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    Mayan Palace Mazatlan

    Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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    2017-10-01 2017-10-02
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    Traveller (245)
    Pool & Beach (53)
    Room & Suite (42)
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    Overview
    • Excellent67%
    • Very good17%
    • Average10%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “sea garden” (24 reviews)
    “time share” (23 reviews)
    “grand bliss” (3 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Pueblo Bonito Emerald Bay
    2,999 reviews
    #2 of 79 hotels in Mazatlan
     
    El Cid Marina Beach Hotel
    2,326 reviews
    #1 of 79 hotels in Mazatlan
     
    The Inn at Mazatlan
    688 reviews
    #10 of 79 hotels in Mazatlan
     
    Hotel Riu Emerald Bay
    3,200 reviews
    #11 of 79 hotels in Mazatlan
     
    Write a Review
    Reviews (475)
    There are newer reviews for Mayan Palace Mazatlan
    See the most recent reviews
    Traveller rating
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    11 - 15 of 193 reviews

    Reviewed 9 May 2017 via mobile

    A wonderful visit! The staff at Mayan Palace is extraordinary! The food delightful and facilities nice. The activities director 'Pretty Boy' keeps everyone engaged! Water aerobics is a perfect activity!

    Thank Fred O
    Reviewed 6 May 2017

    Enjoyed our first Vidanta experience enough to buy into their timeshare package. Other locations appear significantly more upscale, but this Mayan Palace & Sea Gardens in Mazatlán are starting major renovations.More

    3  Thank delvin c
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 17 May 2017

    Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. Rest assured that your comments will be taken into...More

    Reviewed 4 May 2017

    Congratulations to the Joy Squad!!! The activities team was very good at getting people involved. They made our stay fun. They were always smiling and would stop and chat with all the guests. We won a few free drinks playing their games.

    Thank 13dors
    Reviewed 23 April 2017

    I was in mayan palace in march, was a great vacation time in mazatlan because all the staff is very friendly but I have to recognize joy squad team, these kids are awesome, i took some spanish lessons with ana and raphael, they made their...More

    2  Thank JohnSushelnitsky
    Reviewed 23 April 2017

    Just back from Mazatlan so everything is still fresh in my mind. This review is about the hotel and city of Mazatlan. Do not like Mazan Palace that much and here are the reasons: Room: Old and outdated. Need to remodel. Cleanliness: Need to improve....More

    1  Thank MrRu
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 27 April 2017

    Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We apologize for the inconveniences experienced during your visit since we are always looking to surpass our clients’ expectations of genuine hospitality by...More

    Pueblo Bonito Emerald Bay
    2,999 reviews
    #2 of 79 hotels in Mazatlan
     
    El Cid Marina Beach Hotel
    2,326 reviews
    #1 of 79 hotels in Mazatlan
     
    The Inn at Mazatlan
    688 reviews
    #10 of 79 hotels in Mazatlan
     
    Hotel Riu Emerald Bay
    3,200 reviews
    #11 of 79 hotels in Mazatlan
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Mazatlan
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 268
    • Reservation Options
    • TripAdvisor is proud to partner with TripOnline SA so you can book your Mayan Palace Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Mayan Palace Mazatlan Hotel Mazatlan
    Add Photo Photos
    Traveller (245)
    Pool & Beach (53)
    Room & Suite (42)
    Dining (14)
    Hotel & Grounds (152)
    Bathroom (2)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
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    1.35 km away
     
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    Nearby Attractions
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    256 reviews
    3.90 km away
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    Ask a question
    Questions & Answers
    Fancy2026
    11 August 2017|
    Answer
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    0
    Votes
    Gailblake
    30 May 2017|
    AnswerShow all 6 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    0
    Votes
    Walt P
    6 April 2017|
    AnswerShow all 6 answers
    Response from RobertBParker | Reviewed this property |
    30 minutes by Uber.
    1
    Vote
    Room Tips
    "Avoid higher floors no AC in elevators or hallways!"
    Read review
    "Ask for a seaside room"
    Read review
    "All rooms good. Preferred side overlooking pools, not parking lot."
    Read review
    "seaview is the best"
    Read review
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