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Hotel Riu Emerald Bay

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2,947 Reviews from our TripAdvisor Community

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Showing 2,092: English reviews
Reno, Nevada
Reviewed 25 February 2013

We just returned from the RIU Emerald Bay in Mazatlan. What an amazing resort. We can't wait to go back. The entire property is kept spotless. The staff are constantly cleaning every portion of the resort. I would highly recommend the RIU to anyone traveling to Mazatlan. For the people who gave a negative review, I can't imagine what went...

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10Thank archer6325
Calgary, Alberta, Canada
Reviewed 25 February 2013

Good resort for the price. Thought would be high season being mid February but resort only 1/2 full. Beds hard, pillows flat and food poor. Two of three booked restaurants still buffets. Not what you would expect, But price was right so if you are looking for a value this is a good choice. Off resorts

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1Thank Pat650
Behchoko
Reviewed 21 February 2013

Spent two weeks here. Rooms were nice and had excellent views. Good service was intermittent. Weekdays were far better than weekends. Weekends saw a large influx of local tourists who were by and large loud and obnoxious and nearly ruined the experience. The beach was littered with local vendors who were so persistent that it ruined the beach experience. The...

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2Thank Jeremie L
Vancouver
Reviewed 21 February 2013

Feb 2013, Just got back from 3-week stay. A beautiful property in immaculate conditions. Very nice and helpful stuff. Lovely rooms with unobstructed ocean view. Few little problems we encountered ( such as broken drink dispenser) were addressed instantly. The amenities are limited to soap and body wash, so unless you want to go to town (20 min by bus)...

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8Thank beachloverVancouver
Edmonton, Canada
Reviewed 21 February 2013

Just got back from here. Had a great time but i must say, the worst thing about this place is the band that plays music on the beach! It drove me and my wife insane! Food was pretty good but you do get sick of it after a bit. The beds are also not the best. We had the jacuzzi...

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Thank David G
Edmonton, Canada
Reviewed 21 February 2013

My boyfriend and I just returned from a week long stay here and we loved it. The pool area was nice because there were several pools with different vibes to pick from depending on your mood. Swim up bar pool was always busy with music playing, there was another pool where the entertainment crew hosted activies, and a little further...

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4Thank C E
Las Vegas, Nevada
Reviewed 20 February 2013

The views from this hotel are amazing! Mazatlan is just beautiful. Close as Cabo but with old world feel like Puerto Vallarta. We enjoy good food and we thought the buffets were very good. We ate off property a few times so it didn't get old. The breakfast was great, largest variety of fresh juices I have ever seen. Only...

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6Thank lawre3
Vancouver, BC
Reviewed 19 February 2013

We spent the week of February 8-15 at this resort. It was beautifully maintained and very clean. The food was delicious with lots of variety but even two of the a la cartes were buffet style. Our ocean view room on the 10th floor was spacious and spotless. There was no shortage of chairs on the beach or around the...

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4Thank oleVancouverBC
Reviewed 18 February 2013

Stayed Feb 10th- 17th. Can't add much to what others have said with a few exceptions. All rooms are ocean view, don't pay extra. Food is good, yes repetitive in buffets but very good for all inclusive and there is tons of it. Don't pay for taxi to Golden zone. Take the bus. It is incredibly cheaper, totally safe and...

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3Thank Rach1974model
Fort McMurray, Canada
Reviewed 18 February 2013

We had the most amazing vacation to the Riu Emerald Bay. The resort and the grounds are so clean. The rooms were emaculate. The beds were good too.Great ocean view from all rooms. The pools were amazing. The food and drinks were great! The staff was hands down the best staff we have ever experienced in vacation. Always willing to...

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10Thank bynder

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $182 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
277 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor and up offer great views and fabulous sunsets”
 of 5 bubbles mambo4, 26 Feb 2017 | Read review
“Any room above floor 8 or 9 provides amazing ocean view. For me the higher the better!”
  • getting ready to party
  • another view from 17th floor
 of 5 bubbles Canadianholiday, 26 Feb 2017 | Read review
“All regular rooms have ocean view rooms, even if they're obstructed.”
  • Living Area of Duplex Room
  • Our view from our Duplex Room. Very little ocean, mainly roof.
  • The TV in the upper level Duplex Room.
  • Upper Level King Size Bed in Duplex Room.
  • Night view from 8th floor.
  • Super disappointing view from our Duplex room lower level.
  • The view of the outside from the upper level duplex room.
  • Upper Level Bathroom - Duplex Room
 of 5 bubbles PeterRayV, 26 Feb 2017 | Read review
“Others have said this, but lower floors are more accessable by stair. Views are still very good even at the lower levels.”
 of 5 bubbles christopherh359, 24 Feb 2017 | Read review
“8 floor or higher”
 of 5 bubbles ChrisL100, 22 Feb 2017 | Read review
5 of 5