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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
Hotel Playa Mazatlan
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1,654 Reviews from our TripAdvisor Community

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Showing 727: English reviews
Winnipeg, Canada
Reviewed 13 February 2013

My month stay is coming to a end, it has been a great time and we will miss this place. The staff make this place, the owners actually care and that's what good holidays are made of. Front desk was the most helpful I have encountered with a concierge that had every answer and who I might add took time,...

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Thank Travellingfool2013
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Travellingfool2013) I am writing to thank you for your kind words. It is always a pleasure to hear that we are moving in the right direction and that the efforts put forth by our staff are being well received. We look forward to having you come back next year and hopefully at least once in between. Please...

Delhi, Canada
Reviewed 13 February 2013

wow this place was great we had our own resort for 2 days eat anything and as much off the menu what a deal. by saturday the locals arrived for carnival.we had a blast with them.even left resort and went to a bullfight .went downtown to market in mazatlan.never ever felt unsafe.hotel is top of the line .food is awesome.service...

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (imperial_13) I would like to personally thank you for your wonderful comments and promise to return, all I can do is agree with your comments about the people of Mazatlan, and the various amazing amenities that our city offers. Please feel free to contact me directly if I can be of service in setting up your next...

Prince Rupert, Canada
Reviewed 12 February 2013

. What did we think of the resort. Well the resort has the best beach in the area it is very clean and nice. When we arrived I asked about the fridge that I requested and I also had a code from Abril Jiménez at the resort that I had contacted and told I needed it for medication. They said...

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1Thank robm897
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear robm897, I am writing in response to both a letter that we received from you, as well as a comment that we received on your behalf on Trip Advisor. I would like to personally comment on your experience in the hopes of gaining some clarity: 1 – “Well the resort has the best beach in the area it is...

West Kelowna, Canada
Reviewed 8 February 2013

This was our first visit to Mazatlan so we were unsure about a lot of things -- however, after our 3 week stay at the Hotel Playa Mazatlan and our walking and "pneumonia" tours of the city we are now very sure that we will be back to spend more time at the Hotel Playa Mazatlan. All of the staff...

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Thank cincopesosworth
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (cincopesosworth) I am writing to personally thank you for your kind words about our staff, facility, location, service and continued improvements on the hotel. I am glad to hear that we were able to create a memorable experience that will allot us the opportunity to be of service to you and yours once again. Please do not...

Edmonton, Canada
Reviewed 1 February 2013

We have been to mazatlan three times . We have had the greatest time at the Playa Mazatlan every time we have stayed there . The food is great the service is like no other.This is the first time going all inclusive. And will be doing it again at the Playa Mazatlan next year! We had a room on the...

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3Thank john r
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (john r) I am writing you in response to your positive comments about our staff, facilities, locations, amenities and service. It makes us proud to hear that our efforts are being well received and that we have gained yet another returning client. Please feel free to contact me with any questions or concerns, or if I could...

Delta, British Columbia, Canada
Reviewed 1 February 2013

well wIe are just getting ready to leave after another awesome time at the Playa Mazatlan Hotel. It was an extended stay for some of us and shorter stays for others that switched off and came home as others took a trip down. My kids came down for xmas this year with there dad and my girlfriend and her kids...

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1Thank Heather S
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Heather S) I am writing to personally thank you for your continued loyalty and support, I am glad to hear that we were able to meet and exceed your expectations again this year. Please do not hesitate to contact me with any questions, concerns or if I may be of service in setting up your next trip....

Lexington, Virginia
Reviewed 31 January 2013

My family and I have been attending the Hotel Playa Mazatlan every Thanksgiving for years. We usually stay a week. The hotel's beachfront is the best in Mazatlan with great cabanas for shade and a nice wide beach (at some other hotels the tide eventually covers the entire beach). The food is delicious. Recently, they have opened some more restaurants...

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Thank Lauren K
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Lauren K) I would like to begin by thanking you for taking the time to write a comment about your experiences here at the Hotel, it is always a pleasure to hear that our efforts are well received and causing an impact on the quality of your stay. We will look forward to serving you and yours...

Vancouver, Canada
Reviewed 30 January 2013

Firstly I would like to note I am not a picky person nor is my husband! We are part way through our 2 week stay at the Playa in Mazatlan which has some great staff and some lovely singers that get you through dinner! When we first arrived we were put in a room on the 4th floor with no...

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2Thank dyzzi72
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear guest (dyzzi71) I am writing in response to your recent posting about your stay here at the Playa Mazatlan Beach Hotel. I am a bit concerned as to some of your comments, being a member of the family of owners and management team, it is of upmost importance that I am able to cater to my guests needs. The...

Reviewed 29 January 2013

Myself and my family stayed for 6 nights jan 11-17th. The staff at the playa is outstanding.. We had a number of issues with the rooms we booked and they did everything possible to make us happy and comfortable. We upgraded to a family room and my daughter ended up with horrible bites all over her legs two nights in...

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1Thank Teenager44
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear value guest (Teenager44) I would like to thank you for taking the time to make a positive comment about your stay. I am sorry to hear that you had a few issues during your stay, but happy to hear that we were able to accommodate to your needs. I hope we will have the opportunity to enjoy you and...

Phoenix, Arizona
Reviewed 26 January 2013

It was a fantastic stay at the Playa Mazatlan from 1/20-24th. The rooms were spacious and very clean. The staff provided excellent customer service and very friendly. The food was delicious. The layout and design of the hotel was the perfect size to do many things without getting lost when you compare it to more popular name larger hotels. As...

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Thank Angelita B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $96 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#7 Best Value Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
90 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book an ocean view room”
 of 5 bubbles jeang260643, 15 Feb 2017 | Read review
“Let them know your needs and hopes for a comfortable, fun stay, and the hotel reservationist will help you select the best room for you.”
 of 5 bubbles 2jlj, 11 Feb 2017 | Read review
“Not close to the Lobby Bar or swimming pool. Very noisy late at night.”
 of 5 bubbles wendywooey62, 7 Feb 2017 | Read review
“Ocean view in North tower are the best. Ocean view ground floor rooms of North tower has larger patio area.”
 of 5 bubbles WillyBNugget, 2 Feb 2017 | Read review
“Stay away from the ocean view if you can't handle loud music till wee hours”
 of 5 bubbles snowbirds2017, 30 Jan 2017 | Read review
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