Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Secrets Huatulco Resort & Spa - Enchanting. Secluded. Divine. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish
Location
Seccion Hotelera Bahía de Conejos Lote 8, Huatulco 70989 Mexico
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Secrets Huatulco Resort & Spa boasts a range of amenities that have received appreciation from guests, including attentive poolside service and rooms with ocean views, although some have mentioned the need for room maintenance and towel availability. While the staff's dedication is often praised, there are occasional mentions of understaffing and service inconsistencies. The atmosphere offers a mix, with lively entertainment that some find too loud.
Cleanliness is generally celebrated, yet there are notes on the timeliness of cleaning services. Despite the hotel's praised location, some travelers question the value, pointing to costly extras and underwhelming food and amenities.
Location
Secluded
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Overall a great resort, our second time there as we went the same time (Nov) last year. The location is spectacular and its secluded bay offers easily the best beach of any resort we have been to and we have been to many all over the Caribbean and Mexico. The food is best in class for the price point of the stay. Rooms are very nice we were in preferred and all resort rooms are ocean view. All the people there are gracious and accommodating, too many great people to list but here are the top standouts in no particular order: Zara our UVC representative Angel also from UVC Luis our waiter from Spice Last but certainly not least Daniel from Cocco Cafe All super people, we stayed 7 nights would have liked to stay 10 but WestJet out of Toronto only flies in and out on Fridays. Overall a great holiday only two minor annoyances to speak of, firstly our bar fridge didn’t work well, asked for maintenance to come but it never got any better, so no cold drinks in our room luckily a bar was not far away from our room. Judging by the rust on the fridge door I think it was past its prime and didn’t understand why they just didn’t swap it out. Secondly while housekeeping does a fantastic job of cleaning our room they just don’t do it every day despite ensuring our red light ( do not disturb) is off. We ran into this on our previous visit a year ago and went 4 days without the room being made up not a tremendous deal for us but it is for some people and it didn’t stop us from coming back This time they missed 2 days and Secrets are suppose to offer a turndown service in the evening , they only came once. It appears to me they are under staffed in this department as I see them at 8am around the resort and still see the same people working away at 8pm every day. This is an issue the resort needs to address as I see they are over staffed in some other departments
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded Nov 26, 2024
Dear Mr. David Thank you very much for your kind review and for choosing our resort for your stay once again. We are delighted to hear that you enjoyed your second visit, especially our spectacular location and beautiful private beach, which is a standout feature for our guests. We are proud that you found the quality of the food and rooms to meet your expectations, and that our team made your stay even more enjoyable. Thank you for mentioning Zara, Angel, Luis, and Daniel! They will be thrilled to know they made such a positive impact on your experience. We regret the inconveniences you mentioned with the fridge and housekeeping service. We take your feedback seriously, and while it’s not common for guests to experience these issues, we have already passed your observations to the relevant team so they can take them into consideration and improve these areas. We apologize for any inconvenience this may have caused and appreciate your understanding. We value your feedback and look forward to welcoming you again on your next visit. Adrián Bohorquez eConcierge
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This was my second couples stay at Secrets Huatulco, and we noticed many improvements in our experience. The quality of restaurant dining was better overall and more consistent. The entertainment was better overall, especially the Christmas and New Year’s Eve shows, which took place on an outdoor stage rather than in the theatre. The live band was exceptionally talented. This resort likes events, such as outdoor taco night or al fresco buffets.
There is a lot to like about this resort; it is the only hotel on Bahia de Conejos, so there is a lot of seclusion and space on the beach. Every room has an ocean view. There is lots of space around the pools, so there is no rat race for chairs or towels like other places. There are very few Balinese beds or private cabanas available. The public areas are cleaned constantly. The beach is swimmable and walkable. Housekeeping will make up the room in the morning and again in the evening. Staff are very attentive and accommodating.
