We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
2017-10-08 2017-10-09
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Mayan Palace Mazatlan

    Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
    Save
    Lowest prices for your stay
    2017-10-08 2017-10-09
    No availability for your dates from these sites
    Traveller (245)
    Pool & Beach (53)
    Room & Suite (42)
    Hotel Riu Emerald Bay
    3,203 reviews
    #11 of 79 hotels in Mazatlan
     
    Costa Bonita Condominium & Beach Resort
    75 reviews
    #37 of 79 hotels in Mazatlan
     
    El Cid Marina Beach Hotel
    2,332 reviews
    #1 of 79 hotels in Mazatlan
     
    Pueblo Bonito Emerald Bay
    3,001 reviews
    #2 of 79 hotels in Mazatlan
     
    Overview
    • Excellent67%
    • Very good17%
    • Average10%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “sea garden” (24 reviews)
    “time share” (22 reviews)
    “grand bliss” (3 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Babysitting
    4.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Hotel Riu Emerald Bay
    3,203 reviews
    #11 of 79 hotels in Mazatlan
     
    Costa Bonita Condominium & Beach Resort
    75 reviews
    #37 of 79 hotels in Mazatlan
     
    El Cid Marina Beach Hotel
    2,332 reviews
    #1 of 79 hotels in Mazatlan
     
    Pueblo Bonito Emerald Bay
    3,001 reviews
    #2 of 79 hotels in Mazatlan
     
    Write a Review
    Reviews (475)
    There are newer reviews for Mayan Palace Mazatlan
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language

    31 - 35 of 193 reviews

    Reviewed 12 February 2017

    We stayed for a week at the Mayan Palace with friends this February. Based on all of our travels both inside and outside of the timeshare places, we found this location to be somewhat underwhelming. Much of what we did not like is easily fixable.....More

    3  Thank Jane P
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 24 February 2017

    Dear Guest: Thank you very much for submitting a thorough review about your experience while staying at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. We spend considerable resources training our staff to maintain the highest possible...More

    Reviewed 2 February 2017 via mobile

    Great vacation I came with my couple and had a great time. We made new friends by the pool and the drinks were great, the joy squad made it even better with the volley ball tequila and activities. The only complain I have is the...More

    1  Thank Brent P
    Reviewed 29 January 2017 via mobile

    It is a nice hotel in general. Helpful staff, friendly people. BUT, the room walls and the windows do not block any sound. The person in the room next to mine would make his eggs and wake me up at 6am. The ice machine 3...More

    2  Thank RobertBParker
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 2 February 2017

    Dear Guest : Thank you for taking the time to provide us your feedback about your stay with us. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience...More

    Reviewed 27 January 2017

    I was placed in a hotel room facing the city view. I believe I didn't get an ocean view room because I didn't tell them I was a Vidanta member at checkin. Later, when I requested a ocean view room but was told the Mayan...More

    1  Thank youngjw
    Reviewed 24 January 2017

    We booked a week at the Mayan Palace in Mazatlan for the week of Jan 13 through 20, 2017. We booked this stay through our RCI membership with WorldMark. Although we booked a week (RCI only will only book a minimum of a full week...More

    1  Thank craig t
    Hotel Riu Emerald Bay
    3,203 reviews
    #11 of 79 hotels in Mazatlan
     
    Costa Bonita Condominium & Beach Resort
    75 reviews
    #37 of 79 hotels in Mazatlan
     
    El Cid Marina Beach Hotel
    2,332 reviews
    #1 of 79 hotels in Mazatlan
     
    Pueblo Bonito Emerald Bay
    3,001 reviews
    #2 of 79 hotels in Mazatlan
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Mazatlan
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 268
    • Reservation Options
    • TripAdvisor is proud to partner with TripOnline SA so you can book your Mayan Palace Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Mayan Palace Mazatlan Hotel Mazatlan
    Add Photo Photos
    Traveller (245)
    Pool & Beach (53)
    Room & Suite (42)
    Dining (14)
    Hotel & Grounds (152)
    Bathroom (2)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
    Hotel Riu Emerald Bay
    3,203 reviews
    1.88 km away
     
    El Cid Marina Beach Hotel
    2,332 reviews
    2.54 km away
     
    Costa Bonita Condominium & Beach Resort
    75 reviews
    .88 km away
     
    Pueblo Bonito Emerald Bay
    3,001 reviews
    2.64 km away
     
    Nearby Restaurants
    La Palapa
    57 reviews
    1.60 km away
    Tacos Escorpio by Henry
    63 reviews
    .70 km away
    Raggio Cucina Casual
    125 reviews
    .20 km away
    Restaurante Real Centenario
    20 reviews
    .20 km away
    Nearby Attractions
    Deer Island (Isla de Venados)
    256 reviews
    3.90 km away
    El Cid El Moro Beach
    260 reviews
    4.27 km away
    Mazagua
    92 reviews
    .27 km away
    Bula
    20 reviews
    2.94 km away
    Ask a question
    Questions & Answers
    Fancy2026
    11 August 2017|
    Answer
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    0
    Votes
    Gailblake
    30 May 2017|
    AnswerShow all 6 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    0
    Votes
    Walt P
    6 April 2017|
    AnswerShow all 6 answers
    Response from RobertBParker | Reviewed this property |
    30 minutes by Uber.
    1
    Vote
    Room Tips
    "Avoid higher floors no AC in elevators or hallways!"
    Read review
    "Ask for a seaside room"
    Read review
    "All rooms good. Preferred side overlooking pools, not parking lot."
    Read review
    "seaview is the best"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing