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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Hotel Playa Mazatlan
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1,684 Reviews from our TripAdvisor Community

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Vancouver, Canada
Reviewed yesterday NEW

We had 2 weeks at Hotel Playa for Spring Break and had a great time. The hotel was clean and tidy, the staff are very friendly and patient as we tried to use our beginner's Spanish as much as we could. The clientele are mostly Mexican and the hotel obviously caters for them. It didn't seem as busy as other...

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Thank vancouversmithy
Vancouver
Reviewed 4 days ago NEW

This is a great hotel - we paid extra for the ocean view room in the north tower and were not disappointed. There's a nice selection of pools - there's one for children (with a pirate theme), a main pool, then a selection of cold pools built into an interesting cave configuration. The food was good. In the buffet, don't...

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2Thank Travellers_8
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest Thanks a lot for sharing, we feel as honored as motivated by your kind comments. As always, we are happy to be of service. LTVient

Coquitlam, Canada
Reviewed 6 days ago NEWvia mobile

We came here for one week at spring break. The hotel is very clean and the staff cannot do enough for you. We went on the all inclusive since we came with our kids we though this would be the easiest. Food is ok. Breakfast is buffet no other choice by day 5 you get tired of it as it's...

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1Thank Melissa1234181718
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We apprecciate all your kind comments, we will be passing this along to our management weekly meeting in the hopes of improving our services and ammenities, as we look to please every member of the family. Thanks a lot for the feedback. LTVient

Rochester, Minnesota
Reviewed 1 week ago

This was our 2nd stay at Playa Mazatlan. We stayed in the Villa Hermosa room which has a wrap around balcony with amazing views, highly recommend. We did not do all inclusive but ordered from the menu at La Terraza many times and everything was very good. Great beach, very clean common areas. Employees are exceptional! For some reason I...

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Helpful?
Thank izzydito
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We apprecciate all your honest thoughts as well as your recommendation, and suggestions; please know we will pass this along to our weekly managemente meeting in the hopes of improving, as we would love the opportunity to be of service in a future. We are always happy to hear from our guests, LTVient

Castro Valley, California
Reviewed 1 week ago

We have been to Hotel Playa Mazatlan at least 10 times. It is a lovely resort in a fantastic location. The room (450) was wonderful. Our past visits have been very relaxing and enjoyable. This year we notice a significant change -- adding all-inclusive option and welcoming cruise ship visitors with a voucher program has degraded the overall experience for...

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1Thank bethw2u
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comments, it is important to us to hear from our repeat guest, as we can get an idea as to how some of the changes are impacting the overall experience, as you mentioned we have some areas of opportunity that we will continue to strive and resolve in...

Edmonton, Canada
Reviewed 2 weeks ago

I researched a lot before picking an affordable resort that was all-inclusive in Mazatlan. Hotel Playa Mazatlan had majority good reviews and most reviews mentioned the noise and music coming from Joe's Oyster Bar so we requested the north tower as others have mentioned. But we agree with Tara P with her review. No matter where you stayed, you are...

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2Thank Lisa T
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Lisa T) We appreciate you taking the time to post your kind and direct comments about the facilities and the amenities in and around the hotel. I am glad to hear that you enjoyed the property and the surrounding areas, as well as taking the time to venture into the rest of the city. Note that this...

Spanish Fork, United States
Reviewed 2 weeks ago

My family and I just returned from a cruise to the Mexican Riviera and one of our ports was Mazatlan. We spent the most wonderful day there at the Hotel Playa Mazatlan relaxing on the beach under the shade of a palapa while the Playa waiters brought us yummy drinks. When we got hungry we enjoyed a delicious buffet lunch...and...

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Helpful?
Thank Julie K
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Julie K) We are thrilled to hear of your experience and even more so by the mention of being a returning guest. Thank you for taking the time to post about your experience publicly, we will look forward to hosting you again soon, hopefully this time you can stay a bit longer than a few hours. Please...

Vancouver
Reviewed 2 weeks ago

Very small receiving area but fast and efficient. Got the type of rooms requested. Big balconies, lounge chairs, table & 2 chairs also on patio also rack on wall for wet stuff. T.V. was great. Lots of english channel Satellite, big t.v.. Very impressed with all the pools (infinity too) as well as I believe 3 hot jacuzzi pools, one...

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1Thank VancouverBunny
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest Thanks a lot for your kind feedback, we are always hoping to hear from our visitors as this is how we learn about our areas of opportunity. It is our pleasure to be of service. LTVient

Calgary, Canada
Reviewed 2 weeks ago

I enjoyed my stay at this hotel. Staff members are fabulous in all areas of the hotel. It is very clean with staff continuously sweeping and washing the tiled floors in the lobby, walkways, pool areas and all other public areas. Everything is immaculate. My room was large and very comfortable and, being an older hotel, the location is on...

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Thank Cheryl L
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We greatly apprecciate your comments, as this is how we learn from a visitor´s point of view our areas of opportunity for improvement. It is always our pleasure to be of service. LTVient

mazatland
Reviewed 2 weeks ago

Playa Mazatlan is such a beautiful hotel on the beach with mature tropical foliage I felt as if I stepped into the author James Hilton's description of Shangri-la. If that wasn't enough the entertainment offered is outstanding. Thank you Cheryl Gaudet and Lance Vient for all your hard work putting together hilariously talented comedians for the comedy club shows for...

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Helpful?
Thank Bonnielh2014
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We feel honored, thanks a lot for the feedback, makes our day. Hope for a new season to start again next fall, be on the lookout. We will make sure to post about it all over the media. Till next time LTVient

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $109 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
94 questions
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See all questions (94)

Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unless you love to party, try to get a room in the north tower as it's a bit quieter in the evenings”
 of 5 bubbles Travellers_8, 25 Mar 2017 | Read review
“Ocean front, north tower, Villa Hermosa”
 of 5 bubbles izzydito, 19 Mar 2017 | Read review
“Upgraded room was worth the cost. Lots of noise at both sides of the resort from early morning to late night. AC quite noisy.”
 of 5 bubbles bethw2u, 19 Mar 2017 | Read review
“We were on 4th floor which was top. beach, ocean view & sunset view. Loved it”
 of 5 bubbles VancouverBunny, 14 Mar 2017 | Read review
“Pay extra for an ocean view room.”
 of 5 bubbles cheryllP5537WI, 13 Mar 2017 | Read review
5 of 5