The hotel is very vertical: most of the common areas and restaurants are on the top level, and the pools/beach are at the bottom level, so there can be a wait, particularly if any of the three elevators are out of service.
The Barefoot Grill is a standout; they will make tortilla chips and other pool eats fresh and to order. Chips will be served with a fist-sized scoop of fresh guacamole, and the burgers are fantastic. Cin Cin (Italian), Bordeaux (French), Tamarindo (Mexican), and Oceana (seafood) were excellent on this trip.
We did use the spa, and it is high-quality. The hydrotherapy pool has the best views of the bay.
We have been to other Secrets, and though Secrets Huatulco may not feel as opulent and luxurious, it makes up for it in the things that we value: peacefulness, spaciousness, relaxation, and breathtaking views. Entertainment options are more limited in Huatulco because the pool of local talent is shallower compared to Cancún. I am not sure why so many people think it is dated; I recall the resort opened in 2011! Everything worked fine in the room, and it was quiet, though the furniture was pretty plain.
A shoutout to Alejandro and Amir on the entertainment team as they were a hoot.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded 4 weeks ago
Dear guest Thank you so much for taking the time to share your thoughtful review and for choosing to return to Secrets Huatulco for your second couples stay. We are truly grateful for your continued preference, and we are delighted to hear that you noticed the improvements during this visit. We are thrilled that the dining experiences exceeded your expectations, with the consistent quality of our restaurants and the enjoyable outdoor events such as the taco night and al fresco buffets. Your praise of the Christmas and New Year’s Eve shows, as well as the talented live band, truly warms our hearts. We’re also pleased that you enjoyed the tranquility of our beach, the spacious pool areas, and the attentiveness of our staff. Thank you for your kind words about the Barefoot Grill, the spa, and our beautiful ocean views. We are happy to know that the things you value most—peacefulness, relaxation, and breathtaking views—made your stay special. We will certainly share your compliments with Alejandro, Amir, and the rest of the team, who are always dedicated to making our guests feel welcome. We truly appreciate your feedback and look forward to welcoming you back for many more memorable experiences at Secrets Huatulco. Warm regards, Adrián Bohorquez eConcierge Secrets Huatulco Resort & Spa.
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The hosts and staff were excellent in care and service, very friendly people and willing to help. Kayaking lessons, arched a 10/10. Roberto, Amin, Alejandro and everyone else in the beach area always very attentive. The hotel even had pleasantries of decoration and bottle with cupcake for my birthday that I did not order and obvious at no cost and that makes you appreciate even more their excellent service. The hotel rooms require attention to minimal aesthetic details but you may not be as fussy/observer as I am and you may not notice it but that does not make it less pleasant, also always kept my room very clean, which I appreciate:) Food is mostly good as you can expect from all inclusive and drinks very well, Huatulco is a place to relax and unwind for a while I would definitely return:)
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Date of stay: November 2024Trip type: Travelled solo
Room Tip:No tuve ningún inconveniente
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointing. The service is only friendly if you pay a tip. Do not buy the preferred package. You drink the same thing, you eat the same thing and they don't serve you with any difference. To make a difference, tip the bartenders and it is more efficient. The gringos who gave you a tip in advance were given a black label and although I asked for it and said it several times, they denied it to me while I saw how those who gave dollars in advance did. they served Even if you pay preferred, they do not seat you at the table in order. It is also better to tip the hostess of the restaurants. And so everything. They say they give you a complimentary bottle of rum when you arrive, well, neither, we asked for it twice and they didn't give it either. We had to ask for a bathrobe 4 times and they didn't give it to us until the second day. Although we asked for it, they did not put bathroom slippers in the room, etc., etc. Very poor drinks. That's why I paid preferred and they didn't make a difference even in the wines either. There is apathy among the staff and they only serve those who fill them with dollars at the beginning. There is also no ATM to withdraw money throughout the hotel and at reception they give it to you with a 12% commission. The proof of apathy is that you will see the automatic response that they will post… the same for everyone and saying that I should come back when I never will.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip:No paguéis preferred. No te dan nada diferente
