were amazing, spa was unreal but the food was a deal breaker.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded 5 days ago
Thank you very much for visiting us and for sharing your feedback. We are very sorry for not meeting your expectations. Just as there are detractors of our gastronomic offer, as you know, there are many success stories in which we have been able to provide a complete and positive experience to all our visitors, including in the culinary sense. We understand from experience that it is a matter of taste and opinions in this regard are subjective to each individual. We also apologize if you felt we did not do what was necessary to address the issue of lounge chair availability. This can become a challenge during busy seasons. Within everything, you were able to recognize some positive aspects of your visit such as the magnificent views, quality of drinks, spa and of course, the wonderful service of our staff. We would have liked these aspects to have given us points in your review. We sincerely thank you for taking the time to share your overview with us, and we sincerely hope that we will have the opportunity to host you once again at some time in the future. Regards. Adrián Bohorquez eConcierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Truman W wrote a review Apr 6
24 contributions19 helpful votes
The distribution of ratings are about right. There are some things that just dont make the full 5/5 grade and that will depend on your tastes and expectation. On the whole , its a great resort in the "All Inclusives' category. But on the Secrets scale (and if you have been to other Secrets resorts)- it will fall just under the "5 Star" rating that others set the bar (e.g.. Secrets Los Cabos). A few notes then: Pools: 2 gigantic pools and a smaller 'jacuzzi' pool. Note you ll have to get up really early ~6 to 7 am to 'reserve' your favorite pool spots by placing either the pool towels or your belongs. PS. they are monitoring to make sure your spots are legitimately used and not held idly. Beach: Not advisable to swim in due to strong currents. But it makes for a beautiful stroll along its crescent. There is a smaller beach to the left of the trail. Follow the well worn trail and you cant miss it. Restaurants: Only one of them requires a reservation and its for Teppanyaki table seats. BOOK IT ASAP at the concierge, they will go fast. On the restaurants themselves: Oceana (seafood) - Good. Nothing to write home about in ambiance or of the meal. Bordeaux (French) - nice presentation, all dishes good, excellent house wine, but the Filet Mignon main course was a letdown. Tasted like over- marinated brisket. Castaways Steakhouse- the steak (beef quality) will be different from what you might expect. The open, seaside view though is gorgeous in the evening Spice (teppanyaki)- your typical teppanyaki show and freshly made meal before your very eyes. Overall very good meal and presentation. Tamarindo (Mexican)- This was the Best restaurant. Ambiance, live singers and unique Oaxaca dishes. Having a Mexican dinner in Mexico is as authentic as it gets. Breakfast & lunch: The Market cafe for breakfast does not have as many options as one might expect. Their lunch menu though is a step up and The Castaways for lunch is a good option as well. The barefoot grill offers freshly made-to-order pizzas which is very popular. Burgers and fries were so-so. 24hr room service: Prompt but note limited options- basically burgers /hot dogs /wings/ and stale fries. Gym: Not centrally located area, and challenging to walk to. This was a minus. Nightly Entertainment: Largely centralized to the sky Bar. The music spreads every where but it does shut down before midnight so no noise issues. Accommodations. No issues. Housekeeping was consistent and thorough. Comfortable King sized bed and plenty of pillows. Some people have complained about the decor. Frankly, I dont know what the issue is. Staff and Service: No complaints here. Everyone courteous through out. Really hard working people like Veronica( the egg station lady), the drink servers by the pool, the baggage handlers etc. A simple request at the front desk to change out the defective hair dryer was done by the time we walked back to the room. Do tip the staff at your discretion, they are appreciated. The bottom line: It s a resort that will meet your expectations for a mid to higher end in the world of all inclusives. You ll find it doesn t quite hit the mark in all areas for the full 5 star rating described by your travel provider. But its a very decent choice especially if you get it at the right price point. Two thumbs ups - we had a great time. SM and TW Canada
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Date of stay: March 2024
Value
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Location
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Service
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Trip type: Travelled as a couple
Room Tip: Get up early for pool spots..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded 4 days ago
Thank you SM and TW very much for taking the time to share this fantastic review regarding your recent visit to Secrets Huatulco Resort & Spa. Allow us to thank you, on behalf of all the team for your recent visit to our resort and for sharing this kind review regarding your experience. We are pleased to read that the service provided to you within the Resort was excellent and that the team were very kind in assisting you. Also, to discover the beauty of this beautiful setting. Thank you again for your lovely review. We hope it is not too long before I welcome you back to this your home away from home. Kind regards, Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shane R wrote a review Apr 5
1 contribution
I recently stayed at Secrets and taught yoga to guests for 3 weeks. In that time, I really got to know many of the staff. They are BY FAR the greatest thing about this beautiful resort. They made our stay so much better. They welcomed us so warmly with big smiles and such genuine kindness. They share how much they enjoy their work and it truly showed. I would like to shout out the following staff in recognition of their exceptional customer service: Ricardo who serves on the beach, Otto who felt like family to us, Guillermo from Cin Cin, Salbadar the pool server, The animation staff (Abraham, Alejandra, Ximena, Alejandro, Daniel, Amir) Madeline from Coco Cafe and her kind heart, Didier and Rodrigo from the Market Cafe. To Secrets Management, take care of these beautiful humans because they are taking care of us :) WE cannot wait to come back!!
