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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
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1,657 Reviews from our TripAdvisor Community

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Showing 728: English reviews
Niagara, Canada
Reviewed 10 March 2013

We went to the Playa Mazatlan in February of 2013, to escape a very cold, and very gloomy winter in Niagara Ontario Canada.. Our goal was to visit a city on the ocean, a city with history and art and a beautiful beach. We wanted to stay at an authentic Mexican resort, not a Disney version. To that end, we...

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4Thank SunLovers069
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (SunLovers069) I am writing in appreciation for your kind words about our facility, staff, beach, destination, amenities and the overall experience that you had at the hotel. I would like to personally thank you for taking the time to make such a great critique. It sounds like you as well had a chance to enjoy much of...

Phoenix, Arizona, United States
Reviewed 9 March 2013

My family has been coming here for over 40 years and Hotel Playa is where we will only stay! Clean rooms, friendly staff and ridiculously close to the beach! (Ck out pic) the food is great and the service on the beach is our favorite (Hola, Humberto!) We also love painting the ceramics and having the guy pop them in...

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2Thank Sandi S
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Sandi S) I would like to personally thank you and your family on behalf of the hotel, our staff and my family have grown to enjoy seeing you and yours build memories year after year. We feel honored in having the opportunity to count on you as a loyal client. We appreciate you taking the time to...

Calgary, Canada
Reviewed 7 March 2013

Just returned on March 2, 2013 from a fantastic vacation at Playa, Mazatlan all inclusive resort. The staff were so friendly and obliging and were always checking to see if the food and accomodations were in order. The evening shows were outstanding. The room was so clean and located with a beach view. I would highly recommend this resort for...

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4Thank Sue Y
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Sue Y) I would like to personally thank you for your valued critique and kind comments, we will look forward to serving you during your next stay. Best wishes and safe travels, Lance T. Vient, BSM/MKT General Operations Manager Hotel Playa Mazatlan ltvient@hotelplayamazatlan.com

Saskatoon, Canada
Reviewed 5 March 2013

We went to Mazatlan for a small family reunion. It just so happened that I would also be looking for sunshine and rest following major surgery. I came home after a two week visit feeling much stronger. I will try to keep this brief, so perhaps bullet points will help keep me on track and provide an honest summary of...

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3Thank judyjudyjudy9
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (judyjudyjudy9) I would like to thank you for taking the time to write such a descriptive critique about your stay here at your home in Mazatlan. It is not often the case that we get to hear from an experienced travel and service industry professional. I thoroughly enjoyed reading your bullet points, and will as well attempt...

Bowser
Reviewed 5 March 2013

Although this is not a small hotel it has the feel of a small hotel where the staff and owners know you. The owners are very present and visible and I feel they are very aware of what is happening at the hotel. Our first room was okay but the security light shone in which bothered me and we asked...

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Thank Gerri T
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Gerri T) We are pleased to hear that you had a good experience with us, and are proud of gaining your referral. I can only say that we strive for excellence and when our merits are felt and commented on, it makes it all the worth it. Thank you for taking the time to post such a...

mexico
Reviewed 3 March 2013

this is more than the tenth time we have stayed here, it won't be the last, but there needs to be attention paid to some details: the margaritas, and a few employees. we just love the location, the grounds, the buildings, pools, beach, and most of all the breakfast buffet outside by the ocean in the morning.we were not disappointed...

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Thank almo52
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (almo52) I am writing in the hopes of letting you know the importance that we place on all of our guest comments, and the tremendous value that we see in clear and blunt opinions, especially those coming from our valued repeat guests, as we know that they are always well intended and based on previous experience with...

Oshkosh, WI
Reviewed 2 March 2013

We just got back from Mazatlan. Very cold there this year. Maybe a high of 78 during the day and about 40 at night. The heated pool was great during the day. The first night they put us in room 129 and against our better judgement we stayed there. The music from Joe's Oyster Bar was blasting until 4:58 A.M....

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Thank CheeseheadsII
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (CheeseheadsII) I am glad to hear that you enjoyed your last stay with us and that we were able to accommodate your room change when requested. Although we have an ordinance for the level of music and the time at which the music has to stop, we sometimes cannot control what goes on next door. We will...

Seattle,WA
Reviewed 28 February 2013

My wife and I have been staying there for 9 years now. I have never had a complaint until now. We booked a double double room and didn't get one. I could have paid $10 a night less and got a better room with queen or king size ocean view. I was really disappointed this time, I think you are...

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1Thank skeeter320
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (skeeter320) I am writing in response to your comment about not being able to receive the room you expected as well as having the feeling that we cater only to all inclusive guests. First let me note that we are still very honored to have returning guest and the last thing that I want to hear is...

Noblesville, Indiana
Reviewed 27 February 2013

This was our 12th visit to Mazatlan and we have stayed at the Playa each time. It just gets better every year !!! The service is always great and the rooms are kept very clean with great views .The location of the Playa is perfect to the beach and gold zone resturants .

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Thank steve s
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (steve s) Thank you once again for yet another year of great memories, I think that this one will stick with me. It was great getting to know you and yours better and I look forward to having the opportunity next year to continue building the memories. I’m glad to hear you guys made it home safe....

Saskatoon, Canada
Reviewed 25 February 2013

It is my fifth trip to the Playa and was accompanied by friends who had never experienced Mexico. The rustic charm of the hotel, the location, the staff and the room were as usual excellent. After a week of touring, sunning and enjoying the experience of kibitzing with Roberto and Henry on the beach has made it a great experience...

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1Thank Alan M
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Alan M) Thank you for your continued loyalty and support, I am proud and happy to hear that we have earned the opportunity to serve one of your referrals, and have already began to help in planning your next stay. We will look forward to serving you and yours. Please do not hesitate to contact me direct...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $97 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#8 Best Value Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
90 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book an ocean view room”
 of 5 bubbles jeang260643, 15 Feb 2017 | Read review
“Let them know your needs and hopes for a comfortable, fun stay, and the hotel reservationist will help you select the best room for you.”
 of 5 bubbles 2jlj, 11 Feb 2017 | Read review
“Not close to the Lobby Bar or swimming pool. Very noisy late at night.”
 of 5 bubbles wendywooey62, 7 Feb 2017 | Read review
“Ocean view in North tower are the best. Ocean view ground floor rooms of North tower has larger patio area.”
 of 5 bubbles WillyBNugget, 2 Feb 2017 | Read review
“Stay away from the ocean view if you can't handle loud music till wee hours”
 of 5 bubbles snowbirds2017, 30 Jan 2017 | Read review
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