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The Palms Resort Of Mazatlan

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Traveller (333)
Room & Suite (176)
Pool & Beach (167)
Overview
  • Excellent36%
  • Very good40%
  • Average15%
  • Poor5%
  • Terrible4%
Travellers talk about
“ocean view”(33 reviews)
“infinity pool”(12 reviews)
“fat fish”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (382)
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246 results
Traveller rating
107
93
22
11
13
Traveller type
Time of year
LanguageEnglish
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107
93
22
11
13
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All reviewsocean viewinfinity poolfat fishswim up baroutdoor restaurantgolden zonegreat pooltortilla soupmini fridgespring breaknice resortbeach areapesosbalconyarturowaitersmaz
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1 - 5 of 246 reviews
Reviewed 3 weeks ago

I was a little worried having read some of the negative reviews about booking here however, I am glad I went to find out for myself. We spent 10 days here in jan 18. The weather was fantastic . The hotel is clean and the...More

Thank montykey
Reviewed May 29, 2018

Let's start with the bad reviews. Seriously guys. This is not the Mayan Palace or Pueblo Bonito and isn't trying to be. If that is your expectation you need to increase your budget! We happened upon the Palms Resort after checking in to a disaster...More

Thank Lisa O
Reviewed March 30, 2018

We have stayed in 5 hotels in the last 3 months in Mazatlan and clearly this is the worst hotel on the strip by far. Our first room on the 6th Floor had a smell which indicated that it had not been in use for...More

2  Thank John M B
Reviewed March 29, 2018

My 1st ever bad review of a resort. To be brief: Overcharge at check-in. Carried proof of confirmation, resolved. Friday, a 1:30AM Banda party in yard, hundreds of people from a convention they booked. MGR said he was unaware there was to be a party...More

1  Thank Snake_Pond_Tim
Reviewed March 8, 2018

I have stayed here many times in the past and have always given wonderful reviews. Not this time. Too many changes in the past two years. Limited alcohol (no Khalua), no more happy hour, smaller drinks, have to charge to the room instead of paying...More

5  Thank Beverley Z
View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Room Service
Free High Speed Internet (WiFi)
Beachfront
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Wheelchair Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Things to do
Pool
Restaurant
Outdoor pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$65 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Mazatlan
#12 On the Beach Hotel in Mazatlan
#13 Romantic Hotel in Mazatlan
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$65 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Mazatlan
#12 On the Beach Hotel in Mazatlan
#13 Romantic Hotel in Mazatlan
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (333)
Room & Suite (176)
Pool & Beach (167)
Dining (55)
Amenities (11)
Questions & Answers
Ask a question
Yofavam
June 24, 2018|
AnswerShow all 3 answers
Response from Snake_Pond_Tim | Reviewed this property |
No. I would not take my kids there anyway. Booze all around with college kids being rude, etc. There are much better places right in the locality. No, you cannot drink the water and they market bottles when you are hostage... More
0
Votes
GmaCathy
January 29, 2018|
Answer
Response from mrpozo121 | Reviewed this property |
They say yes but I prefer to walk across the street and go to Oxxo and purchase a gallon of water. The gallon of water is very cheap there and they have all the necessity you may need on a quick run to the store.
1
Vote
Carla T
July 22, 2017|
AnswerShow all 2 answers
Response from sadie12350 | Reviewed this property |
We never used the plan however we did eat at the restaurants. The hotel has an inside restaurant that serves breakfast/brunch, a pool side restaurant that serves lunch and dinner, and a coffee bar. All are very reasonably... More
0
Votes
Room Tips
"Spend the extra $200 pesos a night fro ocean view!"
Read review
"Rooms facing the main street are extremely noisy"
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"The street side would be quieter than our ocean view was...."
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"Ocean side for sure."
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