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Luna Palace Hotel / Suites

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#12 of 80 Hotels in Mazatlan
Certificate of Excellence
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Luna Palace Hotel \/ Suites
Luna Palace Hotel / Suites
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487 Reviews from our TripAdvisor Community

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There are newer reviews for Luna Palace Hotel / Suites
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Showing 232: English reviews
Cerritos, California
Reviewed 7 April 2016

I made a reservation with a credit card thru Hotels.com on March 31, 2016. In their confirmation email, Hotels.com said that a no show would cost me a full nights rate as a penalty. The room was guaranteed. When I arrived, the hotel told me that they did not have a reservation at all. I showed them the email proof....

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5Thank Kin K
Winnipeg, Canada
Reviewed 13 March 2016

Again, we've had an excellent stay at the Luna. Six weeks went by too quickly at your friendy reasonably priced hotel. After a couple of days, we had gotten our coveted corner one bedroom suite with the great views of the ocean and pool area. Thank you kindly. Our roomy suite cannot be beaten ~ lovely king size bed with...

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2Thank sylc_24
Winona, Minnesota
Reviewed 13 March 2016 via mobile

This was our first trip to Mazatlan, and we chose the Luna for the size, value, the kitchenette, and the view. We stayed for 3 weeks, over the same time of the "Good and Bad" review, which gave an accurate account of events. The fumigation fiasco happened our first morning and was a bit scary. Something obviously went very wrong...

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3Thank sjoMN
Puyallup, Washington
Reviewed 11 March 2016

I apologize that this review is long but hope you have the time to read it. I would like to start this review with some positive comments. The lady that cleaned our room, Perla, was fantastic. She did a few extra things like a candy on our bed each day and a little gift of candy on Valentine’s Day. These...

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2Thank MazfanPuyallup
Athabasca, Canada
Reviewed 8 March 2016

One of the most friendly places we have stayed. Staff are excellent whether they speak little or no English, they are helpful and pleasant. It is very very clean and the beds are good, suites are good, all have an ocean view. One pool, smaller property, just right for our lifestyle.

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1Thank TravelRocksTryIt
Boulder, Colorado
Reviewed 5 March 2016 via mobile

We stayed here for one week and thought it was great until half way through our stay a note was slipped under our door about an event that would shut down the pool area for several days as the staff prepared for an event on Saturday from 4pm-2am. I write this review at 10:52pm on a Saturday night as a...

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3Thank sastillman
Vernon, Canada
Reviewed 22 February 2016

The great! Best beds in Mexico! Large comfortable room (fabulous view off walkout balcony) with well stocked kitchenette (everything worked) comes with large fridge, microwave oven, blender, toaster, coffee maker, well stocked with everything needed (who wants an oven in Mexico?). Nice large glassed in shower with no shortage of hot water. Super clean hotel, enough staff to keep everything...

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4Thank John F
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Luna Palace. We are pleased to hear our staff was friendly and helpfully. We are a very small hotel so we strive to provide a service that would make you feel at home. All of our rooms include the fully equipped kitchenette you mentioned. Is...

Illinois
Reviewed 22 February 2016 via mobile

We did not actually stay at Luna Palace, but we did do a tour and also had dinner at their restaurant. This is a small hotel/suites type hotel. M while the one bedroom units were nice, it was just not the type of place that we would want to come and stay year after year. Too small and not enough...

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1Thank J-W
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to review our restaurant Eclipse. Since we are a small hotel our menu is a la carte so this ensures food is prepared fresh from scratch every day. Thank you for recommending our food and service at Eclipse restaurant. LP

Osseo, Minnesota
Reviewed 17 February 2016

Wonderful, from the room, staff and locals of mazatlan, just wonderful. We are thrilled with the return of mazatlan to the fore of vacation destinations in mexico. Don't let the US media fool you. MX and specifically mazatlan are perfectly safe and economical options for winter travel get-aways. The beautiful winter weather is consistently better than any US destination (includging...

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2Thank Davlaurie
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments after your recent stay at Luna Palace. We are thrilled to hear we met your expectations from the room, to our staff. We take pride in our service and dedication. Thank you also for helping us get the word about about how safe and welcoming Mexico and Mazatlan are. We...

Mpls, mn
Reviewed 7 February 2016 via mobile

My husband and I (mid 50's) stayed at Luna Palace from 1/23 to 1/30. We stayed the first night in room 3004 with 2 doubles. We had requested a King, so we moved the next day to 4002. The first room overlooked the pool. 2nd room was a little smaller but we loved it. The view of the ocean was...

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2Thank MaddenMpls_mn
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. We are lucky to have fantastic views of Birds Island and the beautiful beach outside the hotel. Great sunsets! We regret to hear that front desk did not respond to your inquiry about the fridge. We take positive and negative comments very seriously...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 

Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $78 - $960 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan
Hotel Style:
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Family Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Luna Palace Hotel / Suites staff and other travellers.
12 questions
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Glencoe, Minnesota
4 months ago
Finger Lakes Wine Country, New York
over a year ago
Burt

See all questions (12)

Questions? Get answers from Luna Palace Hotel / Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are quieter”
 of 5 bubbles MinneapolisPeeker, 3 Dec 2016 | Read review
“Ask for any rooms 02, they are on the end so only one neighbour, so less smoke, less loud music.”
 of 5 bubbles garyj616, 11 Nov 2016 | Read review
“Corner suites are large and Sunny”
 of 5 bubbles johnevath, 26 Jul 2016 | Read review
“If you are traveling with a wheelchair book either an end suite, or an accessible room.”
 of 5 bubbles SaraL662, 29 Apr 2016 | Read review
“We covet a corner suite at or higher than the third floor...great view and the sunsets are phenomenal!”
 of 5 bubbles sylc_24, 13 Mar 2016 | Read review
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