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Secrets Huatulco Resort & Spa

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3,063 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Huatulco Resort & Spa
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Showing 1,905: English reviews
Calgary, Canada
Reviewed 5 December 2015

My friend is about to get married at this hotel in a few hours, and for 3 days I 've been trying to arrange a bottle of champagne to be send to her room before the ceremony so she can relax and enjoy with her mom and bridesmaids the few hours before she says I do. I sent an e-mail...

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Helpful?
Thank CristinaJ20
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review

Dear CristinaJ..., On behalf of the Hotel, I would like to apology for not giving a faster follow-up to your order of a bottle of champagne. I appreciate very much you are highliting the service of Miguel (Concierge). I will share your review to him. We hope to welcome you back at Secrets Huatulco, and please do not hesitate to...

Prince Albert, Canada
Reviewed 5 December 2015

Another great vacation experience from check in to checkout! This was our third trip in three years to Secrets. We again enjoyed the quality and the consistency of the service, the rooms and the food. The staff in all areas impressed us with their smiles, knowledge and excellent level of service! Special mention to the managers and the servers in...

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Helpful?
1Thank JohLen2014
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review

Dear guest, Thank you so much for taking the time to submit this wonderful review! I'm sure this will be very helpful to our guests. I encourage you to keep my contact information and please let me know when you are ready to come home again. Sincerely, Aurelien Pichereau General Manager Assistant a_gerencia.sechu@secretsresorts.com

Toronto, Canada
Reviewed 3 December 2015

We have just returned from Secrets Huatulco after two fantastic weeks.This is the 15th time we have visited in 17 years. Previously staying at Dreams Huatulco. Both Hotels are by far above par. The staff are amazing under the watchful eye of Angelica Angon (GM). For us there is no finer place to visit. The food is amazing, bar service...

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Helpful?
4Thank vivman
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review

Dear vivman, On behalf of all our team, I would like to express my gratitude for your kind words about our services and staff. We are looking forward to seeing you on January 12th/2016, willing to give you another excellent and unique moments at Secrets Huatulco Resort & Spa. Best regards, Aurélien Pichereau General Manager Assistant a_gerencia.sechu@secretsresorts.com

Houston, Texas
Reviewed 2 December 2015

TL;DR - This resort is amazing, the people are incredibly polite and welcoming, activities are great, food is very good, pools are great and beaches (main and hidden) are just jaw dropping. The only improvement opportunity I see is related to hotel policies: 1. Check-in process, 2. Exchange rate charged for cash advances at front desk (explained below). Long Version:...

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4Thank WhitHouston
Sechu EConcierg... A, General Assistant Manager at Secrets Huatulco Resort & Spa, responded to this review

Dear Guest, We thank you very much for your message and staying at our resort in your past vacations. Our mission is to offer the best quality service to our guests and your review is very important for us. In this frame, we will take in account your observations and take the necessary measures needed. We wish you a pleasant...

Baldwinton
Reviewed 2 December 2015

Secrets is one of the finest resorts in Huatulco. From the moment you walk in to the resort, to the day you leave, the staff are always trying their best to please you. All the restaurants are fabulous......never a shortage of food! This is our 4th time to the resort and it just keeps getting better!

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3Thank Rhonda S
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review

Dear Guest, We are pleased to know that you liked our service and installations, and we appreciate that you are sharing it through our Trip Advisor account. Thank you very much for your fidelity, we hope you will have the opportunity to come back again to our resort. Best regards, Aurelien Pichereau General Manager Assistant of Secrets Huatulco a_gerencia.sechu@secretsresorts.com

Sault Ste. Marie, Canada
Reviewed 1 December 2015

My wife and I stayed at Secrets Huatulco November 14th until November 28th and we were rewarded with one of the best vacation experiences we have ever had and we have been to many countries and resorts. To start with the resort is located over looking it's own private beach / bay with "all" rooms having ocean views which in...

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8Thank dmitch2015
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review

Dear guest, Thank you so much for taking the time to submit this wonderful review! I'm sure this will be very helpful to our guests. I encourage you to keep my contact information and please let me know when you are ready to come home again. Sincerely, Aurelien Pichereau General Manager Assistant a_gerencia.sechu@secretsresorts.com

Ottawa, On
Reviewed 1 December 2015

Another awesome time here. Just returned from a 7th stay at this resort. Each time, things just seem to get better. Issues that previous guests have mentioned have been dealt with, such as the heat in the elevators. Now the elevators have air conditioners. Not enough umbrellas at the pools, now there are plenty of umbrellas, and the staff will...

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3Thank ofd270
Sechu EConcierg... A, General Manager Assistant at Secrets Huatulco Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to write this wonderful review, we really appreciate it. All our team is working very hard to offer the best service to each one of our guests, and your comments will be for sure a source of motivation for all of them. Please do not hesitate to contact me previous...

Ottawa
Reviewed 30 November 2015

Wow...what can I say. The wife and I spend 10 days here end of February 2015. The views of the bay is ridiculous....so very beautiful and impressive. The way the buildings were built in to the rock wall looked incredible from the sky bar up above and below down on the beach. I'd read some people complain about the stairs...

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3Thank Jake S
Reviewed 29 November 2015 via mobile

Been to Secrets in Huatulco 5 times Wonderful place Staff is always ready to assist you in whatever you need Great entertainment team always very polite and helpful Miky Hugi concierge was very helpful for information and services hotel provided Great service Good holiday I will return again the staff make you feel like you are coming home Cheers

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4Thank John d
Chicago, Illinois
Reviewed 29 November 2015 via mobile

Wife and I spent Thanksgiving week at Secrets. We are in our 60s and usually stay at smaller botique hotels. We wanted to return to Huatulco (where we had been 15 years ago) but found travel from Chicago too difficult unless booked with Apple for stay in all-inclusive property. So we gave it a shot. Booked swim up room on...

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1Thank Thomas T

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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Secrets Huatulco Resort & Spa - Enchanting. Secluded. Divine. ... more   less 

Additional Information about Secrets Huatulco Resort & Spa

Address: Seccion Hotelera Bahia de Conejos | Lote 8, Huatulco 70989, Mexico
Region: Mexico > Southern Mexico > Oaxaca > Huatulco
Price Range: $338 - $1,141 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Huatulco Resort & Spa 4.5*
Number of rooms: 399
Reservation Options:
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Also Known As:
Secrets Huatulco Hotel Huatulco
Secrets Huatulco Resort And Spa
Hotel Style:
#1 Luxury Hotel in Huatulco
#1 On the Beach Hotel in Huatulco
#1 Spa Hotel in Huatulco
#1 Top resorts Hotel in Huatulco
#2 Business Hotel in Huatulco
#3 Romantic Hotel in Huatulco
#4 Family Hotel in Huatulco
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Huatulco Resort & Spa staff and other travellers.
333 questions
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Pittsburgh, Pennsylvania

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Questions? Get answers from Secrets Huatulco Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't believe there was a bad room - all are ocean front facing. You can't go wrong.”
 of 5 bubbles 501Customer2012, 10 Dec 2016 | Read review
“All rooms have a great view”
 of 5 bubbles lonimezz, 8 Dec 2016 | Read review
“Our room faced the pool and beach so was a little noisy during the day, but it was on the 6th floor and we were out most of the day anyway.”
 of 5 bubbles Triceratops, 7 Dec 2016 | Read review
“Higher Floor is best view”
 of 5 bubbles lockandgo, 7 Dec 2016 | Read review
“Third floor rooms”
 of 5 bubbles dmitch2015, 7 Dec 2016 | Read review
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