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Luna Palace Hotel & Suites

525 reviews
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Traveller (195)
Room & Suite (95)
Pool & Beach (91)
Overview
  • Excellent52%
  • Very good24%
  • Average11%
  • Poor4%
  • Terrible9%
Travellers talk about
“pool area”(18 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.0 Star Hotel
All hotel details
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (525)Write a Review
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1 - 5 of 260 reviews
Reviewed 1 week ago

I do like this hotel. The staff are so kind and the service in the room was topnotch. Our room was clean as were the sheets/bedding. The TV was fine. The view was outstanding. When you check in, they do ask for a security deposit...More

Thank SunnyBeaches_09
Response from conciergeAna, concierge at Luna Palace Hotel & SuitesResponded 6 days ago

ear SonnyBeaches_09: Thank you for taking your time and sharing your experience at Luna Palace Hotel, we are pleased to know that you had a pleasant stay, referring to your comment on the hot water, we informed you that we had to change the water...More

Reviewed 2 weeks ago via mobile

Luna Palace has fewer rooms than most beach front resorts so the palapas and pool were never crowded - we could always find open lounge chairs. You do have to turn in a card for towels though and wear a wrist band. There is no...More

Thank AlliHossack
Response from conciergeAna, CONCIERGE at Luna Palace Hotel & SuitesResponded 1 week ago

Dear AlliHossack : It was a pleasure to serve you during your stay in room 3007 of Hotel Luna Palace. As a valuable guest your comments and suggestions are of great importance to us, because thanks to them we identify areas of opportunity. We will...More

Reviewed 3 weeks ago via mobile

I believe this is the smallest and oldest of the four Palace hotels in the Golden Zone and I have to say we enjoyed everything about this hotel; very clean and amazing staff, it was quiet day and night with the exception of lovely weddings,...More

Thank Karen C
Reviewed 4 weeks ago

Nice pool, loud music, clean and neat. Service was good and plenty of loud Mexican music. You can get a real feel of Mazatlan at this resort. Don't expect to get an afternoon nap, lots of activities going on keeping you and your family busy.More

Thank Maria L
Response from conciergeAna, CONCIERGE at Luna Palace Hotel & SuitesResponded 4 weeks ago

Dear Maria L : Thank you very much for choosing Palace Hotels as your resting place and sharing your experience with us. I am pleased to know that our team has contributed greatly to make your stay memorable. We are committed to providing you with...More

Reviewed 4 weeks ago

We recently went to Mazatlan for a 10-day holiday and unfortunately stayed at this hotel. The desk staff did accommodate our request for a room on the 8th floor with an ocean view, which was great. Another positive was the cleaning and restaurant staff who...More

Thank Ruby15432
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Concierge
Multilingual Staff
Laundry Service
Children Activities (Kid / Family Friendly)
Room Service
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$67 - US$237 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 Family Hotel in Mazatlan
#12 On the Beach Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$67 - US$237 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 Family Hotel in Mazatlan
#12 On the Beach Hotel in Mazatlan
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (195)
Room & Suite (95)
Pool & Beach (91)
Dining (31)
Hotel & Grounds (125)
Bathroom (3)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
izzydito
27 December 2017|
AnswerShow all 4 answers
Response from conciergeAna | Property representative |
Dear Izzy dito Effectively we have chairs and lounge chairs in our pool area, on the beach we have palapas but the lounge chairs can be lowered. What I can see when I swim in the pool, are small banks for when in the pool... More
0
Votes
Google Translation
Terry E
12 December 2017|
AnswerShow all 2 answers
Response from HOTELES_PALACE_MZT | Property representative |
Dear Terry, Guests are welcome to bring their own food. Please note all of Luna Palace's rooms include a fully equipped kitchenette so we actually expect our guests will be preparing or storing their own food. Luna is a... More
0
Votes
Eileen G
10 October 2017|
AnswerShow all 3 answers
Response from Alex B | Reviewed this property |
Yes you can walk along the beach in front of the hotel. The hotel also provides chairs. At the time we were there which was in The summmer yes you could swim in the water
0
Votes
Room Tips
"I would not recommed this hotel to anyone."
Read review
"All rooms are ocean view...just don't go there on weekends or ask whether private parties are planned..."
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"We had a one bedroom facing the ocean, Room 7001 and then a junior suite also facing the ocean 7007. Would..."
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"All rooms have ocean views. I think there are eight floors. I was on the seventh, and the views were nice."
Read review
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