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El Cid Castilla Beach Hotel

Travellers' Choice award winner
GreenLeadersPlatinum level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$214*
US$93*
Great Deal
US$132*
US$119*
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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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3,141 Reviews from our TripAdvisor Community

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Showing 1,863: English reviews
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Richmond
Reviewed 5 days ago NEW

Hotel should provide free WIFI and discourage the Mexican loud beach bands. At times there were 8 to 10 bands, too loud and too many. Check in and out with the Elite was a dream. Nice to be able to go to the Marina hotel also with the package. Golf was great.

Review collected in partnership with this hotel
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Helpful?
Thank douglascP3303PI
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Mr. Douglas, First of all I would like to thank you for taking the time to share your review regarding your recent stay with us at El Cid Castilla. I am very happy to hear you enjoyed your stay at that we met almost all your expectations. Your comments are very important to us to continue improving our services...

Prince George, Canada
Reviewed 6 days ago NEWvia mobile

Will not go back to this resort. Food was bad. Music was bad. Room had bugs on the bathroom counter daily. Old and run down resort. Very loud no place to have quit time. We also found it very cool in the evenings in April.

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Helpful?
Thank tracyandgordie
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you for sharing you feedback with us. I am very concerned to have learned about your experience at the resort, even when this happened the last year. I can assure you that service to our guests is of paramount importance and this feature is a strong determining factor to whether a guest will return; hence, I apologise...

Fort Worth, Texas
Reviewed 6 days ago NEW

ok, so we stayed there for 5 days and 4 nights starting 03/30/2017 and leaving 04/03/17. we went driving and we pulled to the front of the Hotel and we stopped right in front of the bellmen and there was 4 of them just staring. none of then even bother to welcome us. we reserve two hotels rooms one for...

Review collected in partnership with this hotel
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Helpful?
Thank emanuel615
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you for sharing your review of your stay with us in among options in Mazatlán, México. We appreciate you sharing your feedback and we apologize that some aspects of your stay did not meet your expectations. While the lack of service you experienced is unusual and definitely not up to our standards, there is no reason for...

Calgary, Alberta
Reviewed 6 days ago NEW

We enjoyed every bit of our vacation, the resort was amazing. The staff were friendly and helpful. The hotel was clean and the staff were always working so hard. The pool and beach areas were awesome. There were lots of families and couples just having fun. We took a putt-putt into old Mazatlan and the market, it was so relaxing...

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Helpful?
Thank sueD4550CS
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I appreciate that you took time to share your feedback about your recent vacation to El Cid Castilla. You can’t imagine how proud I felt when I read your nice comments about our services and our staff who was friendly and helpful during your vacations. Our objective is to always provide the best service to our guests, so...

Roseville, California, United States
Reviewed 1 week ago NEW

We visited the pool and restaurant on a break from our cruise. We spent the day eating, drinking, and reading poolside. The staff was very accommodating and the service was top notch. I can't comment on the hotel as we didn't stay but the treatment we received have made us consider this hotel for a future stay.

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Helpful?
Thank Lee H
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Lee H, I am very happy to hear your stay with us was everything you were hoping for a beach vacation. Thank you for taking the time to share your comments regarding the experiences with our staff, our service and our facilities. We will be awaiting your return the next time you visit Mazatlan and look forward to welcoming...

Calgary
Reviewed 1 week ago NEWvia mobile

We were just in Mazatlan for a week all inclusive at El Cid Castilla. This was our first time in Mazatlan and we had a great time. I think Maxatlan has gotten a bum wrap by some in the past but we found the climate to be perfect with the nice breeze off the ocean most of the time. We...

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Helpful?
Thank SteveandLoriCalgary
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Steve and Lori, Wow! Such an awesome feedback. Thank you for sharing your experience with us through Trip Advisor regarding your recent stay with us at El Cid Castilla. . It is through guest reviews such as yours that we can assess the standards of our service, and therefore make changes, so as to meet and exceed your expectations....

Alberta, Canada
Reviewed 1 week ago

The entertainment need to be adjusted. It's not fair to the entertainers to perform while guests are having meals, kids crying, people moving about constantly. They need a specific theater area. Otherwise a perfectly relaxing week.

Review collected in partnership with this hotel
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Helpful?
Thank Laura P
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Ms. Laura, First of all I would like to thank you for taking the time to answer our survey online regarding your recent stay with us at El Cid Castilla. I am very glad to hear that you enjoyed your stay and that you had a relaxing week with us. It is through guest reviews such as yours that...

Edmonton
Reviewed 1 week ago

The hotel was fine, the room was clean and large by most standards. The pool area was good and the food in Ok, not great but OK. Their were two areas which did bother our family. The Internet is not free, costs a lot for a week and cannot be share between family members. The other issue was that the...

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Helpful?
Thank stephenkS2630RR
El Paso
Reviewed 1 week ago

It was our first time going to Mazatlan, and most definitely we'll be going again. Amazing hotel, next time we come, we're reserving here again. Food is great, love the environment, it was just perfect after all. Thank you, we had a great time!!!

Review collected in partnership with this hotel
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Helpful?
Thank patriciatJ9843RA
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Patricia, Thank you very much for saying such a nice things about our resort. I am very happy to hear that we were part of your first time in Mazatlan and that you enjoyed our services and facilities around. We hope to continue being your choice the next time you come here. Kind Regards, German Fayad General Manager

Ritzville
Reviewed 1 week ago

It was my first time in Mexico and this was a great place to stay! All the employees and staff were very friendly and helpful. all the amenities of the facility were great, the pools the beach the dining. We will surely return to this place.

Review collected in partnership with this hotel
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Helpful?
Thank markhamclaytonn
GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you very much for sharing your experience with us regarding your awesome feedback. I am very happy to hear you had a great vacation during your first time in Mexico. I hope we can continue being your choice the next time you come back. Sincerely, German Fayad General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $132 - $686 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
157 questions
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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ocean view room is amazing! ”
craigdj2017, 10 Apr 2017 | Read review
“Ask for one of the refurbished rooms, we saw one that hasn't been updated and there is a big difference in looks and comfort. We stayed in the El Moro.”
685ginag, 8 Apr 2017 | Read review
“We had a great room location on the main level. ”
K3387SEthomasr, 7 Apr 2017 | Read review
“The shower water temperature is not consistent. Beware of really hot or really cold water coming out when you least expect it!”
207kristyh, 5 Apr 2017 | Read review
“When they say beach view, you actually get to see the beach!”
morganv996, 4 Apr 2017 | Read review
5 of 5
AMOMA
US$93* /night
View Deal
Booking.comUS$132
Bookit.comUS$119
PricelineUS$214
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*Disclaimer
Prices are for 1 room, 2 adults
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