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Positive Things: °Super comfortable bed and pillows °Cute, comfortable and clean facilities °Most of the workers very friendly °The animation team super attentive, fun and very good explaining the activities
Negative Things: °We read a lot of comments that the food was exceptional, of great quality and the truth is that it wasn't, most of the seafood on sewing, the insipid food and the ingredients tasted very low quality, the worst was the seafood, the only places where the food was acceptable was in the French and in the eastern from there on out none. ♪ The cocktail party was really awful ♪ ♪ They tasted exaggeratedly synthetic ♪ °I don’t have the names but a chubby waiter, short and badass of the seafood very despot with the national people, his treatment was very different to foreigners, also another q is in the restaurant of the pools one short, brown and already of great age the same very despot with the nationals. °In the case of the installations the elevator of the building 3 is very dirty and the heat is very °Fix the watering can keys outside next to the pickleball ♪ Just because the bathroom cup has the clear glass is very uncomfortable ° The room service of stuffing the amenities and drinks super bad, you had to request it more than once and last time they didn't even do and they didn't put everything that was supposed to include our package °The people who are selling their plans are very rude and despot ♪ Take care of the air conditioning intensity in the restaurants, it felt too cold °We contested as a perfect couple and even if we won 2 of 3 games they gave the prize to a couple who was losing everything, I think you can still notice the favoritism towards foreigners. They must take care to give the same treatment because we are paying the same as them.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Los camastros siempre están llenos
No vayas con grandes expectativas sobre alimentos y...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good attention and service They could program the television channels in Spanish and English so that each guest can say and also not turn off the lights in the jacuzzi area so early, and leave bathrobes in all rooms The food is very good, as are the drinks. The service on the beach and pool is very good and I like that they are interested in whether the rooms are good, as well as whether we enjoyed the stay.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Llegar temprano a los camastros de la playa ya que se llegan a ocupar bastante
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Here’s the updated version with the mention of Eduardo:
A Wonderful Anniversary Getaway with Some Minor Hiccups
My husband and I celebrated our 2nd wedding anniversary at Secrets Resort Huatulco, and overall, it was a memorable experience.
We arrived with high expectations, especially being Globalist members, but were disappointed to learn that we had to wait until the standard 3 PM check-in time to access our room, despite our status. The front desk staff was friendly during check-in but later, when we returned to get our keys, the service felt rushed and impersonal. They didn’t take the time to explain the resort amenities, which would have been helpful as first-time guests.
Once in our room, however, we were thrilled! The room was spacious and came with a breathtaking view of the ocean — a perfect spot for relaxing and unwinding.
The food was generally decent, though we highly recommend sticking to the Mexican options as they were clearly the best. Castaways Restaurant was a standout, offering stunning views and some of the best meals of our stay. Ivonne, the GM, was incredibly attentive. We had several great servers during our stay: Jorge made excellent recommendations, Esteban was always attentive, and Eduardo provided exceptional service as well. Marianna, the hostess, was kind and welcoming every time we dined there.
The ocean itself was beautiful and swimmable, a real highlight of the trip. We also splurged on a Balinese day bed for two days by the beach, and it was well worth the extra cost. Otoniel, who manages the pool and beach services, was phenomenal — always making sure we were comfortable and had everything we needed. Special thanks to Julio and Nancy, who regularly brought us drinks and went out of their way to make us feel welcome and pampered.
