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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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3,064 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Emerald Bay
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Showing 2,195: English reviews
Saint Paul, Minnesota
Reviewed 1 week ago via mobile

Maybe my expectations were too high going into this experience? But I feel that when you are paying that extra money for this type of hotel, that you should get more than a pretty lobby. The rooms were just average and a little outdated, I felt. The tub was dangerously high and had a weird bottom that didn't really have...

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Helpful?
1Thank Mimiwicz
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for taking the time to give us such honest and detailed feedback. We are glad to read that you liked our pool area, the scenery and the beach. On the other hand we were concerned to read that we could not meet your taste with our great range of food options at our main buffet and...

Calgary
Reviewed 1 week ago

RIU Emerald Bay Mazatlan Stayed from 10th March to 17th March 2017 SUNWING CHECK IN CALGARY POOR: Sunwing took about an hour to check us in with three attendants. Our attendant kept having cell phone conversations in a foreign language whilst we were being served. The attendant did not know what we meant by middle and aisle seats. (Compare this...

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2Thank SalSham
Dorset, Canada
Reviewed 1 week ago

The Resort is beautiful, very clean , people are cleaning around the clock . The food is excellent they had separate tables with vegetarian food and Mexican food and they had everything else you could think of. They always had roasts of pork, beef roast, turkey and chicken that you could have sliced really tasty. The staff in the restaurants...

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1Thank LorraineP0A1E0
Toronto, Canada
Reviewed 1 week ago via mobile

I stayed here with my adult daughter March 27 through April 3 I booked it knowing it was spring retreat but the review does not take spring breakers I did not realize that a lot of nationals with kids stay at this time also lots of Canadians The hotel is about half an hour from the golden zone and seems...

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1Thank quaterina
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We would like to clarify that upgrades and room requests are always subject to availability. Our Front Desk team does its bests to satisfy and accommodate all requests from our valued guests. However, we are pleased to read you were offered another...

Vancouver, B.C.
Reviewed 1 week ago

A friend & I stayed at this hotel in 2013 & loved it. The service & staff were just as excellent as they were before. Also, the cleanliness of the hotel was awesome. Our room was cleaned really well every day & the whole hotel was maintained on a daily basis. My only complaint is the hotel advertised 3 ala...

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2Thank suse02
Reviewed 1 week ago via mobile

We went as a group of four to this resort , and was impressed upon check in. I really enjoyed that the riu staff came aboard the bus and gave you your all inclusive bracelet , and then you went inside the hotel and found that the rest of the Check in process was quick, and efficient . The staff...

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1Thank Brianna N
Chilliwack, Canada
Reviewed 1 week ago

We traveled the first week of April and requested a Jacuzzi Suite This may be long winded but it's in our opinion and hopefully it helps some make a more unbiased choice. First of all We booked our vacation through Sunwing ( big mistake ) as we were going through Customs in Mexico we were detained for inspection for about...

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1Thank robC9430FG
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world. Regarding your comments about local...

Port Alberni, Canada
Reviewed 2 weeks ago

Great hotel, even though it is large. Every room faces the beach. our room number was 639, it is near the side of the hotel, close to elevators, but far enough away where you cannot hear any noise. There was only one night where I was woken up by some tipsy people at 2:30 in the morning but I am...

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3Thank jan y
Minnesota
Reviewed 2 weeks ago

I had researched and researched where our spring break trip was going to be and ultimately decided on Riu Emerald Bay based on the reviews here and the fact that they had a "duplex" we could rent which would work best for our family. The duplex is on the main level, so no elevators (pro) and has 2 levels with...

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3Thank jshallow01
Woodstock, Canada
Reviewed 2 weeks ago

I stayed at the Riu Emerald Bay for a week at the end of March with friends. I’ve stayed at a number of Riu properties in the past and have never really been “wowed”. I continue to book them because they generally offer a very good price in destinations I want to visit. However I have also always thought that...

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2Thank melmo1

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $202 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Questions? Get answers from Hotel Riu Emerald Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All have ocean view. Higher up was a little prettier but i don't believe worth extra money.”
haylin123, 22 Apr 2017 | Read review
“Do not accept a room on the 2nd floor if you want to see the beach or anything other than a cement roof. You can see the ocean partially”
lahianagirl01, 19 Apr 2017 | Read review
“All rooms are ocean view.”
stans236, 16 Apr 2017 | Read review
“Do not pay Extra for Ocean View----it's a ripoff-- all rooms are Oceanview Canadian Currency is the best for exch”
594geraldv, 15 Apr 2017 | Read review
“All rooms are oceanview, elevators can be slow so lower level are benificial.”
187jaegerj, 13 Apr 2017 | Read review
5 of 5