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Luna Palace Hotel / Suites

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#13 of 80 Hotels in Mazatlan
Certificate of Excellence
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1 room 2 adults 0 children
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Luna Palace Hotel \/ Suites
Luna Palace Hotel / Suites
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495 Reviews from our TripAdvisor Community

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Showing 238: English reviews
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Poland, Ohio
Reviewed yesterday NEW

We (a party of five) needed to extend our two-week vacation to Mazatlán by two days to take advantage of a lower price for our return flight. Since the resort where we were staying was unable to accommodate our request, I contacted RCI for nearby hotels that offered daily reservations. The Luna Palace in the heart of the Golden Zone...

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Helpful?
Thank OhioTraveler44514
Reviewed 2 days ago NEW

We had a wonderful stay at the Luna Palace. The staff were great, always helpful. Our room, as do all the rooms, had an ocean and pool view. It was lovely to watch the sunset on the balcony. The king bed was very comfortable. The room was kept clean. The kitchenette was handy. The pool was warm. The resort was...

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Helpful?
Thank Carol M
Playa del Carmen, Mexico
Reviewed 3 weeks ago

We stayed at the Luna Palace thanks to Westjet vacations. We have been to Mexico numerous times and this time we brought our inlaws for their first real experience. Let me tell you, the hotel was amazing. The rooms were beautiful and we cooked almost every night. The service was 5*, nicest people you will meet. Leonardo at the front...

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Helpful?
Thank KimBolene1963
Roseburg, Oregon
Reviewed 5 weeks ago

After a 10 day trip in Mexico we stayed at the Luna Palace to be fairly close for our flight out of Mazatlan. We made this reservation through our RCI membership and it was just for one night. As mentioned in other reviews, some of the rules (and the bracelets) they have at the resort are a little strange and...

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Helpful?
Thank craig t
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Luna Palace. Is good to hear he left a good impression even if you stayed only for one night. We are happy to hear you enjoyed the food from our restaurant, our main goal is to offer fresh food everyday from juices to fruit, eggs,...

Alberta, Canada
Reviewed 3 January 2017

We stayed at the Luna Palace for New Years eve last year. We found the hotel to be very nice. English is limited by the staff but so is my Spanish. We were still able to communicate and really enjoyed the quiet atmosphere of the place.The beds were the most comfortable we have had in Mexico and the cleaning staff...

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Helpful?
Thank Bob C
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to share your comments about your New Year's Eve vacation at Luna Palace. Luna is our smallest hotel but it certainly has a lot of character and a very relaxing atmosphere. Luna was renovated in 2014 so including our mattresses are relative new. We are very happy to hear you had a great experience,...

Reviewed 29 December 2016

We were happy with the spaciousness of our room and its location away from the pool area, overlooking the water and the beach. We even saw whales spouting in the distance as we relaxed on our deck late one afternoon. The water off the beach was very swimmable 90% of the time and we saw first hand that many people,...

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1Thank Janet & Ric... K
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for your wonderful description of our service during your vacation. Certainly Luna is a great place to relax. We have a good size balconies and the view of the Pacific is unbeatable, particularly the sunsets. We heard your comments about the need to improve the English language skills of our personnel. We definitely would like to keep our...

Minneapolis, Minnesota
Reviewed 3 December 2016

Great for price. Right on beach, every room has ocean/sunset view and a balcony, and while we were there it was very relaxing - not on the busiest part of the beach, and really not that busy (we were there the week after Thanksgiving). Staff is helpful and many speak English, which was helpful for us! Each room has small...

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Helpful?
3Thank MinneapolisPeeker
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. We are glad to hear you had an overall good experience and that Luna was a good value. We try to provide a good service at an...

Edmonton
Reviewed 11 November 2016

First the good- good location- great staff- breakfast buffet great- fantastic sunsets- loved the room- pool was very nice and some days even warm- every room has great ocean views. Now the not so good- this is not a resort where you come to relax, nap by the pool etc. This hotel seems to be more for the Nationals than...

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4Thank garyj616
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Luna Palace. We regret to hear that we did not meet your expectations this time. We take positive and negative comments very seriously and we are reviewing what services and amenities need improvement. We agree with you, high noises are unacceptable when we are trying...

Reviewed 19 August 2016 via mobile

This is a nice hotel with friendly staff. The facilities are not high and, but the location and the helpfulness of the employees makes up for that. I am staying next-door at the Pueblo Monique though and my friends are staying here and we are spending most of our time here due to the flood level need to being an...

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Helpful?
Thank David F
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to share your experience with us. Please make sure your friends also stay with us next time they come to Mazatlan. We will certainly pass on your positive comments to our manager about our staff. They are very proud when they hear positive reviews. Hope to see you again in Mazatlan Amigo!

Tucson
Reviewed 30 July 2016

I have been staying at Luna for over 20 years. My favorite is 5002 or 6002. Oceanfront comfortable bed when you take off the plastic.sheet I don't know why they put it on, but the maid said it was para ninos Thats my only grip Great beach, Great staff. I speak Spanish so that helps. Some of the staff will...

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Helpful?
7Thank leecuate
HOTELES_PALACE_MZT, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to share your comments about your stay at Luna. Returning guests like you are the core of our business. We will share your comments with our staff because it will make them very proud to hear all the positive things you have shared. We hope to welcome you again in 2017.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 

Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $83 - $941 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan
Hotel Style:
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Luna Palace Hotel / Suites staff and other travellers.
16 questions
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Glencoe, Minnesota
Saskatoon, Canada
2 months ago
victoria bc
7 months ago
4 days ago

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Questions? Get answers from Luna Palace Hotel / Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The highest floors have the best views.”
 of 5 bubbles OhioTraveler44514, 27 Feb 2017 | Read review
“Northwest side, room #'s ending in 002/3, is quieter, away from the restaurant & pool.”
 of 5 bubbles janetamprickk, 29 Dec 2016 | Read review
“Upper floors are quieter”
 of 5 bubbles MinneapolisPeeker, 3 Dec 2016 | Read review
“Ask for any rooms 02, they are on the end so only one neighbour, so less smoke, less loud music.”
 of 5 bubbles garyj616, 11 Nov 2016 | Read review
“Corner suites are large and Sunny”
 of 5 bubbles johnevath, 26 Jul 2016 | Read review
5 of 5