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    Park Royal Mazatlan

    Av. Sabalo Cerritos 3110 | Marina Mazatlán, Mazatlan 82110, Mexico
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (173)
    Room & Suite (57)
    Pool & Beach (31)
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    Overview

    • Excellent33%
    • Very good23%
    • Average14%
    • Poor12%
    • Terrible16%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    3.5 Star Hotel
    All hotel details
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
    Standard Room

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    Traveller rating
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    Time of year
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    Reviewed 1 week ago via mobile

    This was my first trip to Mexico. I hope all hotels in Mexico are not as bad as this one. As soon as we arrived in the lobby, the concierge started hounding us about not going to any other hotels and sitting thru their presentation...More

    Helpful?
    Response from JorgeAEscalante, General Manager at Park Royal Mazatlan

    Miss Akcandycorn70 Let us thank you in the first place for staying at Park Royal Mazatlán.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.We extend...More

    Reviewed 1 week ago

    Over all we were very satisfied with our visit. Beautiful view, great location, close to shopping and dining. Uber available everywhere. Look out for the young girl with glasses at reception, she maybe rude, inconsiderate, and incompetent. But the rest of the staff was excellent!More

    Review collected in partnership with this hotel
    Helpful?
    Response from JorgeAEscalante, General Manager at Park Royal Mazatlan

    ShayN1982 Thank you for your preference. It was a pleasure to welcome you at Park Royal Mazatlán. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. It disappoints us...More

    Reviewed 2 weeks ago

    Pictures don't lie. The hotel is right next to the beach and all the rooms have a great view. Staff is courteous and when we asked for extra towels they delivered in no time. Also, Miguel the bellman was super nice to my grandma. Also,...More

    Helpful?
    Response from JorgeAEscalante, General Manager at Park Royal Mazatlan

    Mr. Tess C , First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities...More

    Reviewed 3 weeks ago

    Property is run down. Cockroaches in the halls. Food in the restaurant was good last year, but the menu has changed and is all Spanish with no consideration for English speaking guests. They must have lost their chef, because now the food is bad. Over...More

    Helpful?
    Response from JorgeAEscalante, General Manager at Park Royal Mazatlan

    Dear “Donna K” First of all, we would like to thank you for choosing Park Royal Mazatlán as host of your recent holidays. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide...More

    Reviewed 7 March 2017

    We rented at Park Royal for 6 months 2016-2017. It was not a happy experience. We found the staff not very friendly or helpful. The wi-fi was hard to connect to, and when we approached staff at the desk, they handed us the password, which...More

    Helpful?1  
    Response from JorgeAEscalante, General Manager at Park Royal Mazatlan

    Dear “Marilyn 142” We appreciate your comments. We commented that the units that were hosted belong to the area of condominiums, which are operated and managed by their owners We thank you for your observations.

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Concierge
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$70 - US$231 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Spa Hotel in Mazatlan
    • #25 On the Beach Hotel in Mazatlan
    Photos
    Traveller (173)
    Room & Suite (57)
    Pool & Beach (31)
    Dining (28)
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    Questions & AnswersAsk a question
    KenandJoylene M
    I would like some information about the rooms please? Do all the rooms have ocean view and kitchenettes ? I am mostly concerned with having a fridge or mini fridge to keep items cool. Any information would be appreciated. We have been to Mazatlán several times but decided we might try a different hotel/resort this time. Thank you
    9 February 2017|
    Answer
    Response from TxBrazo | Reviewed this property |
    All rooms have an ocean view. Ours didn't have a mini fridge. Don't know about the others.
    1
    Vote
    Jane L
    are there restaurants close by?
    22 July 2016|
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    RobertVOET
    Does this Crowne Plaza have Wheelchair accessible rooms?
    14 February 2016|
    Answer Show all 2 answers
    Response from Hernan P | Reviewed this property |
    Not sure....sorry
    0
    Votes
    Room Tips
    "Book elsewhere."
    Read review
    "They will change rooms if you are persistent."
    Read review
    "One morning they were fixing something in another room and it was noise. But the rest of the time it was OK."
    Read review
    "Good place to stay for an affordable price"
    Read review