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Date of stay: February 2024
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Location
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Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Get ready to C H I L L O U T!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded 1 week ago
Many thanks for your preference and for taking the time to share such a wonderful review about your recent visit to Secrets Huatulco Resort & Spa. We are glad to know that you had great experiences during your time with us. It was our pleasure to provide a delightful experience and be certain that we have shared your comments with our colleagues you kindly mentioned by name in this review as it shows our consistency in maintaining the Secrets Resorts brand standards. We hope to welcome you back soon for another enjoyable stay in Huatulco. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you. Warm regards, Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Passport52260915023 wrote a review Apr 5
Manitoba, Canada1 contribution1 helpful vote
+1
My wife and I stayed at Secrets Huatulco in April of 2024 and we had the absolute best time ever. We have traveled to many resorts in the last 20 years from Canada and this experience has been our absolute favourite so far. The facility sits in its own private bay with stunning vistas and beautifully natural surroundings. The environment is stunning. We’ve seen more varieties of colourful birds on this trip than the previous 19 years of travelling South for winter vacations. Our check-in process went extremely well, Brenda at the front desk welcomed us and gave us a tour of the available rooms for an upgrade. We settled on a suite with a pool in building 1. The view from our room is second to none. Amazing. With our upgrade we had access to the a la carte breakfast restaurant called Castaways. Castaways is by far the best view for breakfast, lunch and dinner. At Castaways you will be welcomed by Ivonne and Alondra who are awesome hosts. Each morning we are greeted with genuine happiness and hospitality. The staff who serve in the restaurant are also amazing. Gabriella, Adilene, Heidi, Ruben, Justino, Anderson and Carlos were so pleasant and friendly to my wife and I. I cannot stress this point more; Ivonne and the team at Castaways for are the best!! The food at castaways is so good, we did not feel the need to go to the buffet for breakfast because the view of the bay in the morning is so beautiful. We also went to castaways for lunch for the majority of our stay where they serve fresh and delicious lunch options. On our second to last day at the resort Ivonne informed us in the morning that the chef Marina, wanted to make us something very special for lunch later that same day. So we accepted the offer and when we went for lunch we were served the BEST meal we’ve had on our trip. (See pictures). The attention to detail at castaways is something we haven’t experienced anywhere else ever. They are awesome. Thank you so much for making us feel so welcome there; we truly miss you all!!❤️ Secrets has a no wristband policy so that is awesome. They also have a no reservation policy for your evening meals and there are a lot of options for you to choose from. Some of our favourite evening meals were had at Cin Cin (Italian Restaurant) where we met Daniel our server who has a very unique personality. He’s great! The chicken parm is very tasty and the salmon is also amazing here. If you like salmon you cannot go wrong. At Bordeaux (French restaurant) the Duck was very nice and the Beef was good too, I unfortunately don’t remember the name of the young man that served us but he was very entertaining as well. I’ll update the review if I remember his name. Sorry bud, but you do kinda remind me of buddy holly for real! The restaurant called Spice is the Asian fusion and our servers there were Juventino, Erick and Felipe, we loved the vibe inside the restaurant and we had some of the best wontons ever. Thank you guys. You made our time there very special. Even when the bat came flying in there. Remember that Erick? (lol) Around the pool and the rest of the facility we were served by Adriana, Salvador, Hector, Fredi, Angel, Angela, and so many other wonderful servers. They all deserve a huge round of applause for being out there, day in and day out making everyone feel comfortable. A shoutout goes to Otto, who worked hard to make sure our friends had access to loungers around the pool. We hope your boys are doing well my friend! Omar at the sky bar makes a wonderful chocolate martini and I want to give a shout out to Antonio in the club lounge for the drambuie on the rocks. Thank you very much! Nancy and the team at the lobby bar are so sweet and always greeted us we a smile and last but not least, Patricia, who worked tirelessly everyday to make our room up with beautiful flowers in the bathroom and always make the bed so nicely for us. Thank you Patricia. If you enjoy hot weather, good food, attentive, friendly and caring staff who go above and beyond to make sure you are happy, you should go to Secrets Huatulco and let them take care of you. Take in the views, enjoy the sun and don’t worry about anything because the team here will take care of everything.