Overall, despite some minor issues, our anniversary trip was filled with beautiful moments, stunning views, and excellent service from certain staff members. We’d definitely return, with a few adjustments in our expectations.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded Oct 30, 2024
Dear Guest, Thank you for taking the time to share your experience at Secrets Huatulco Resort & Spa. We are delighted to hear that you chose to celebrate your 2nd wedding anniversary with us and that, overall, it was a memorable experience. We sincerely apologize for the inconvenience you faced during check-in. We understand that, as Globalist members, you have certain expectations, and we regret that we fell short in this instance. Your feedback regarding the check-in process and the need for a more informative orientation about our amenities is invaluable, and we will address this with our team to ensure a more welcoming experience for future guests. We are thrilled to hear that you enjoyed your spacious room with its breathtaking ocean view. It’s wonderful that you found the food, especially the Mexican options, to be a highlight of your stay. Your compliments about our team members, particularly Jorge, Esteban, Eduardo, Marianna, and Ivonne, will be shared with them, as they will be grateful to know their efforts made a positive impact on your experience. We are glad you enjoyed the beautiful ocean and found value in the Balinese day bed. Otoniel, Julio, and Nancy are dedicated to ensuring our guests have everything they need, and your recognition of their service is greatly appreciated. We would love the opportunity to welcome you back in the future and provide an even better experience. Thank you once again for your feedback, and we wish you many more wonderful anniversaries to come. Warm regards, Adrián Bohorquez Secrets Huatulco Resort & Spa
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Huatulco is a beautiful place. The resort was nice. The beach was beautiful. The staff were very nice.
We upgraded to the preferred club but was disappointed with what that meant here. At another resort we stayed at the preferred club had a separate building with a roof top bar and pool exclusive for preferred club members. Here the preferred club bar was a small room off of the lobby away from most of the activities meaning its out of the way to go to. There was a couple of seats and not really a place one would want to hang out. Other than the preferred club bar we didn't really see the advantage of upgrading to the preferred club here. You could get almost all of the same liqueurs at the other bars, so even the 'exclusive' liqueurs weren't that exclusive.
We paid for an additional package (Hyatt/WestJet indulgence package) that was supposed to allow us a late check out being our bus to the airport left at 2:30 pm, but, we were denied the late check out. That deprived us of a couple of hours we could have spent on the beach our last day, and, instead had to sit around waiting for the bus. The indulgence package was a waste of money. We didn't get any of the perks we were supposed to other than being able to prebook the cheapest seats on the plane in advance. We could have picked our seats ahead for less than we paid for the package.
One of the reasons we have booked our last few vacations with this chain is because the food has been amazing. The food at the last 2 resorts blew us away. The food here at Secrets was good. It wasn't mind blowing. It was decent. One thing I did appreciate is being mostly on a carnivore diet there were a lot of meat dishes to pick from at the breakfast and lunch buffet.
The nightly entertainment wasn't very good. Other resorts we've been to had really good shows on the main stage and really good musicians playing the smaller bars. Maybe being a smaller area entertainment options are more limited compared to the bigger resort areas.
Overall it was a good vacation and we enjoyed ourselves. Unfortunately for us some of our expectations weren't met. We'll probably try other places in the future, but, if we came across a good deal for Huatulco we'd come back.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have been to Mexico many times (15-20) in the past few years. Although the weather was perfect, the resort was just average to us when compared with other Secret’s properties that we have been to in our travels. It appeared that the resort was understaffed, with an occupancy rate of +90%. One option for breakfast was the “Mexican Restaurant” where you ordered from a menu. They did have side dishes that were supposed to be served by staff, but staff wasn’t there (when we were there), We saw resort guests go behind the counter and serving themselves.
On Wednesday evening during our stay we dined at the French restaurant. The food and the waiter that served us made for a memorable dining experience. Just a note on something that we observed, one option for dinner was to be served your dinner in the “Wine Cellar”. This is a pricy option for dinner, sort of like a dinner on the beach. A couple came in for dinner, the waiter greeted them and began to fill their water glasses with the cheap plastic bottle like we would get on the beach. Only to be followed by pouring red wine from a fancy wine decanter, which seemed appropriate for the occasion. They need to work on delivering a high end dining experience for the guest paying $$$.
