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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Hotel Playa Mazatlan
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1,654 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Playa Mazatlan
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Showing 727: English reviews
Medicine Hat
Reviewed 3 weeks ago

My husband and I spent a week at Playa Mazatlan a week ago and found the hotel a mostly pleasant place to stay. The staff were great, friendly and helpful. Our room was nice and well maintained. The bed was comfortable, but the pillows were hard and flat. The buffet food was okay, and the Italian resttaurant's food was great!...

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Thank Maureen C
Reviewed 3 weeks ago

This is very great and reachable place. You can have a nice weekend here. Downtown here is very good. You will get Cruz here with multiple plans. You will also get a plan to du many activities and also whale show plan

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1Thank Kailas A
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest We are always happy to be of service, hope to see you guys arround next time!! Gracias LTVient

Toronto, Canada
Reviewed 3 weeks ago

We thoroughly enjoyed our stay at Playa Mazatlán. There were a lot of delectable choices at the buffet and Georgini's the Italian resto was spectacular! Service was excellent too. The resort is a stone's throw to plenty of souvenir stores and restaurants. Never a dull moment for sure.

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1Thank snowbirds2017
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest Thanks a lot for all your kind comments, we are always happy to be of service. Gracias LTVient

Winnipeg, Canada
Reviewed 3 weeks ago

My husband and I stayed at this resort from Feb 20 to 27, 2017. We found that it was misrepresented on the website as the climbing walls, zip lines and swim up bar seem to have not been in use for many years. Our biggest complaint is the lack of info from the Sunwing rep. No orientation was held other...

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6Thank mikenflo
Vancouver
Reviewed 3 weeks ago via mobile

This place rates only a fair review. The staff is friendly and kept very clean. However the food was not very good. Most of the time the food was lukewarm and not much selection. It is not conducive to social interaction. In most resorts I have been to you can sit at night and have a few drinks and meet...

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2Thank Bigkaz
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest, We appreciate you taking the time to post your comments, and are saddened to hear that we have not earned the right to host your next visit to Mazatlan. I would love to speak with you in the hopes of going over some of the various ideas we will be implementing this year in the hopes of...

Crystal Bay, NV
Reviewed 4 weeks ago

Love the location, food, service. Only negative(hint) the beds are awful. This is my 5th time back and I l feel like it's my home away from home. This trip was without kids but my kids love this place too. Good value and staff go beyond to make your stay enjoyable

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1Thank sns646
Burnaby, Canada
Reviewed 4 weeks ago via mobile

We stayed at the Playa Mazatlan Resort between Jan 13 and 20th 2017. The location is great, fantastic beach, wonderful staff, plenty of pools,however the food and beverages have a long way to go meet 4 star standards.

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4Thank Ronald L
Lake Elsinore, CA
Reviewed 18 January 2017

My wife and I, kids and grandkids spent the first week of January at the hotel. The young ones loved the beach, the pools, and activities, and we enjoyed their enjoyment! We love Mazatlan and have been 7-8 times in the past 10 years. This was our first stay at Playa Mazatlan. Our ocean view room was excellent, and the...

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Thank John G
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (JPGray) We appreciate you taking the time to post your comments, we are thrilled to hear that your family and yourself enjoyed the property, amenities and surrounding areas. I will take note of your comments in regards to controls with wrist bands in the hopes that we may come up with a more user friendly system. Please...

Vancouver, BC
Reviewed 16 January 2017

We just booked our sixth visit to the Playa for the first week of March and we can't wait to return. We have enjoyed a weekly stay at the end of February with another family, this time it will be just my husband and I. We love the ocean view, the friendly staff, the authentic Mexican food, the beautiful beach,...

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Thank strikkedilla
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (strikkedilla) We are thrilled to hear of your loyalty and continued experiences, thank you for sharing publicly. We will look forward to being of service to you again in the near future. Best wishes and safe travels, LT VIENT

Dallas, Texas
Reviewed 11 January 2017

Rooms are good , Location good.Worst food ever.If you chose to sign in for a dinner expect them to have you sit with other people that you don't know on same table.Service people are good.Reception people good but very slow.Check in 3 pm which is too late and check out 12 pm.If you get to the hotel before 3 pm...

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2Thank maxmaxali
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (maxmaxali) We appreciate you taking the time to post your comments, I am sorry to hear that you did not enjoy the food options at the hotel, we have attempted to cover a broad pallet of flavors between our seafood and snack bars, buffet restaurants and Mexican and Italian ala carte restaurants. We will take note of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $97 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#7 Best Value Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book an ocean view room”
 of 5 bubbles jeang260643, 15 Feb 2017 | Read review
“Let them know your needs and hopes for a comfortable, fun stay, and the hotel reservationist will help you select the best room for you.”
 of 5 bubbles 2jlj, 11 Feb 2017 | Read review
“Not close to the Lobby Bar or swimming pool. Very noisy late at night.”
 of 5 bubbles wendywooey62, 7 Feb 2017 | Read review
“Ocean view in North tower are the best. Ocean view ground floor rooms of North tower has larger patio area.”
 of 5 bubbles WillyBNugget, 2 Feb 2017 | Read review
“Stay away from the ocean view if you can't handle loud music till wee hours”
 of 5 bubbles snowbirds2017, 30 Jan 2017 | Read review
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