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Oceano Palace

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869 Reviews from our TripAdvisor Community

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Showing 354: English reviews
Hedley, Canada
Reviewed 26 March 2016

The staff and amenities of this hotel are excellent stayed on the 7th floor with a ocean view room. Very clean comfy beds only inconsistent on coffee and water replacement. Didn't go all inclusive would if we go back due the food prices are expensive in the hotel breakfast for two was around $22. Beach could be kept cleaner by...

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1Thank Kevwhitt
Minneapolis, Minnesota
Reviewed 23 March 2016

This is our third year at Oceano Palace. It is still a good value, great location and, if on ocean side, a fabulous view without the construction noise or band noise from late night restaurant bands. If you choose to stay here pay extra for ocean view room (they have a balcony with a padded bench and only 100 feet...

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4Thank fthomasj89
Reviewed 22 March 2016

Amazing view...asked for a sea view and it was awesome...especially the sunset! It caters mainly for Mexicans and although some of the staff speak English, there were many who didn't...which was fine...this is Mexico! The staff were incredibly friendly...our cleaner on the 4th floor, Lupita, was lovely and our room was spotless. The concrete bed was unusual, but apparently this...

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1Thank biggleski
jestian
Reviewed 19 March 2016 via mobile

Currently staying here. NEVER again!! Loud!!Noisy!! Internet/WiFi disconnects every day, sometimes twice a day-and you have to go to front desk to get yet another little photo copy of a 2x3 piece of paper with log-in info. Caters to locals!! Does not care about Americans or others what so ever. Very rude!! Pool bar is a joke!!No beach service.! Lots...

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2Thank jestian
San Jose, California
Reviewed 11 March 2016

My husband and I were looking to book a last minute trip for Valentine's Day this year. Being that it was a holiday weekend, it was quite pricey to stay at most Mexican destinations. This trip was the best value I could find, so we booked it! We had never been to Mazatlan, so I figured it would be a...

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1Thank Shauna841505
Bangor, Maine
Reviewed 7 March 2016

We had hoped to stay at the Palms resort as we usually do, but after 2 days we had to leave because all the rooms were booked for a conference. We moved north a little and stayed at the Oceano Palace. The room was great, nice ocean view, very strong air conditioner, wifi worked great. My biggest praise goes to...

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Thank Bill E
Las Vegas, Nevada
Reviewed 6 March 2016

We booked our vacation package through AARP and chose this hotel because of the photos and price, our mistake was to think previous guests who wrote negative reviews were over reacting. As you enter the hotel property you are directed around a huge construction project, so if you value quiet in a resort avoid the rooms facing the front as...

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2Thank BBVette66
Alberta, Canada
Reviewed 22 February 2016

A hotel that is very full, gym, restaurants, bar, swimming pool ... the service is the best of this hotel make you feel at home and help you in everything you request them, the room has very good cleaning the ocean view is spectacular loved it when the sun goes down in the middle of the small islands have in...

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1Thank jacke d
Oceano_Luna_Palace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your review. We are thrilled to hear our staff was friendly and helpful. We are a small hotel so we strive to treat our guests as family so they can feel at home. The beautiful island in front of us it's called Birds Island. We indeed have some spectacular sunsets! We made...

Canada
Reviewed 15 February 2016

Mazatlan love for his people and climate, each year visit Mazatlan is my worship always we were staying in this hotel for the excellent location and rooms with kitchenette suite for my husband and for me it is very important that all this very location fences, Great beach has a beautiful view from the balcony, the service is very friendly...

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1Thank julie l
Oceano_Luna_Palace, Public Relations Manager at Oceano Palace, responded to this review

Thank you so much for taking the time to share your comments about your most recent stay at Oceano Palace. As you mentioned, some of our rooms include a fully equipped kitchenette, we find many of our guests love this feature. The beach in front of our hotel is great for swimming. We hope you continue visiting our beautiful city...

Minneapolis, Minnesota
Reviewed 7 February 2016 via mobile

Beautiful view & clean, but it's about it. Food is horrible, low water pressure in a shower, have to wait forever for a water warm up. Very noisy environment. Staff doesn't speak English, I don't speak Spanish, so communication was difficult. I wouldn't recommend this hotel to anyone.

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4Thank smaneev
Oceano_Luna_Palace, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your most recent stay. We regret to hear that we did not meet your expectations this time. We take positive and negative comments very seriously and we are reviewing what services and amenities need improvements. Please rest assure that your comments are being shared with management today so we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Oceano Palace is our signature property with 255 rooms, some of them with an equipped kitchenette, that were renovated in 2014. It is available in European Plan and All-Inclusive. It features daily shows, a fully equipped gym, heated pool, daily pool activities and music. Our amenities include a fully equipped gym with the free services of a personal trainer and babysitting services at an additional charge. Our property is located right on the Golden Zone of Mazatlan, overlooking Birds Island. Our location features spectacular views of the Pacific Ocean and wildlife on the island. Our food service includes: La Terraza: Mexican Food Roxy Bistro: Pizzas and Steaks Grand Central Bar: Sushi Bar Our All-Inclusive Plan of their meals at their local restaurant in addition to a set number of dinners at our other restaurants and properties. Details: - 7 Night all-inclusive vacation includes 3 dinners at our other properties & restaurants - 5 Night all-inclusive vacation includes 2 dinners at our other properties & restaurants - 3 Night all-inclusive vacation includes 1 dinner at our other properties & restaurants Location 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 

Additional Information about Oceano Palace

Address: Av. Camaron Sabalo No. 2601 | Sabalo Country Club, Mazatlan 82103, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $74 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan
Hotel Style:
#28 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Oceano Palace staff and other travellers.
28 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book an Ocean View.”
 of 5 bubbles lornas67, 11 Mar 2017 | Read review
“Tower rooms are newer, but I was told older rooms have been renovated.”
 of 5 bubbles bling2016, 10 Nov 2016 | Read review
“Ocean view if possible....hotel was quiet”
 of 5 bubbles Ddnph2, 18 Oct 2016 | Read review
“Ocean view, top floors are .”
 of 5 bubbles jiangnan2016, 15 Oct 2016 | Read review
“Ask for an ocean view room! With a small tip left each day you will have remarkable service!”
 of 5 bubbles 378jeannined, 17 May 2016 | Read review
5 of 5