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Oceano Palace

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877 Reviews from our TripAdvisor Community

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Showing 358: English reviews
Charles Town, West Virginia
Reviewed 20 December 2016

We chose Oceano Palace Beach Hotel as a one night transition from our flight out of the USA to our reserved Condo. It worked out perfectly as a clean comfortable place to stay for the night, as we arrived in Mazatlan very late (checking in after midnight). The Oceano staff saved the room for us on a "Late Check In"...

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Helpful?
1Thank TravelYourWorld
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. We are thrilled to hear you had such a great experience even if it was a very short stay. Oceano is indeed a very festive and fun...

Reviewed 18 November 2016 via mobile

If you want peace n quiet this is not the resort for you. Between the DJ pool loud music, deigos club next door and the mariachi band that shows up 5 times a day I'm about to shoot myself. At times all 3 noise factors are going on at once. This is a Mexican resort. Very few other nationalities here....

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Helpful?
3Thank ciba n
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Dear guest, Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. I am sorry to hear you did not have a restful stay because of the noise generated by the different activities going on at the...

Houston, Texas
Reviewed 17 November 2016

How are you going to place 5 adults in 1 room with 2 single beds and say they booked our other room by mistake, then was told most likely they would have a room the next day and for now offer a roll out bed and never bring it to the room , we called several times and even went...

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Helpful?
4Thank Veronika D
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

On behalf of Oceano Palace please accept our most sincere apologies for the bad experience you said you had when you stayed with us. We take every comment seriously and share with our management and staff the positive and negative feedback we receive. Respectfully, we would like to address all the issues you mentioned. It would be of great assistance...

Calgary, Canada
Reviewed 10 November 2016

Great views, nice rooms, very average food. This is a budget Mexican hotel. Only the waiters speak passable English. Their service was excellent!! Pizza, steak, and any premium liquor (smirnoff?) is extra charge. You should eat most of your dinners out at the many great restaurants in Mazatlan. Had a very noisy room as the lock off doors between suites...

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Helpful?
4Thank bling2016
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. We are glad to hear you enjoyed your stay overall. As you well mentioned, we do have competitive rates and we try to offer the best service...

Calgary, Canada
Reviewed 18 October 2016

From the front end check-in to the friendly service in restaurants, bars and poolside service; I found everyone to be so kind and accommodating! Rooms were cleaned every day and if required, linens changed on the beds.

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4Thank Ddnph2
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for your review. We will certainly share your comments with our staff. They are very proud of their work. We are a locally owned and operated resort so to us is more than just a hotel it is also part of our heritage and we are proud of our service. We hope to welcome you again at Oceano...

Calgary, Canada
Reviewed 15 October 2016

We spent one week from Qct. 01 - 08 2016 in this hotel in room 712. Rooms on the 7th floor were nice,clean and a good ocean view. The staff were very friendly. The room was clean. We loved it, we would go again!

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3Thank jiangnan2016
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to share you experience at Oceano Palace. We will be sharing your comments with our staff. We are neither the biggest hotel in Mazatlan nor the most luxurious however, we are proud of the years of service our family has put into our business and the thousands of guests we have received over the...

Reviewed 9 August 2016 via mobile

Horrible view. Was on our 1st anniversary and they couldn't give us a king or queen size bed. Even though that's what I booked. Very packed, dirty, smelly, front desk rude, no hand towels, remote did not work. Cockaroaches eveywhere.

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3Thank Cesar B
Reviewed 10 June 2016 via mobile

We booked a week all inclusive at the Oceano Palace and our transportation was included. The drive from the airport was around 25 minutes. Checkin was quick, they provided us with a code for free internet, a towel card, room keys and a tv remote. The provided information about the hotel and activities but they were in Spanish. I asked...

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Helpful?
3Thank MacapaAB
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to share in such a detail your recent experience at Oceano Palace. We are very pleased to hear that check in was quick and that they were able to provide information about the activates in English. Our rooms were recently renovated so our decoration, paint job and furniture is almost new. We will look...

London, United Kingdom
Reviewed 27 May 2016

I spent 2 nights/3 days here in May. the staff are great, the food was good and the service was excellent. it is situated right on the beach and has a great pool - kids and adults. The buffett breakfast is very good and allows you to sit outside, next to the beach and take in the views which are...

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Helpful?
2Thank Nic I
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to share you experience at Oceano Palace. We will be sharing your comments with our staff. You are right about the perks of our location. We are located in the Golden Zone of Mazatlan, at Seagulls beach overlooking Birds Island, is a beautiful beach with a stunning view. Our location is one of our...

Edmonton, Canada
Reviewed 17 May 2016

This hotel is located right on the ocean in the golden zone! Walking distance to restaurants, shopping and many other hotels. Very reasonably priced, clean rooms. Recently remodled. We loved this hotel with a pool, outdoor eating bar and steps away from the beautiful Pacific Ocean!

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2Thank Jeannine D
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for your review. We will certainly share your comments with our staff. They are very proud of their work. We are lucky to have such a wonderful location in the Golden Zone. Our beach is called Seagulls beach and we have stunning views of Birds Island and the Pacific. We are thrilled to hear you enjoy our rooms,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Oceano Palace is our signature property with 255 rooms, some of them with an equipped kitchenette, that were renovated in 2014. It is available in European Plan and All-Inclusive. It features daily shows, a fully equipped gym, heated pool, daily pool activities and music. Our amenities include a fully equipped gym with the free services of a personal trainer and babysitting services at an additional charge. Our property is located right on the Golden Zone of Mazatlan, overlooking Birds Island. Our location features spectacular views of the Pacific Ocean and wildlife on the island. Our food service includes: La Terraza: Mexican Food Roxy Bistro: Pizzas and Steaks Grand Central Bar: Sushi Bar Our All-Inclusive Plan of their meals at their local restaurant in addition to a set number of dinners at our other restaurants and properties. Details: - 7 Night all-inclusive vacation includes 3 dinners at our other properties & restaurants - 5 Night all-inclusive vacation includes 2 dinners at our other properties & restaurants - 3 Night all-inclusive vacation includes 1 dinner at our other properties & restaurants Location 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 

Additional Information about Oceano Palace

Address: Av. Camaron Sabalo No. 2601 | Sabalo Country Club, Mazatlan 82103, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $81 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan
Hotel Style:
#26 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Oceano Palace staff and other travellers.
29 questions
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Questions? Get answers from Oceano Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay on street side if you want quiet at night.”
vagas2017, 1 Apr 2017 | Read review
“Get a room on the ocean side. There will be music but there will also be the sound of the waves.”
FounderDude, 30 Mar 2017 | Read review
“Book an Ocean View.”
lornas67, 11 Mar 2017 | Read review
“Tower rooms are newer, but I was told older rooms have been renovated.”
bling2016, 10 Nov 2016 | Read review
“Ocean view if possible....hotel was quiet”
Ddnph2, 18 Oct 2016 | Read review
5 of 5