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Luna Palace Hotel / Suites

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#13 of 81 Hotels in Mazatlan
Certificate of Excellence
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Luna Palace Hotel \/ Suites
Luna Palace Hotel / Suites
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499 Reviews from our TripAdvisor Community

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Showing 242: English reviews
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Seattle, Washington
Reviewed 1 week ago

I would like to praise the whole staff at Luna Palace. So welcoming and helpful! Beautiful view of the beach and ocean from my veranda! Very clean and cozy room. Could'very stayed much longer if possible. I highly recommend Luna Palace! Sincerely Stephanie Day

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Helpful?
1Thank lilaclane2
conciergeAna, concierge at Luna Palace Hotel / Suites, responded to this review

Dear lilaclane2 : Thank you very much for your excellent comment, for Hotels Palace it is an honor that we have been given the opportunity to attend them in these your vacations. And know that we fill all your expectations. On behalf of the staff and management we thank you, and look forward to seeing you at your home again....

Andover, Massachusetts
Reviewed 1 week ago via mobile

Slow checking in. Found room to be very outdated. Great location on the beach. Had to call at midnight for smoke alarm was going off. They removed the batteries. We Woke up to many bugs in both bathrooms. Complained to hotel front desk and asked housekeeper to take care of it. All to come back 5 hours later to large...

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Helpful?
Thank Dena D
conciergeAna, concierge at Luna Palace Hotel / Suites, responded to this review

Dear Guest Dena D: Thank you very much for sharing your experiences at Hoteles Palace. We deeply regret that we have not complied with your service expectations. On behalf of the staff and management of the Palace Hotels, we ask for an apology. Kind RegardsAna Maria Valdes G, Concierge

British Columbia
Reviewed 1 week ago

We booked into the Luna as our PB Mazatlan timeshare was used up. We were very pleased with our accomadations. From the moment we arrived until we checked out 2 weeks later, we were treated kindly and respectfully by everyone except perhaps the towel lady. However, she was off sick a couple of days so that may account for her...

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Helpful?
Thank Labbysmom
conciergeAna, concierge at Luna Palace Hotel / Suites, responded to this review

Appreciable Guest Labbysmom Thank you very much for taking the time to share your experience at Hoteles Palace. We are glad to know that you had a pleasant stay, your comments are of great importance to us, as they help us to improve our service. We hope they give us the opportunity to return to attend them in this house....

St. Paul
Reviewed 3 weeks ago

Excellent location with rooms on ocean. Clean and equipped kitchenettes. Restaurant is good with many more within easy walking distance. Staff was wonderful and accommodating on all requests. Pool is clean as are the grounds.

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Helpful?
Thank mjmn36
conciergeAna, concierge at Luna Palace Hotel / Suites, responded to this review

Dear mjmn36: Thank you very much for your kind comments. For us it was an honor that they gave us the opportunity to attend them in these their vacations, we are glad to know that they enjoyed their extancia, in the name of the staff and we thank them and we hope you have them again in this house. Best...

Poland, Ohio
Reviewed 4 weeks ago

We (a party of five) needed to extend our two-week vacation to Mazatlán by two days to take advantage of a lower price for our return flight. Since the resort where we were staying was unable to accommodate our request, I contacted RCI for nearby hotels that offered daily reservations. The Luna Palace in the heart of the Golden Zone...

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Helpful?
Thank OhioTraveler44514
Reviewed 4 weeks ago

We had a wonderful stay at the Luna Palace. The staff were great, always helpful. Our room, as do all the rooms, had an ocean and pool view. It was lovely to watch the sunset on the balcony. The king bed was very comfortable. The room was kept clean. The kitchenette was handy. The pool was warm. The resort was...

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1Thank Carol M
Playa del Carmen, Mexico
Reviewed 7 February 2017

We stayed at the Luna Palace thanks to Westjet vacations. We have been to Mexico numerous times and this time we brought our inlaws for their first real experience. Let me tell you, the hotel was amazing. The rooms were beautiful and we cooked almost every night. The service was 5*, nicest people you will meet. Leonardo at the front...

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1Thank KimBolene1963
Roseburg, Oregon
Reviewed 24 January 2017

After a 10 day trip in Mexico we stayed at the Luna Palace to be fairly close for our flight out of Mazatlan. We made this reservation through our RCI membership and it was just for one night. As mentioned in other reviews, some of the rules (and the bracelets) they have at the resort are a little strange and...

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Helpful?
Thank craig t
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Luna Palace. Is good to hear he left a good impression even if you stayed only for one night. We are happy to hear you enjoyed the food from our restaurant, our main goal is to offer fresh food everyday from juices to fruit, eggs,...

Alberta, Canada
Reviewed 3 January 2017

We stayed at the Luna Palace for New Years eve last year. We found the hotel to be very nice. English is limited by the staff but so is my Spanish. We were still able to communicate and really enjoyed the quiet atmosphere of the place.The beds were the most comfortable we have had in Mexico and the cleaning staff...

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Helpful?
Thank Bob C
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to share your comments about your New Year's Eve vacation at Luna Palace. Luna is our smallest hotel but it certainly has a lot of character and a very relaxing atmosphere. Luna was renovated in 2014 so including our mattresses are relative new. We are very happy to hear you had a great experience,...

Reviewed 29 December 2016

We were happy with the spaciousness of our room and its location away from the pool area, overlooking the water and the beach. We even saw whales spouting in the distance as we relaxed on our deck late one afternoon. The water off the beach was very swimmable 90% of the time and we saw first hand that many people,...

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Helpful?
1Thank Janet & Ric... K
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for your wonderful description of our service during your vacation. Certainly Luna is a great place to relax. We have a good size balconies and the view of the Pacific is unbeatable, particularly the sunsets. We heard your comments about the need to improve the English language skills of our personnel. We definitely would like to keep our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 

Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $102 - $940 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan
Hotel Style:
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Luna Palace Hotel / Suites staff and other travellers.
16 questions
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Glencoe, Minnesota
Saskatoon, Canada
2 months ago
victoria bc
7 months ago
1 month ago

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Questions? Get answers from Luna Palace Hotel / Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room has a view.”
 of 5 bubbles lilaclane2, 19 Mar 2017 | Read review
“Request poolside or ocean front. No areas are noisy.”
 of 5 bubbles mjmn36, 2 Mar 2017 | Read review
“The highest floors have the best views.”
 of 5 bubbles OhioTraveler44514, 27 Feb 2017 | Read review
“Northwest side, room #'s ending in 002/3, is quieter, away from the restaurant & pool.”
 of 5 bubbles janetamprickk, 29 Dec 2016 | Read review
“Upper floors are quieter”
 of 5 bubbles MinneapolisPeeker, 3 Dec 2016 | Read review
5 of 5