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Date of stay: April 2024
Value
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Location
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Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded 1 week ago
Dear gust, thank you very much for sharing your complete analysis of your couple vacation at Secrets Huatulco Resort & Spa with the world. After reading your in-depth review, there really isn't much more that I can add. Your descriptions are spot-on throughout, and your suggestions, or room for improvement, are worthy of extra analysis by our management team. We are delighted to read that you found our cuisine, surroundings and facilities to be amazing and beautiful. But the talented persons who administer the flow and rhythm of the organization are to be truly commended for doing so in such an effectively elegant manner. They are professionals in their respective fields, and at the same time, they make you their #1 priority. And you can be assured that they truly appreciate that you selected our resort and will continue to reward you with their gracious efforts in the future. As always, we remain at your faithful service, Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jason G wrote a review Apr 4
Burlington, Canada7 contributions4 helpful votes
Went to Secrets from tuesday to tuesday & for some reason it was a bargain & seeing we were staying at dreams last time same dates we were interested in adults only hotel rather families to discover this is the only adults only in huatulco . reading other reviews after staying here i see some valid points now & at most are accurate in many ways. The Good. -The Views, after coming throught the main lobby the catwalks views are one of the best i've seen anywere , & i have been to many places 3 times a year. - Rooms all have views and are pretty nice inside, could use some updateing and fresh paint on the walls but the views make them not look as bad, lol - A la carte"s are many there and you'll find something you'll like, only try'd 3 of them Mexican, Itailian & French all very good but mexican stood out for us seeing as that menu had alot of vegatarian options on it and the food was top notch,.. TRY THE CRIKETS THEY OFFER, TASTE GOOD. French also for me stood out and service was really good at all so tip these people, they deserve it and make it much more enjoyable. -Beach was very nice but hot as hell and little rocky in spots but clear water for pacific you could see fish if snorkling, around west side of beach is rocks covering the ocean -Beach seating was attainable on the right side less people go to due to server doesn't come much down there and most get bothered, not really his fault that strech the sand is scorching hot bare feet cant handle so be prepared to get some of your own, but the left side more cramded get up early to get those. -Pool seats are nice around pool but get up early, and i mean early to get them, everyone is up around 6 and going fast, shout out to a travel friend bob for reserving mine in the morning in the quit pool. -Pool bar is small for good place for drinks sitting relaxing but gets busy 3 rows deep of people sometimes. - Castaways for lunch is a la carte and good options with awesome views of bay - Buffet was alright but lacked options, poor eggs lady runs her butt off seeing as most people get ther early and its small, if you wait till 8 the mexican opens up and i recomend there, they made us eggs benadict and its was good with more mexican breakfeast options there -Drinks are good but glasses are suspect, watched at the pool bars returned glasses being hand washed and not the best, may i recomend getting bar glass dishwashers, thought they were pretty common in places -Maid service was good and cleaned rooms early so if you didn't have your room button off can't blame them. -Mini bar was full every day but was very small and held limited things 2 beers, sodas, and water -Peaceful and quiet, not a party place loud with young people -Weather is really good, very intense sun so bring 3 bottles of lotion you will need it -The pools are really good 1 being quiet and the other with the pool bar a little more party & it's true the tiles are missing in many spots and is crazy to repair without