Breakfast at the Marketplace was good, once again, understaffed for the amount of guests at the resort. One morning we asked for some orange juice, as they normally came around offering OJ and Coffee. When Sarah asked for some OJ for us the waitress just kept on walking, never came back to our table. Sarah went to the table with the OJ and we served ourselves.
We stayed by the beach every day and enjoyed the water. The sand is tough on the feet not powder sand, you need sandals. The water has an undertow to one needs to be careful while in the ocean. The service at the beach was very good, our waiter took good care of us but we tipped him well.
We went into town with a group and felt very safe while there. We went to a Mezcal shop where guest could taste the various beverages, I don’t drink alcohol, so I passed. But I did eat a nacho chip with Black Mole, White Cheese of some kind, and a few “Grasshoppers” making it a crunchy experience. Fun time in town, and we had a good guide too.
Just a note, if you enjoy a fine cigar on the beach, this isn’t the place for you, Mexico has tough Tabasco laws. You nave to go to an out of the way area to smoke your cigar.
When Otto the pool concierge asked us a number of questions, closing with do you think that you will return to this resort. We responded with “probably not”.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:You have to get up early to save a spot by the pool or the beach. Tip you pool waiter and they...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The setting is gorgeous with all rooms facing the ocean. The Entertainment staff including Daniel, Alejandro, and Alexander were so friendly, funny, and anxious to make sure we had a good time. The food at breakfast and lunch had great choices. The evening restaurant food was average. Again, the wait staff were eager to please. Mariana, one of the hostesses was excellent, always remembering our names.
Secrets has been bought out by Hyatt and the physical property needs many many repairs as well as the room linens to come back up to a five star resort. The jacuzzi on the balcony was very noisy so did not use in case of a neighbour disapproving. Smoking was often done outside of the designated areas.
Time share agents approach you as you arrive in the lobby. Apples and chocolate chip cookies are in the lobby (hello, this is Mexico, not NY). Beach towels were very scarce and gone by 7 am. Most beach chairs were claimed by 7 a.m. Cocktails were made from artificial tasting fruit juices. All information re entertainment, restaurants, was online through a QR code or large screens in the lobby. The secret box for room service if left unlocked by a sliding latch, gave access to your room. No warnings about the coati animals that roam the property at night. Entertainment was restricted to three one hour dance shows in the seven days we were there. The Mexico show was outstanding but the buffet was served during the show We had been to a Secrets in Cancun ten years ago and the level of service, food quality, entertainment at this Secrets is about a 5/10 in comparison.
Weather was perfect with sunshine every day.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Perhaps Covid has slowed the maintenance but Secrets is now owned by Hyatt and many fellow...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Huatulco Resort and Spa, Promocionar at Secrets Huatulco Resort & Spa
Responded Jan 31, 2024
Thank you so much for choosing Secrets Huatulco Resort & Spa. We were happy to hear that you were impressed with the beauty of our beach and that overall you enjoyed your stay. On the other hand, we apologize for the areas of concern you found such as the variety of entertainment options compared to other properties, we also take into account your observations about towels and sun loungers and will take action on them. We do hope that all the natural beauty, the exceptional service provided by our staff and our gastronomic offer you encountered during your vacation outweigh your earlier impressions and encourage you to return for we are sure that we will be able to provide you with a superior experience in every sense. Kind regards. eConcierge
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We had no issues with the shower in our room. The room was in good shape, in general, although, yes, a few things looking a little tired.
We did notice the missing tiles in the pool. The pools are so large and such an integral part of the outdoor experience it must be a daunting task to contemplate taking the pool(s) out of service to deal with this.
No sense of renos. Constant grounds maintenance, however.
There are more places to choose from in the Huatulco area.
PRICE RANGE
C$454 - C$754 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets huatulco hotel huatulco, secrets huatulco resort and spa
LOCATION
MexicoSouthern MexicoOaxacaHuatulco
NUMBER OF ROOMS
399
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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