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Hotel Riu Emerald Bay

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2,801 Reviews from our TripAdvisor Community

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Showing 1,975: English reviews
Toronto, Canada
Reviewed 23 January 2013

it was amazing hotel very nice and diffrent kind of food and alcohol. very clean the stuff was very nice and friendly.we had a great times,,the only think we didnt like it it was cold the water was cold we couldnt sweam that much.

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Thank lana_kamal
Calgary, Canada
Reviewed 23 January 2013

We had a great time vacationing with our family and sisters at the Riu Emerald Bay. Take note that we are very easy to please vacationers and have been to Cuba and many other places so here is our review in comparison. When we arrived we were checked in and given bracelets right on the bus! There was no waiting...

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1Thank Guinnypooh
Boulder
Reviewed 23 January 2013

Not sure why so many people complain about this property. Just came back from a weekend there and the staff and service were great. Large bedroom area and extra large bathroom with 2 sinks. Fab views of the ocean and beach from the 16th floor. Breakfast buffet was more than adequate even if you are a picky eater! Did the...

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2Thank Michelle B
Leduc, Canada
Reviewed 22 January 2013

We had a great time here, the staff is so friendly, help full and courteous! Lots of activities and things to do in town! Not scary in town like people say and the busses are easy to take (hotel staff wrote down what to take). Went with baby and had fun shopping, went on a Stone Island tour which was...

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Thank Jtarring
Edmonton, Canada
Reviewed 21 January 2013

We enjoyed our two weeks stay at Riu Emerald Bay. Service was fantastic. Contrary to what some people said, we did not get sick but our alcohol intake is moderate. We had wine with our meals and found it quite acceptable for an all inclusive. We would caution however swimming under red flag conditions, my husband did get stuck out...

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6Thank Diawe
North Vancouver, Canada
Reviewed 19 January 2013

A lot of good features such as good food, and pretty good service - but 3 disappointments. 1. Second worst wine in the world. 2. The hotel has a sign that says "Together we can help the environment" - In another word, put towels on the floor only if they need to be changed. Even after I told the assistant...

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Thank Ming B
Burnaby, Canada
Reviewed 18 January 2013

Stayed between Jan 4-11. We've experienced other resorts and understand a 5* isn't always a top notch hotel but significantly at par all around, without being perfect. We were extremely disappointed with the food since our family has stayed at other Riu locations before and have been very happy in the past. Pros: The hotel is on a beautiful location...

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5Thank zee1111
Canada
Reviewed 17 January 2013

My girlfriend and I went their in January. The resort was nice and rooms were clean. We found out though that this is a town where mexicans vacation from different cities. The resort was filled with locals, wasn't clean, wasn't safe to leave your stuff, my girlfriend's slippers got stolen. The service was bad too, bathrooms in the hotel lobby...

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5Thank Ollay
Kamloops, Canada
Reviewed 16 January 2013

My wife and I were at Riu Emerald Bay from Jan 4 - 11, 2013. I feel compelled to write a review because prior to coming,we read almost every review written and we felt fairly confidant that we knew what we were getting into. We met many wonderful people and were very impressed with the staff. The hotel is very...

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22Thank RickWindmills
Orangeville, Ontario, Canada
Reviewed 16 January 2013

The food was ok, not top of the line. The pools were cold.I would not go back there my husband got sick from the food so he was out for two of the 7 days sooooo disappointed!!! :( It was are our honeymoon so we were so happy to be going there, by day two we wished we hadn't!

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2Thank Jackie S

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Breakfast
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $170 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great and oceanview, honeymoon suites have large balconies !!!!”
 of 5 bubbles kenandj0ylenem, 5 Dec 2016 | Read review
“See how much the upgrade is for the jacuzzi suite is - you won't regret it.”
 of 5 bubbles 64traveller9876, 4 Dec 2016 | Read review
“Believe all rooms faced the ocean”
 of 5 bubbles holidaysR2short, 2 Dec 2016 | Read review
“Stay on lower floors to avoid using elevators.”
 of 5 bubbles Funinthesunforme, 30 Nov 2016 | Read review
“Get a lower room to avoid elevator”
 of 5 bubbles rlburk47, 27 Nov 2016 | Read review
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