We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Riu Emerald Bay

Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Special Offer
Your first gift: 500 pts
Enter dates for best prices
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
Show Prices
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
Show Prices
Close 
  • El Cid El Moro Beach
    6.1 km
  • 3 star hotel
  • Pool
Reviewed 2 days ago
Fabulous!
Our third all inclusive in Mexico and our favorite! Food is... more
{"widget":{"name":"ibex_photo_carousel_streamline","divClasses":"prw_rup prw_ibex_photo_carousel_streamline","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel_streamline__widget","dust":{}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,881 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,034: English reviews
Chilliwack, Canada
Reviewed 2 days ago NEW

Our third all inclusive in Mexico and our favorite! Food is awesome, rooms nice, clean and comfortable. Every room beachfront and the staff amazingly friendly and helpful. Beach is gorgeous and you can walk for miles. We were concerned about reviews about lack of elevators but two new ones were installed while we were there and never a problem. Drinks...

 Report
Helpful?
3Thank 205Amy
Reviewed 2 days ago NEW

Returned Jan 20th from 2 weeks at Riu Emerald Bay Elevators were less of a problem than expected, the new one in North tower worked fine & took pressure off of the original 3 elevators on that side; only had a few waits of a few minutes As many have mentioned " a la cartes" are not true "a la...

 Report
Helpful?
4Thank Doug D
Edmonton, Alberta
Reviewed 2 days ago NEW

We have realized over the years that the Riu Emerald Bay is one of our favorites. We tend to be drawn back to the resort. On Jan 6 -13 we visited the resort for our 4th time. The resort is as always pristine and immaculate. The cleanliness of the entire resort is impressive. The design of the resort allows anyone...

 Report
Helpful?
3Thank DonnyC1
Nelson, Canada
Reviewed 3 days ago NEW

Very nice resort. Great Food and Amazing service from staff! My only 3 complaints are. 1. Lack of bathrooms, many friends found this a huge hassle also but especially for older people or like myself who is generally fit and not concerned but was on crutches from a ski accident this time and found it Exhausting and uneccessary walking a...

 Report
Helpful?
Thank bobbY6735IM
Niagara Falls, Canada
Reviewed 5 days ago NEW

Just back from the RIU in Mazatlan, we had a fantastic time and here is my review. I have been to approx. 20 other all inclusive resorts all throughout the Caribbean so my review is based on this resort vs others. I travelled with 12 people. I will only speak on behalf of my husband, my son (13) my daughter...

 Report
Helpful?
11Thank mgibson2017
West Kelowna, Canada
Reviewed 6 days ago NEW

My husband and I decided to go away for Christmas for the first time. We had never been to Mazatlan before, but decided to give it a try. This was the first time we did not have to do a room change! Happy with room, happy with the view! Staff was very friendly and helpful. Our only complaint would be,...

 Report
Helpful?
1Thank sanfran2015
Cobourg, Canada
Reviewed 6 days ago NEWvia mobile

Beautiful resort and the food was amazing. Staff and service here is wonderful and everyone was very friendly. My one complaint would be that the workers were working on the elevators on and off during this period and it did take a while for an elevator at times, they also start working around 7am and can be very noisy! They...

 Report
Helpful?
1Thank dizzy10_12
Edmonton, Alberta
Reviewed 6 days ago NEWvia mobile

We stayed here from Dec. 30th/16 to Jan. 6th/17. My husband and I stayed here in March/14 and loved it, and were just as pleased this time. We were with another couple and we all enjoyed our week. Kudos to the Riu Emerald Bay for putting on a very fun New Years Eve. The Gala Dinner and festivities were all...

 Report
Helpful?
2Thank mex2005
Cardston, Canada
Reviewed 6 days ago NEW

All rooms are ocean view which is fantastic. The rooms are good size, spotless, nicely furnished with comfortable king bed. Wifi worked out on balcony which was a plus. They just added another elevator which helps a lot. I did not find the wait was excessive at all. Front office staff were very accommodating and helpful. Checkin and out was...

 Report
Helpful?
3Thank rick w
Wainwright, Alberta
Reviewed 1 week ago NEW

My family stayed here on Jan 6 to 13th. We stayed in the family duplex room which was great for a family of 5. It was a two story room with two sofa beds and a bathroom on the main floor, and a king size bed and bathroom upstairs. Both floors have closets and the fridge is on the main...

 Report
Helpful?
1Thank Jamie R

3,130 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2734)
Viewed
View from Room (242)
Viewed
Room/Suite (258)
Viewed
Hotel & Grounds (616)
Viewed
Pool/Beach Area (496)
Viewed
Bathroom (21)
Viewed
Dining (175)
Viewed
Family/Play Areas (26)
Viewed
Business Centre/Function Rooms (9)
Viewed
0:48
Videos (10)
Viewed
Other (881)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (363)
Viewed
Adult Pool (23)
Viewed
Amenities (67)
Viewed
Beach (27)
Viewed
Double Room (30)
Viewed
Pool 1 (50)
Viewed
Pool 2 (31)
Viewed
Dining (75)
Viewed
The Hotel (17)
Viewed
Whirlpool Bath Suite (43)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (8)
Viewed
Pool/Beach Area (7)
Viewed
Dining (6)
Viewed
Room/Suite (2)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
1.2 km away
Pueblo Bonito Emerald Bay
7.6 km away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#4 of 80 in Mazatlan
1,632 reviews
4.6 km away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#9 of 80 in Mazatlan
1,390 reviews
Show Prices
Show Prices
Show Prices
5.0 km away
Oceano Palace
Oceano Palace
#64 of 80 in Mazatlan
848 reviews
6.1 km away
El Cid El Moro Beach Hotel
6.4 km away
The Inn at Mazatlan
The Inn at Mazatlan
#7 of 80 in Mazatlan
614 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $177 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia and Jetsetter so you can book your Hotel Riu Emerald Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
242 questions
Ask a question

See all questions (242)

Questions? Get answers from Hotel Riu Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We enjoyed our room on the 12th floor, nice view. Requested extra pillows and received promptly.”
 of 5 bubbles 205Amy, 22 Jan 2017 | Read review
“Do the Mazatlán Tour early and plan to go back for a more in depth visit to what you are most keen on”
  • One of many stunningg sunsets from our balcony
 of 5 bubbles 524dougd, 22 Jan 2017 | Read review
“All rooms face the ocean, You want to be above the 5th floor for the best views.”
 of 5 bubbles DonnyC1, 22 Jan 2017 | Read review
“Were far from elevator, long walk but much quitter.”
 of 5 bubbles bobbY6735IM, 21 Jan 2017 | Read review
“4th floor or higher, I would imagine 3rd or lower the Palm Trees would hamper your view. Family Suite was perfect for 2 Adults and 2 Kids.”
 of 5 bubbles mgibson2017, 19 Jan 2017 | Read review
5 of 5