draining and retile everywere which is pretty big either of them so dealing with it isn't a deal breaker -Gym is small but does the job, but when busy makes for a unpleasant experience -Coffee Shop is good but needs more servers, mornings get busy with every needing there coffee fix and waiting for esspresso for 20 minutes sucks with one person making endless drinks. Check in was good and fast but BEWARE OF CLUB MEMBERSHIP sales right off the hop, just say no thanks to ther tour and you'll go to your room fast, if not and go for free stuff, well tough luckfor you... lol Didn't take peferred club seeing as theres not much more to offer but little rooms with drinks & snacks and a a la carte breakfest at castaways, -Cleanliness was good staff did what they could considering guest habits The Bad -Glass situation at pool bars needed to be cleaned better from what i watched and one night got a little gut ach with my wife after drinking margiritas . -towels didn't come till 7 and went fast due to people trying to reserve seats with 4,5 towels and they put more in there rooms to reserve at 5, 6 in the morning, i kid not. -Main Buffet needed more options and to remove the glass from items to cut down on line ups from egg station & 2 people working -upkeep on property, needs alot of work, not at a secrets standard i'm use to like cancuns or puerto vallarta's , hole's in ceilings of walkways, paint needed and chairs on decks need changing. -Not many vegatarian options -Drinks needed more booze in them -Pool Seating, by 7am most seats were taken -right empty further beach seat service sukd Overall this resort i would stay at if i got it at the same deal i got it for this time.. $1989 per person, the bad points were minor to me, more to my wife which she has points for her grips ans as well "PLEASE" if anyone loves cats which i do there is a nice female outside the barefoot grill in the morning around 7,8 and she loves smoked salmon , theres a plate of it beside the egg station, cut up some and put it in a to go coffee cup, she loves it and water fater ti wash it down.. thank you i give it a 4 ot of 5 and worth under 2000$ grab it, this is a part of mexico still undiscovered and worth seeing, not everyones complaints are good one's but some are true & what it really comes down to is try it & see .. trust me it's not the worst or close so bare with the little and enjoy the time
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Date of stay: April 2024
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Trip type: Travelled as a couple
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Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded 1 week ago
Thank you for taking the time to share your feedback with us. We are very pleased to know that the vast majority of aspects of your stay were enjoyed. While we're pleased to hear that you had an overall enjoyable stay, your feedback is valuable to us as we continuously strive to improve our services and amenities to better accommodate our guests' needs and preferences. We understand that every guest's experience is unique and we're committed to addressing any areas where we can enhance our offerings to ensure a more satisfying stay for all our guests. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience that exceeds your expectations. Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$477 - C$1,121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets huatulco hotel huatulco, secrets huatulco resort and spa
LOCATION
MexicoSouthern MexicoOaxacaHuatulco
NUMBER OF ROOMS
399
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Secrets Huatulco Resort & Spa - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Secrets Huatulco Resort & Spa
Which popular attractions are close to Secrets Huatulco Resort & Spa?
Nearby attractions include Buceo Scuba Huatulco (7.9 km), Tangolunda Bay (5.1 km), and Playa La Entrega (7.9 km).
What are some of the property amenities at Secrets Huatulco Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Secrets Huatulco Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Huatulco Resort & Spa?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Secrets Huatulco Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Huatulco Resort & Spa?
Conveniently located restaurants include Aroma, Terraza del Mar, and Marea.
Are there opportunities to exercise at Secrets Huatulco Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Huatulco Resort & Spa have airport transportation?
Yes, Secrets Huatulco Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Huatulco Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Huatulco Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Secrets Huatulco Resort & Spa have any great views?
Yes, guests often enjoy the harbour view available here.