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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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2,865 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Emerald Bay
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Showing 2,019: English reviews
Edmonton
Reviewed 29 January 2013

We stayed at the Riu from Jan 11-18, 2013. If I could sum up our trip in one word it would have to be “disappointing”. This was the first time we treated ourselves to a 5 star hotel, and we came away with a 3 star experience. We expected much more. The biggest disappointment for me was the food. Everything...

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8Thank Dawn C
Grande Prairie, Canada
Reviewed 28 January 2013

the hotel staff were absolutly amazing, they were constantly greeting you and extremly helpful. The food was something to be desired, if you werent at the buffet as soon as it stared the food was pretty cold. I also got pretty sick for a full 24 hours and couldnt leave my room. Was later told that there were several others...

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6Thank char_berg
Nashville, Tennessee
Reviewed 28 January 2013

Nice place. Our second trip to this hotel. It is super clean! They are always cleaning. The front desk is friendly and easy to get assistance at. Everyone was very helpful. The little place down the beach Mr. something(can't remember name ) is great. Good and very reasonable. Also the coffee house around the corner is cool. And The Last...

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3Thank Travelwel0ve
Edmonton, Canada
Reviewed 27 January 2013

We were there the week of jan 18th to the 25th.We arrived and it was cool and everyone we met was complaining of cold and clouds.The first day was cool then it warmed up to what i felt pleasent temps all week 26-27 celceus every day.The sunwing rep booked us a couple of excersions the best one was deep sea...

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Thank DFD34
Kitchener
Reviewed 27 January 2013

One of the best hotels i stayed in. The food was great ,service was fantastic and check in was totally amazing. You just went to tale got your envelope and your chaecked in. Beach was awesome and sand amazing. Really nice grounds with 3 pools ,swim up bar . no issues with water or booze or vendors bothering you. The...

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7Thank Dan T
North Vancouver, Canada
Reviewed 27 January 2013

My wife and I just spent a week at this hotel. First, let’s get a few things out of the way: A true 5 star hotel will have in the room, a desk with a pen, a hotel phone directory, body lotion and cream (which were supplied later upon request), shaver and comb, bathrobes and sleepers; maybe laundry service… None...

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15Thank toptendog
Spruce Grove
Reviewed 27 January 2013

We were at the hotel from Jan 11-25th. Had a few cold days at first, but then all was good. I have been to many All Inclusive Resorts with groups and also just with my wife. CHECK IN: They have a system that works amazing. Bracelet and info on the bus. Room keys ready when you arrive. Drop your sign...

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12Thank IM14Travel
Calgary, Canada
Reviewed 26 January 2013

After the initial 4 day freeze, very cold weather we were not expecting, the next 10 days were excellent. Once the sun came out it was game on. The hotel was exceptionally clean and the staff were sometimes overly helpful. I had heard that the elevators were slow but maybe due to the high vacancy rate we never had a...

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3Thank BevE75
Langley City, Canada
Reviewed 25 January 2013

My second trip here and this time went with my buddy who had never been to Mexico but had been to Varadero. We were there for the first two weeks of December 2012, Weather was 30C and sunny everyday with a bit of a breeze which was great. Room was clean and fresh and stocked with hard liquours, beer and...

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8Thank douglas014
Iowa
Reviewed 25 January 2013

I have stayed at several Rius in Mexico, and the Riu Emerald Bay lived up to all of my expectations. It is a beautiful resort with the usual clean, spacious rooms with balconies that offer wonderful oceanfront views. Our room on the 12th floor was everything I had hoped for, and our waits at the elevator were not long at...

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5Thank LuvsBeaches

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $178 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above third floor should be good views, all rooms face ocean. Elevators are slow.”
 of 5 bubbles sherryy529, 16 Jan 2017 | Read review
“Family Room”
 of 5 bubbles John_Nooyen, 14 Jan 2017 | Read review
“All the rooms are ocean view.”
 of 5 bubbles whatikpayne, 13 Jan 2017 | Read review
“All rooms have ocean view”
 of 5 bubbles DiliaP123, 10 Jan 2017 | Read review
“Pick a room on the first 3 floors.....so you dont have to wait for elevator all the time”
 of 5 bubbles 359KevinG, 10 Jan 2017 | Read review
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