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Hotel Playa Mazatlan

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Hotel Playa Mazatlan
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1,595 Reviews from our TripAdvisor Community

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Showing 698: English reviews
Lake Orion, Michigan
Reviewed 7 April 2011

Great stay. We wew ther 10 days and it was our 3rd stay. Great basic hotel. Would like to see in-room safe and small refrige but other than that absolutly no complaints. We were beach front room and security was amazing. Ex: on patio at 2am and dropped a small plastic cup. The security guard walked by about one minute...

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Helpful?
2Thank Chevriers
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

Dear guest (Chevriers), I would like to take the time to thank you for your recent posting on TripAdvisor about our resort, as well as thank you for your repeat business over the course of the last few years, earning your loyalty is of paramount interest to me as a member of the management staff and family of owners. I...

Westminster, Colorado
Reviewed 2 April 2011

We have been staying at the Hotel Playa Mazatlan for 28 years. It is a family run hotel and the service, rooms, restaurant and everything about it is superb. The beach is fabulous as it is a private beach that none of the other hotels offer. The entire staff is always very helpful, and most have been there for years....

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3Thank sheberlein
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

Dear Guest (sheberlein), Thank you, thank you, thank you - your lifetime of loyalty is extremely valuable to both me and my family. It is loyalty that has helped us retain the hotel and maintain our standards, and it is comments like these that give us the energy to continue to work hard towards excellence in service and quality facilities;...

Ogden, Utah
Reviewed 25 March 2011

We stay in Playa Mazatlan every November. I have been coming to Mazatlan since I was a kid with my Grandparents and now I take my family there. Our stays have always been relaxing and very enjoyable. The one thing you need to do when visiting Playa Mazatlan is shed the stress, remember you are not royalty. The surroundings and/or...

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Helpful?
1Thank scottandsheilab
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

Dear Guest (scottandsheilab), I would like to begin by thanking you for taking the time to post such a positive review of the Hotel even though you are already a loyal long time guest, it is refreshing to see that our guest still take the time to speak out about our Hotel. I am impressed to hear that you have...

Sacramento, CA
Reviewed 23 February 2011

If you're looking for a comfortable, no worries, place to stay, then the Playa is for you. It's not trendy or hip, but it is a place that will make you welcome. A short ride to Old Mazatlan and the Mercado. My only complaint is about the hard beds. Mattresses placed on a concrete base.

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1Thank bigrod52
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

To whom it may concern, (bigrod52) Thank you so much for your positive marks on our resort, it is of extreme importance to us that service and a welcoming smile be offered to every guest that crosses our threshold, and it is very uplifting to see that it is noticed. We will definitely take into consideration your points on the...

larjoy
Reviewed 22 February 2011

We have stayed at this hotel about a dozen times since 1974 and it never ceases to amaze me. Some of the staff have been there since we first visited the hotel. The staff are helpful and polite. We love the cleanliness of the hotel. It is very well maintained !!! Seems as though whenever we visited the public bathrooms,...

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1Thank Larry C
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

To whom it may concern (larjoy), I would like to begin by thanking you for your last 30+ years of continued loyalty to the Playa Mazatlan, as a member of the family of owners as well as the management staff it is paramount that we offer high levels of service and comfort that make you continue to come back. I...

British Columbia, Canada
Reviewed 17 February 2011

The staff at the lobby welcomed us back for visit #6, when my wife and I arrived on January 7th until January21. The weather was great with temps in the 70's...cool by Mazatlan standards but a welcome break from winter in British Columbia. We noticed that the hotel was less than full vacancy, so I didn't have to get up...

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2Thank harryW51
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

To whom it may concern (harryW51), It was a pleasure to be of service and have you back at our resort, we are sorry that the ambience was not the normal and we appreciate your understanding. I would like to personally thank you for posting a positive comment on this forum, it means a lot to us and it is...

San Diego, California
Reviewed 10 February 2011

We had the pleasure of staying at the Playa for ten days in December and we enjoyed it tremendously. The room was large and clean, the bed was very comfortable and we truly enjoyed the little balcony that overlooked the beach. The staff, particularly the concierge, were very helpful in arranging excursions for us and providing restaurant recommendations. There are...

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2Thank tilden717
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

To whom it may concern (tilden717), I am writing this email in the hopes of thanking you for your kind words and taking the time to make them known on trip advisor, as well as your continued loyalty to our Hotel; as a member of the family of owners and management staff it is comments like these that make our...

Calgary, Canada
Reviewed 31 January 2011

I have been going to the Playa since 1981. Ive always liked the hotel and it used to have a high rating. Today I see it has fallen to #17. The gardens have remained beautiful and the culture was always so rich, thanx to the great staff that had been there for years. Of course it is a noisy hotel...

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2Thank Playa172011
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

To whom it may concern (Playa172011), Dear guest, I would like to begin by thanking you for your continued loyalty to our Hotel over the last 30 years. I can attest to the fact that there have been many changes to the Hotel, primarily based on needs and upgrades; the changes that you see in staff are primarily because of...

Minnesota
Reviewed 5 January 2011

First let me say that I am a 15 year return guest and one of the hotels best free advertising. Over the years I have brought friends, groups as small as 4 and as great as 40 people. Am I reading the truth? You cant buy beer accross the street and drink it on the PUBLIC beach at the Playa...

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5Thank MNSU
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

To whom it may concern (MNSU), I am writing this email in the hopes of clarifying some of your concerns. As a member of the family of owners and management staff I can guarantee that your comfort and happiness at our resort is of paramount importance, and regardless of the expenditures that you or your group may make at our...

Naucalpan, Mexico
Reviewed 31 December 2010

I stayed in this hotel almost 30 years ago. I returned during December and the hotel is as nice as I remembered. The rooms were great, the restaurant very nice and the staff always helpful and polite. I have to say that the price is correct. The beach is completely clean and the pool, even though seems a bit small,...

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1Thank mfloresv
Hotel_Playa_Mazatlan, Manager at Hotel Playa Mazatlan, responded to this review

To whom it may concern (mfloresv), I am writing this letter in the hopes of thanking you for your kind words, great review and recent stay here at the Playa Mazatlan. As a member of the family of owners and management team, I can say that we strive to retain quality rooms, service and grounds; having the opportunity to have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $96 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#5 Best Value Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
71 questions
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Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are quieter than others. State your preference when checking in.”
 of 5 bubbles 80uteg, 5 Dec 2016 | Read review
“I don't think there is a quiet room anywhere but they all have something special about them - overlooking the beach, by the kid's pool, Etc.”
 of 5 bubbles pat555too, 26 Nov 2016 | Read review
“North tower is quieter. Ocean view is great. Get an upgraded room.”
 of 5 bubbles izzydito, 6 Nov 2016 | Read review
“Rooms on North side quieter”
 of 5 bubbles geraldk263, 2 Nov 2016 | Read review
“The boutique rooms are worth every penny.”
 of 5 bubbles gtcoupe65, 7 Oct 2016 | Read review
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